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Health Compare Reviews 236

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 231 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professional demeanor, making interactions pleasant and informative. Many people highlight the exceptional customer service, noting the personalized approach and the clear explanations provided. Consumers frequently describe the service as excellent, appreciating the efficiency and ease of the overall process. Reviewers are particularly impressed with the value for money, often finding better coverage or lower premiums. However, some people mentioned receiving misleading information or experiencing pushy agents.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, knowledge, and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Service

Consumers find service to be positive, with many praising the clear explanations of policies and options,... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently describe their interactions... See more

Price

Reviewers highlight positive aspects of price, with many customers reporting significant savings on their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have spoken with Courtney on a couple of occasions, she explained the RT Health policies comprehensively and was most efficient and friendly each time. I feel positive with changing my health fun... See more

Rated 5 out of 5 stars

Owa.W was experienced, knowledgeable, polite and easy to understand. He explained the policies in an easy manner and got me an amazing combination of hospital and extras, covering everything I need -... See more

Rated 5 out of 5 stars

Courtney was amazing. She was patient and compassionate and very thorough. So far she has made the process of changing health funds stress free for myself and my family. She listened and took all of o... See more

Company replied

Rated 5 out of 5 stars

Excellent Service from Adam. My reason for contacting was to find a policy to suit our family, to cover only the services we needed and hopefully save some money in the process. Not only did he do all... See more

Company replied


Company details

  1. Health Insurance Agency
  2. Insurance Agency
  3. Insurance Broker

Written by the company

At Health Compare, we believe that navigating private health insurance shouldn’t be overwhelming. That’s why we’ve made it our mission to simplify the process and support Australians with honest, expert advice tailored to their needs. Whether you're switching funds, looking to save, or just exploring your options, our friendly team is here to guide you every step of the way. We take pride in empowering individuals and families to make informed decisions with clarity and confidence. No jargon. No pressure. Just trusted support and easy-to-understand information that puts you in control. It’s about making healthcare more accessible, more human, and far less stressful. Our team has reviewed thousands of policies across leading health funds so you don’t have to. We’re not here to sell — we’re here to help you find what’s right. If that means staying with your current fund, we’ll tell you. If there’s a better option, we’ll explain why — clearly and without the fluff. Because at Health Compare, it’s not just about finding a policy. It’s about knowing someone’s in your corner. Let us help you compare with confidence.


Contact info

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4.8

Excellent

TrustScore 5 out of 5

236 reviews

5-star
4-star
3-star
2-star
1-star

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Aria was fantastic

Aria was fantastic, very efficient and easy to talk too

October 28, 2025
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Reply from Health Compare

Hi there, we ask that you kindly amend the star rating as we believe based on your positive comments, the rating as 1 star was most likely a mistake. Thank you!

Rated 4 out of 5 stars

The communication line was very poor…

The communication line was very poor needs to be improved. Broke up far too many times hindering the discussion.

October 24, 2025
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Reply from Health Compare

Thanks for the feedback. Our apologies, sometimes the line can drop out. It can happen occasionally, but we really appreciate you letting us know so we can keep improving.

Rated 5 out of 5 stars

The CSO was excellent and enthusiastic

The CSO was excellent and enthusiastic. Got a great reduction in our premium and was really pleased to be able to achieve it. Had a really nice experience

October 24, 2025
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Reply from Health Compare

Thanks so much for your review! We're thrilled to hear you got a great reduction on your health plan. We're glad you chose Health Compare to compare and save on your health insurance!

Rated 4 out of 5 stars

Surprised

Initially I felt that I was trapped into something that I wasn't ready for but the end result was good.

October 23, 2025
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Reply from Health Compare

Thanks for your feedback! Delighted you were happy with the results

Rated 5 out of 5 stars

The man I dealt with was very pleasant…

The man I dealt with was very pleasant and extremely helpful

October 21, 2025
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Reply from Health Compare

Thank you for your lovely feedback! We're so pleased to hear that our team member was both pleasant and helpful in guiding you to the right health cover. At Health Compare, we’re committed to helping Australians find the best health insurance to suit their needs.. so it’s great to know we delivered that for you. If you ever need assistance again, we’re just a call away!

Rated 3 out of 5 stars

Saved me money

Saved me money

October 20, 2025
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Reply from Health Compare

Thanks for your review! We're glad we could help you save money on your health insurance. If there's anything we could’ve done to improve your experience, we’d love to hear your feedback as your input helps us offer even better service!

Rated 5 out of 5 stars

Michael has been great, excellent customer service

Michael has been great, very patient and clear and easy to contact via phone and email.

October 21, 2025
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Reply from Health Compare

Thank you for your 5 star review! We're glad Michael made comparing health insurance easy and was clear, patient, and easy to reach. That’s exactly the kind of service we aim to provide every time!

Rated 5 out of 5 stars

Great service and friendly making the…

Great service and friendly making the switch easy

October 20, 2025
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Reply from Health Compare

Thanks so much! We're glad you found the switch easy and our team friendly. At Health Compare, we’re always here to make health cover simple.

Rated 3 out of 5 stars

I am very disappointed with the change…

I am very disappointed with the change over from AHM to HCF

HCF has already deducted $170.00 from my account and AHMis asking for their monthly payment on the 27th October.

October 9, 2025
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Reply from Health Compare

Thank you for your feedback. We're sorry to hear about your concerns regarding the transition from AHM to HCF. Our team did advise on the policy details, start date, and the transfer process. However, we acknowledge that the timing and amount of the first debit could have been better clarified. We appreciate your comments and will use them to improve our communication moving forward. If you need further support, please don’t hesitate to contact us directly.

Rated 5 out of 5 stars

Aria was great

Aria was great to deal with, understand and communicate with

October 19, 2025
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Reply from Health Compare

Thanks for your 5 star review! Making health insurance easy to understand is what we do best at Health Compare! So its great to know we could hit the mark for you.

Rated 5 out of 5 stars

Very helpful

Very helpful, spoke to someone in this country, took time to listen and help me find a better deal to save me money.

October 16, 2025
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Reply from Health Compare

Thanks for your review! We’re glad our team could take the time to listen and help you find a better deal. At Health Compare, we make it easy to save on health insurance, so its great to know we've hit the mark for you.

Rated 5 out of 5 stars

Excellent customer service

The service was friendly, informative and efficient all things I am looking for. Additionally, I was able to secure significant savings which makes my health insurance costs more affordable. Excellent customer service.

October 17, 2025
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Reply from Health Compare

Thanks for your review! We’re so glad you found our service friendly, informative, and efficient. It's great that you were able to save on your health insurance. That’s exactly what we aim for at Health Compare!

Rated 5 out of 5 stars

All information provided was clear and…

All information provided was clear and concise. Suggestions were useful

October 16, 2025
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Reply from Health Compare

Thanks for your review! We’re really glad the info was clear and the suggestions helpful. At Health Compare, we make it easy to find health insurance that’s right for you. Feel free to reach out again if you ever need to!

Rated 5 out of 5 stars

Helpful but not pushy and easy to…

Helpful but not pushy and easy to understand

October 15, 2025
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Reply from Health Compare

Thanks for your kind words! We're so glad you found our Health Compare team helpful and easy to understand. We always aim to make comparing health insurance simple and stress-free.

Rated 5 out of 5 stars

Review for Alex Danks – Health.Compare / HCF Representative

I’d like to share my appreciation for the exceptional service I received from Alex Danks. From the very first call, Alex was professional, genuine, and deeply knowledgeable. He took the time to listen carefully to my situation, explain all my options clearly, and make sure I understood exactly what I was covered for.

What impressed me most was his honesty and reassurance — especially as I’m currently recovering from an eye injury. Alex didn’t rush me; he made sure I would be fully covered during the transition and gave me confidence to move forward with HCF knowing my family and I are protected.

In a world where customer service often feels rushed or impersonal, Alex stood out for his calm approach, transparency, and genuine care. I highly recommend him to anyone looking for a reliable and trustworthy health insurance consultant.

Thank you, Alex, for going above and beyond — it made all the difference. 💯

– John Auton

October 13, 2025
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Reply from Health Compare

Hi John,

Thank you for the amazing review! We're so glad Alex made your health insurance comparison with Health Compare easy, honest, and stress-free especially during your recovery. We’ll pass over your kind words, and yes we agree - we’re proud to have him on our team.

Thanks again for your lovely review!

Rated 5 out of 5 stars

The customer service officer was…

The customer service officer was excellent, very friendly and patient. Thank you

October 10, 2025
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Reply from Health Compare

Great to hear! Our team at Health Compare prides itself on being patient and helpful while guiding you to the right health cover plan.

Rated 4 out of 5 stars

Information given was precise and…

Information given was precise and through.

October 2, 2025
Health Compare logo

Reply from Health Compare

Thanks so much! We’re really glad you found the info clear and thorough, that’s what we’re all about. Helping you compare health insurance and feel confident in your choice is what we love to do.
Appreciate you taking the time to leave a review!

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