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Rated 4 out of 5 stars

It's a great site for people to come together to get and give advice. Many sites on the range are moribund/ dead / not living any more. 2 tech issues are that one can't save a reply mid writing,... See more

Rated 5 out of 5 stars

Seems to be well organised & ‘policed’ by ROS.Although I post very Infrequently I normally read new posts everyday. I found the ROS helpline very useful as is their website & information to download.... See more

Rated 5 out of 5 stars

Health Unlocked is a wonderful place. Especially the Depression and Anxiety group! They are very understanding! Also there are a lot of very intelligent people that give great replies where others a... See more

Rated 5 out of 5 stars

Very informative site; learning the real truth from real, relevant patients' experiences and open research. Their philanthropic attitude is much appreciated, helping so many others on this forum wit... See more

Company details

  1. Electronics & Technology

Written by the company

Imagine a world where you can tap into the health experiences of millions of people – and translate these into an action plan with the support of peers and patient organisations. Our social network is made up of over 1.5 million members and 500 public communities, covering more than 250 conditions. Providing information, support and tools that have been shown to improve health outcomes. Over 300 patient organisations support these communities. The peer support members find in these communities is also complemented with expert-written information on  eLearning programs.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

248 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 4 out of 5 stars

A friendly & helpful bunch in the MS forum

A very friendly and helpful and caring bunch in the MS forum, but overwhelmingly the membership is from USA, and thus a bit too much "praying" and asking for prayers for both big things and little things. It used to have a few members who were constantly pushing fringe "medicine" and unsubstantiated rubbish from the "alternative" fraternities but fortunately they have pretty much shut up now and have stopped posting links to so-called conventions of snake-oil peddlers and their ilk.

April 28, 2025
Unprompted review
Rated 1 out of 5 stars

They your emails and then won't stop spamming

No reputable company spams anyone these days. That's all I need to know. They have obviously bought my email address and no matter what I do - mark them as junk, unsubscribe, report, block - I still get their utter unscientific, subliminal marketing cr*p appearing in my inbox. Do they think if they hound me enough, I'll get over my profound irritation with them and think 'oh, they're no so bad after all, I will engage with them'? No I won't. REMOVE MY EMAILS from your dubiously obtained database.

February 25, 2025
Unprompted review
HealthUnlocked logo

Reply from HealthUnlocked

Hi Dangermousette,

Thank you for getting in touch and we are sorry to read about your experience. We have responded to your email directly. If you have any other questions, please do feel free to get back in touch.

Rated 1 out of 5 stars

Dubious business tactics

I’m totally sick of this company email spamming me - they’re like a rash you can’t get rid of. Every day they are cluttering up my inbox with inane messages that I don’t want because they’ve bought my data from somewhere (I certainly didn’t subscribe to this nonsense).I’ve tried unsubscribing and blocking, but they forge ahead regardless - maybe they think I’ll change my mind if they pee me off for long enough? NO REPUTABLE COMPANY DOES THIS. That’s all you need to know.

February 16, 2025
Unprompted review
HealthUnlocked logo

Reply from HealthUnlocked

Hi Dangermousette,

Thank you for getting in touch and we are sorry to read about your experience. We have responded to your email directly. If you have any other questions, please do feel free to get back in touch.

Rated 1 out of 5 stars

Biased and selected members.

These people have filtered their members and seem to only allow people to be members who are dependent on medications. I had an alternative view and only talked about my experience and put up a link about natural remedies and functional medicine. A day later I discovered I was kicked off. This is not a good forum to be on as they are censoring and sorting their members to get rid of anyone who doesn’t support pharmaceutical use. Obviously there’s more going on behind the scene, money involved or power. A good forum involves people sharing experiences and things that work. There should be no censorship of opinion.

January 17, 2025
Unprompted review
HealthUnlocked logo

Reply from HealthUnlocked

Hi Gail,

Thank you for sharing your feedback. We value all our members and their diverse experiences and perspectives. Our community is built on the principles of mutual support and sharing, and we encourage discussions around a wide range of health topics. We must ensure that all shared content aligns with our community guidelines, which prohibit the promotion or solicitation of specific treatments or medications, whether pharmaceutical or natural. This policy is in place to maintain a safe and balanced environment for all members.

If you have any further concerns or would like to discuss this matter in more detail, we encourage you to reach out to HealthUnlocked support directly. We are here to help and ensure that our community remains a supportive space for everyone.

Kind Regards,

The HealthUnlocked Team

Rated 5 out of 5 stars

The best support group ever

The best support group ever. The kindest and most intelligent members who are extremely knowledgeable in their specialised subjects. They surpass by far the information or lack of given to members by their health providers. . All free too. Wonderful group.

January 7, 2025
Unprompted review
Rated 5 out of 5 stars

I have managed to take charge of my…

I have managed to take charge of my health by losing over four stone, and it is the Forum that has kept me fairly closely on track for four years! Shared experiences and a feeling of honesty are what make this a go to for people who are not looking for a quick fix. Thankyou to all

January 6, 2025
Unprompted review
Rated 5 out of 5 stars

Amazingly helpful

Most of what I know about my health issues I've learned from the amazingly helpful people who belong to this forum. I cannot thank them all enough for their endlessly helpful advice and reassurance. It would be useful if health professionals pointed all patients with long term conditions in the direction of this site.

January 5, 2025
Unprompted review
Rated 5 out of 5 stars

This is the most useful site to use for…

This is the most useful site to use for support, advise, giving you confidence about your condition, when I was first diagnosed with a thyroid condition, I used to post my levels, how I felt…. The support and advice was amazing… Thank You Administrators and other group members 💚💚💚

January 4, 2025
Unprompted review
Rated 5 out of 5 stars

The best online source of support and advice

HealthUnlocked has been such a help to me over very many years, initially liver related, but now with additional support re kidney issues. I think it has, quite literally saved my life. This is of course due primarily to its contributors, who put themselves out there to support and sometimes offer advice. Users of HealthUnblocked will know what I mean. It is easy to use, always available, and this means that when you need someone to understand, to talk to, there will almost always be a kindly soul to hear you and respond. Long may it continue.

January 1, 2025
Unprompted review
Rated 5 out of 5 stars

Very supportive !

Have found so many supportive "readers/contributors" since joining. Luckily I recovered well after my Trab in June and hope I have supported others too. Keep up the good work.

December 31, 2024
Unprompted review
Rated 5 out of 5 stars

Knowledge is Power

I was told about this site by my brother who used it for a medical issue.
Knowledge is Power! This site allows you support through others in your predicament so it cannot be a bad thing
Awsome

December 30, 2024
Unprompted review
Rated 5 out of 5 stars

I couldn't do without this site

The companionship on the site is really great. People are compassionate, knowledgeable and very brave. They make light of their difficulties, unless they are really awful. The leavening of humour, poetry and pictures if also most welcome.
It is a comfort to know that the help line is there when you need it, with a knowledgeable, reassuring person to talk through your problems with.

December 30, 2024
Unprompted review

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