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See what reviewers are saying

Rated 4 out of 5 stars

It's a great site for people to come together to get and give advice. Many sites on the range are moribund/ dead / not living any more. 2 tech issues are that one can't save a reply mid writing,... See more

Rated 5 out of 5 stars

Seems to be well organised & ‘policed’ by ROS.Although I post very Infrequently I normally read new posts everyday. I found the ROS helpline very useful as is their website & information to download.... See more

Rated 5 out of 5 stars

Health Unlocked is a wonderful place. Especially the Depression and Anxiety group! They are very understanding! Also there are a lot of very intelligent people that give great replies where others a... See more

Rated 5 out of 5 stars

Very informative site; learning the real truth from real, relevant patients' experiences and open research. Their philanthropic attitude is much appreciated, helping so many others on this forum wit... See more

Company details

  1. Electronics & Technology

Written by the company

Imagine a world where you can tap into the health experiences of millions of people – and translate these into an action plan with the support of peers and patient organisations. Our social network is made up of over 1.5 million members and 500 public communities, covering more than 250 conditions. Providing information, support and tools that have been shown to improve health outcomes. Over 300 patient organisations support these communities. The peer support members find in these communities is also complemented with expert-written information on  eLearning programs.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

248 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’m 83 years old and have RLS as long…

I’m 83 years old and have RLS as long as I can remember. My doctor prescribed me targin10/5 mg and 75mg pregabalin twice a day. Lately this is not enough I wake up in the middle of the night trashing and twisting my legs . My doctor does not want to increase the Targin, what can I do the nights are so long and out of frustration I start to eat, it takes hours before I can sleep for an other two hours. What can I do?

December 29, 2024
Unprompted review
Rated 5 out of 5 stars

Saved my sanity

Saved my sanity, took me to helpful medical advice and dealt with the problems that the medical fraternity had made worse.
Lots of support available here

December 2, 2024
Unprompted review
Rated 5 out of 5 stars

I’ve been following the forum dedicated…

I’ve been following the forum dedicated to a-fib for about 4 years. I find that it is both informative and reassuring, even though there is a certain amount of fluff as well. There does not seem to be a good equivalent in the US.

December 22, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing help.Tom thyroid uk.

After feeing very unwell taking thyroxine and just left by Drs .thyroid uk.has been amazing good advice and support. Explains a lot and without them I think many people would have given up. There's no-one to.ask and Drs don't really know how patients suffer .think it's all so simple it isnt

December 8, 2024
Unprompted review
Rated 5 out of 5 stars

Sharing my lived experiences

Being able to share my ups and downs and also lived experiences in a safe & supportive mental health space is so good for me as an individual and hopefully for the other users of Health Unlocked.
There is zero tolerance for bad behaviour and the offenders are blocked.

December 21, 2024
Unprompted review
Rated 5 out of 5 stars

Thank God for Thyroid UK and it's forum, Healthunlockedd

Don't know what I would have done without the help I've received! Learned more in twelve months than 12 years+now will not subject myself to the ignorance of GPs, resulting in an awful quality of life. Thank God for the information that has enabled me to take back control of Hashimotos Thyroiditis and it's vagaries!

December 19, 2024
Unprompted review
Rated 1 out of 5 stars

Web site is an AI data mining scam

This web site is an AI data mining scam. Owned and controlled by the largest technology, pharmaceutical and biotechnology company in the world Thermo Fisher Scientific. You'll be chatting with Bots mostly.
AVOID!

October 1, 2024
Unprompted review
HealthUnlocked logo

Reply from HealthUnlocked

Hi Dash,

Thank you for taking the time to share your feedback. We’re truly sorry to hear that you feel this way about our platform. At HealthUnlocked, our priority has always been to provide a safe, supportive, and trusted community for our members to connect, share experiences, and access health-related information.

To address your concerns, we’d like to clarify that HealthUnlocked is an independent platform designed to empower people to take control of their health by connecting them with others who share similar health journeys. While Thermo Fisher Scientific owns HealthUnlocked, this has no impact on the integrity of our community or how it operates. We maintain strict privacy protocols to ensure the safety of our members' data, and you can review our privacy policy for more details.

We also want to assure you that our platform is not operated by bots. While we use technology to enhance user experience (like recommending relevant communities or content), the heart of HealthUnlocked lies in real conversations between real people. Our mission is to foster meaningful connections and provide reliable, community-driven support.

If you’d like to share more about your experience or have further concerns, please don’t hesitate to reach out to our support team at support@healthunlocked.com.

We are here to help.

Rated 4 out of 5 stars

HealthUnlocked is a supportive and…

HealthUnlocked is a supportive and useful website where members share experiences and offer various perspectives on managing illnesses. While there are some members who may focus heavily on non-traditional remedies, it provides a platform for discovering different ways to cope with symptoms, both medicinal and non-medicinal. The site is well-moderated, keeping discussions constructive and friendly. It's a resourceful community for anyone seeking additional support alongside professional medical advice. Overall, it's a helpful place and worth a visit for those looking for shared experiences and support.

November 27, 2024
Unprompted review
Rated 3 out of 5 stars

It’s useful but a mixed experience

It’s an okay place inhabited by many for whom, sadly, their illness has become their life - and that’s understandable. Others confuse reading spurious articles on the internet with research and repeat what they’ve seen without critically questioning the source.
Folk remedies are promoted by some as superior to “ Big Pharma” medicine —forgetting that folk remedies that work become medicine- the others remain in the realm of wishful thinking. Yes, Pharma companies do have issues and big ones too but medicine is based on science which costs to develop and companies are based on profit….
Amongst all this are the few good souls who share experiences and genuinely seek to support those asking questions …despite the repetitive nature of those questions ( as no one seems to be able to use the search function )
The moderators do a sterling job in keeping it from being yet another “angry place” …. Which sadly is what so much of the internet has become.
,

September 21, 2024
Unprompted review
HealthUnlocked logo

Reply from HealthUnlocked

Hi Bryan,

We appreciate your balanced perspective on the community and the challenges it faces. We are committed to fostering a supportive environment where users can share their experiences and seek advice. If you have any further suggestions or need assistance, please do not hesitate to reach out.

Kind Regards,

The HealthUnlocked Team

Rated 3 out of 5 stars

Usefull website overall the 3 amigos

Usefull website overall
The rumatoid arthritis RA SITE
Is run
By
3 members who think they run the site
Don't cross this trio ,they lunch on you like a pack of wolves

April 4, 2024
Unprompted review
HealthUnlocked logo

Reply from HealthUnlocked

Hi James,

We have responded to your previous review and are committed to resolving your concerns. Please contact us directly so we can address this matter promptly and improve your experience with us.

All the best,

The HealthUnlocked Team

Rated 2 out of 5 stars

HealthUnlocked is run by the unaffliated moderators/administrators

HealthUnlocked seems to have some very helpful/supportive communities on it. However, the quality/usefulness of each group is completely dependent on the moderators of the groups who are in no way associated with the HealthUnlocked company. So if a group has moderators/administrators who are terrible or who do not do anything to moderate the group then the group will be a mess and completely unhelpful to anyone. Or the moderators might pick and choose who they allow on to join/remain in the group. For example, I joined a pelvic pain support group but was banned from it because I told them I had joined the group because my sister had pelvic pain. The groups' moderators told me that their group was for people who suffered from pelvic pain themselves not family members or friends of people who suffered from pelvic pain. I think this was a lie as there were plenty of other people in the group who explicitly said they had joined to find help for their friends or family members. But, the moderators did not like my sister and so banned me as well because of it, which in my opinion was extremely unprofessional. And, when I contacted HealthUnlocked about this issue I was basically told that they were not going to do anything and that the moderators were allowed to restrict people as they saw fit.

On the other hand, I do think there are some good groups on this website, that do provide some people with a good deal of support. But, I feel the HealthUnlocked company should do more to regulate their own website.

Basically, if you use this website, be careful when joining groups because some of them are awful while others might provide you with the help you are looking for.

July 18, 2024
Unprompted review
HealthUnlocked logo

Reply from HealthUnlocked

Hi Trixy,

Thank you for your feedback. We apologize for the issues you've encountered. We strive to ensure our website is user-friendly and work hard to tackle bug reports. Regarding the removal of posts, we want to ensure everyone feels safe and respected on our platform. If you believe your posts were unfairly removed, please contact our support team directly so we can investigate further.

All the best,

The HealthUnlocked Team

Rated 5 out of 5 stars

absolutely love healthunlocked

absolutely love healthunlocked, the best resource on anything and everything health related especially the anxiety and depression forum. wonderful community of supportive and caring people who understand and are there to help one another. amazing.

July 12, 2024
Unprompted review

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