I went to the London Bridge branch. Very good efficient and friendly welcome by the receptionist followed by an extremely good treatment from Kenny. He explained very clearly what was involved befor... See more
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About Hearology
Written by the company

The Country’s Leading Hearing And Ear Care Specialist Welcomes You To Its Hearology Trustpilot Page!
Hearology Has Also Collected Almost 4000 Google Reviews Across All Four Of Our clinics: London Bridge, London Liverpool Street and Forest Row (East Sussex) And Has An Average Star Rating Of 4.9!
Our Services Are Externally Validated By The Care Quality Commission (CQC) To Assure Rigorous Safety, Hygiene And Clinical Quality Standards. Hearology Is One Of Only A Handful Of Audiologists In The Country To Have Achieved This Distinction.
Our Services Include Hearing Tests, Hearing Aids, Microsuction Ear Wax Removal, Tinnitus Management, Balance Services And Custom-Fit Earware.
As Of September 2023 Hearology Also Has Trustpilot Pages For Our Each Clinic: London Bridge, London Liverpool Street and Forest Row (East Sussex)
Contact info
United Kingdom
- 02037474615
- hello@hearology.uk
- hearology.uk
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent, Thank you Bridget! :)
I had an ear completely blocked with wax and was in pain for days, I honestly thought I was going deaf. I was nervous about microsuction and really unsure of what to expect. I saw Bridget at the London Bridge clinic and she was absolutely lovely. She put me at ease and really reassured me, especially when I told her how scared I was. Her calm and friendly manner made all the difference. There was quite a lot of wax, so I was booked in for a follow up appointment with Bridget at their Liverpool Street clinic, which was just as welcoming. Again, she was fantastic, kind, professional and the whole experience from start to finish was great. I was so relieved when the wax finally came out I felt like I was on a different planet lol, I could hear so much better. Thank you Bridget and the team for making the experience so comfortable and being so kind.
Efficient
Efficient, competent and reassuring practitioner. The clinic was spotless and the appointment ran exactly to time. Sorted out my blocked ear within minutes.
Terrible
Sadly I was running late for the appointment as we were stuck in traffic. About 40 mins before the appointment I called to say I was stuck in traffic and would be 10 mins late. They said that would be no problem and they’d see me later. As expected I arrived 10 minutes late and then they informed they couldn’t see me due to tight schedules. Why couldn’t they have told me that on the phone? I drove just under an hour for this appointment and it turned into a completely wasted journey. I’ve used Hearology a few times, sadly this will be the last time.

Reply from Hearology
Ear Health Consultation.
Ear Health Consultation.
The Clinician was excellent and helpful.
Everything was on time.
The Clinician provided useful advice.

Reply from Hearology
I seen Harry today he has been very…
I seen Harry today he has been very helpful and patient. Service provided has been excellent
Great communications before and during…
Great communications before and during appointment. Polite and pleasant with consideration of customer.
Results of test explained and printed out for keeping.
Impressive team
Impressive team. Highly professional audiology service and overall advice. Thank you.

Reply from Hearology
Hearing test and moulds fitting
Clarissa explained everything with great clarity. Thank you.
A smiling professional service!!!
Appointments always readily available. Staff always greet you with a smile. The actual ear syringing is always performed professionally.
Excellent experience for my 3 year old
Excellent experience for my 3 year old. Ear wax blockage was completely removed and Vincent made the whole experience quite fun!

Reply from Hearology
Always exceptional
Always exceptional. Helpful, feee follow up if needed, always accommodating.
Have recommended to my whole office - we all agree!
I highly recommend London Bridge Branch
I went to the London Bridge Branch and would highly recommend it to everyone. Affordable. Friendly, helpful staff. Professional audiologist explained everything clearly. Have told all my friends to go there for help with ear problems or for checkup.
Hearology at London Bridge great service
Hearology at London Bridge provide a great, reliable service. With competent, friendly staff - my go to provider for ear wax removal for 3 years now.
Kind, patient, knowledgeable and experienced
I went to the London Bridge branch. Very good efficient and friendly welcome by the receptionist followed by an extremely good treatment from Kenny. He explained very clearly what was involved before the procedure and then exactly what he was doing as he did it. He was knowledgeable, experienced and kind. I’ve used Hearology a couple of times in the past and will most certainly be returning to the London Bridge branch - in fact I’ve booked in there for a hearing test shortly.
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