I went to the London Bridge branch. Very good efficient and friendly welcome by the receptionist followed by an extremely good treatment from Kenny. He explained very clearly what was involved befor... See more
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My colleague and I were discussing hearing issues. Him because he’s got damaged ears at 42. Me because I’m losing hearing in my right ear after loud music damage. Hearology helped immensely over the p... See more
The team at Hearology at Forest Row were most welcoming and very Professional in their approach. Vincent was very understanding of the situation with Diana and immediatly put her mind at rest with... See more
I was able to get an urgent appointment for microsuction at short notice. The email confirmation was clear about the procedure I was booked in for, and the cost. The premises were clean and bright, an... See more
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Company details
About Hearology
Written by the company
The Country’s Leading Hearing And Ear Care Specialist Welcomes You To Its Hearology Trustpilot Page!
Hearology Has Also Collected Almost 4000 Google Reviews Across All Four Of Our clinics: London Bridge, London Liverpool Street and Forest Row (East Sussex) And Has An Average Star Rating Of 4.9!
Our Services Are Externally Validated By The Care Quality Commission (CQC) To Assure Rigorous Safety, Hygiene And Clinical Quality Standards. Hearology Is One Of Only A Handful Of Audiologists In The Country To Have Achieved This Distinction.
Our Services Include Hearing Tests, Hearing Aids, Microsuction Ear Wax Removal, Tinnitus Management, Balance Services And Custom-Fit Earware.
As Of September 2023 Hearology Also Has Trustpilot Pages For Our Each Clinic: London Bridge, London Liverpool Street and Forest Row (East Sussex)
Contact info
United Kingdom
- 02037474615
- hello@hearology.uk
- hearology.uk
4.9
Excellent
837 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hearology
We are really glad that we were able to help you, Lucy ☺️
Kind and professional
Eva was very kind, gentle and professional and did a great job clearing the wax from my ears. Thank you
May 30, 2025
Reply from Hearology
Thank you for your kind words, Sophie! 😊
The practitioner was excellent
The practitioner was excellent, he really took the time to listen to my problem and to explain what he was going to do. He made me feel really comfortable and safe during the procedure. The venue is very clean and comfortable as well
May 31, 2025
Reply from Hearology
Thank you for your lovely review, Lucie! That's exactly the experience we aim to provide 😊
My ear became swollen and I had bad…
My ear became swollen and I had bad pain after session 1 (no pain at all before), and in session 2 I asked the doctor for a reason or to please check, she said the ear canal was damp and went on with the microsuction. The next day the pain woke me up, went to A&E and the doctor said I had a bad ear infection and prescribed antibiotics!!
May 23, 2025
Reply from Hearology
Thank you for letting us know about your current predicament, Matias. We are sorry to hear that you have had an uncomfortable infection. We provide the same guidance to all our microsuction ear cleaning clients to let us know straight away if there is any pain after any appointment - you went to A&E instead, but the important thing is that you didn't delay in doing so. If you'd come back to us then we'd have treated the infection for you, but the most important thing is that you took immediate action.
Unfortunately, identifying an early-stage infection in the ear canal is not always straightforward. Whilst redness can be a sign of infection, it’s also quite common for the ear canal to appear red after a thorough cleaning - once the dead skin and wax have been removed. And discharge is the clearest indicator of infection but can be easily hidden/masked if, as in your case, Matias, soothing drops like olive oil or sodium bicarbonate have been used beforehand.
The difficulty associated with spotting an infection before it develops is one of the many reasons why we offer all our ear cleaning clients free follow-up appointments and recommend to all our clients that they try scrupulously hard to keep their ear canals dry for a week or so after having their ears cleaned, as newly cleaned ears are naturally more susceptible to infection. Nevertheless, we are very good at spotting early stage infections, which is why, thankfully, we've only had one or two reviews similar to yours, Matias, in the last ten years.
We are always disappointed, however, whenever any of our clients has a less than fully satisfactory experience with us and, as you'll see from even a quick scan through our review history, we are used to exceeding expectations. So, in the hope that you'd be prepared to give us the benefit of the doubt and a second chance, Matias, we'd like to offer you a free appointment next time you need some help with your ears and hearing.
No need for you to reply or confirm this arrangement, Matias, but we've made a note so that, if you ever wanted to rebook, you will automatically be offered a free appointment.
All the very best to you - and we hope that your infection clears up very soon.
Reply from Hearology
We're so glad you found the service fast, efficient, and our team super friendly—that’s what we love to hear! 😊
Friendly and professional service
Friendly, helpful, professional service. Their micro suction machine cleared my blocked ears quickly and effectively, unlike some other ear wax removal machines that are not as powerful. Would recommend.
May 27, 2025
Reply from Hearology
Thank you for taking the time to write this lovely review, Dee 😊
I was lucky to have Birgit as…
I was lucky to have Birgit as practitioner. She is very competent, patient and reassuring.
Overall, Hearology is a very professional company that I do not hesitate to recommend.
May 20, 2025
Reply from Hearology
Thank you for this lovely review, Marta☺️
Great service
I was able to get a same day appointment and the blockage in my ear was removed. Very professional service.
May 23, 2025
My forth visit and it has always been…
My fourth visit and it has always been excellent treatment.
May 23, 2025
Thank you Irene and Romans for your…
Thank you Irene and Romans for your kindness and consideration it makes life easier for all
May 22, 2025
Reply from Hearology
What a lovely review, Elizabeth. Thank you😊
excellent bedside manner and explained…
excellent bedside manner and explained well what was happening!
May 20, 2025
Reply from Hearology
Thank you for your feedback, Joe! We are really glad to hear you felt well taken care of and that everything was clearly explained. It’s always our goal to make sure our clients feel informed while getting their ears cleaned with us☺️
Kenny looked after me in a professional…"I hear the Message!"
Kenny looked after me in a professional manner, explaining the hearing process related to ageing. The tests were extensive, and the analysis was easily understood. I recommend.
May 15, 2025
Reply from Hearology
Thanks so much for your lovely review, Brian! We're really glad to hear Kenny looked after you so professionally and made everything easy to understand during your hearing test with us.
Reply from Hearology
What a lovely review, Stephen—thank you! ☺️ We're so glad you had a great experience with us.
Good and quick service and professional.
May 15, 2025
Reply from Hearology
Thanks so much for the great feedback, Raymond!
Excellent Service; Great Treatment
I have both hearing aid and microsuction treatment from Hearology.
May 14, 2025
Always good advice for my particular…visit experience
Always good advice for my particular problem and excellent outcomes
May 6, 2025
Personable courteous service
Personable courteous service. I was late for my appointment because of a partial closure of London Underground and they still managed to fit me in.
May 10, 2025
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