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Hearology Reviews 837

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TrustScore 5 out of 5

4.9

Audiologist
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Review summary

Created with AI, based on recent reviews

Considering 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and helpfulness, making every interaction pleasant. The service provided is frequently described as excellent, with many people highlighting its efficiency and the positive user experience. Reviewers often mention feeling at ease and well-informed throughout their appointments. The customer service also receives high marks, with consumers appreciating the clear explanations and the attentive approach of the practitioners. However, some customers reported issues with scheduling, mentioning that despite being told they could be seen, they were later turned away due to tight schedules. One individual also reported experiencing some discomfort after a procedure.

What people talk about most

Staff

Reviewers consistently mention positive feedback about staff. Customers frequently highlight the kindness,... See more

Service

Customers consistently note positive experiences with service. Reviewers highlight the professionalism and... See more

User experience

Users describe positive interactions with the overall experience. Customers consistently highlight the... See more

Customer service

Clients share positive opinions on customer service. Many customers praise the helpfulness and understanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I went to the London Bridge branch. Very good efficient and friendly welcome by the receptionist followed by an extremely good treatment from Kenny. He explained very clearly what was involved befor... See more

Rated 5 out of 5 stars

My colleague and I were discussing hearing issues. Him because he’s got damaged ears at 42. Me because I’m losing hearing in my right ear after loud music damage. Hearology helped immensely over the p... See more

Rated 5 out of 5 stars

The team at Hearology at Forest Row were most welcoming and very Professional in their approach. Vincent was very understanding of the situation with Diana and immediatly put her mind at rest with... See more

Rated 5 out of 5 stars

I was able to get an urgent appointment for microsuction at short notice. The email confirmation was clear about the procedure I was booked in for, and the cost. The premises were clean and bright, an... See more

Company replied

Company details

  1. Audiologist

About Hearology

Written by the company

The Country’s Leading Hearing And Ear Care Specialist Welcomes You To Its Hearology Trustpilot Page!

Hearology Has Also Collected Almost 4000 Google Reviews Across All Four Of Our clinics: London Bridge, London Liverpool Street and Forest Row (East Sussex) And Has An Average Star Rating Of 4.9!

Our Services Are Externally Validated By The Care Quality Commission (CQC) To Assure Rigorous Safety, Hygiene And Clinical Quality Standards. Hearology Is One Of Only A Handful Of Audiologists In The Country To Have Achieved This Distinction. 

Our Services Include Hearing Tests, Hearing Aids, Microsuction Ear Wax Removal, Tinnitus Management, Balance Services And Custom-Fit Earware. 

As Of September 2023 Hearology Also Has Trustpilot Pages For Our Each Clinic: London Bridge, London Liverpool Street and Forest Row (East Sussex)

Book an appointment with us!

Contact info

4.9

Excellent

TrustScore 5 out of 5

837 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Irene

Irene, Vincent and the gentleman in administration/reception were professional, excellent, friendly, kind and patient

10++/10

April 25, 2025
Rated 5 out of 5 stars

Great experience

Great experience - seamless from start to finish and great patient handling. Would recommend and will definitely be back to see Vincent.

April 25, 2025

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