Hearology Forest Row Reviews 456

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 166 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and helpfulness, making every interaction pleasant. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience, from booking to the actual procedure. Reviewers are particularly impressed with the clear explanations and the comfortable user experience. People also commend the exceptional customer service, noting the welcoming atmosphere and the staff's ability to put them at ease. The products offered are also highly regarded, with many customers expressing satisfaction with the results and the positive impact on their hearing.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their friendly, professional, and... See more

Service

Customers consistently note positive experiences with service, praising the friendly, professional, and... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently highlight the professional,... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness and clarity of... See more

Product

Consumers find the product to be positive, with many expressing delight at improved hearing and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I found Michael to be very personable and professional. He tested my hearing in his usual very calm manner. Harry kindly fitted me in for an unscheduled micro-suction, wax removal procedure. This... See more

Rated 5 out of 5 stars

Seen on time. Listened to concerns and took into account recent health issues. Audiologist fully explained the testing procedure and what is being tested. Clear explanation of the outcome of the te... See more

Rated 5 out of 5 stars

My visit to the clinic today was a very pleasant experience. The staff are really friendly and helpful. Steve was the technician who carried out my procedure. He was very kind and understanding throug... See more

Rated 5 out of 5 stars

This is my second visit to hearology and each time it has been a really personal experience. Firstly the staff speak clearly and face you when talking and for someone with hearing difficulties this... See more


Company details

  1. Audiologist

About Hearology Forest Row

Written by the company

The Country’s Leading Hearing And Ear Care Specialist Welcomes You To Its Forest Row Shop-Clnic's Trustpilot Page, Which Was Created On 1st October, 2023.

Hearology’s Forest Row Shop-Clinic Has Also Collected Hundreds of Google Reviews Since We Opened There In July 2021 And Has A Google Star Rating Of 4.9. We Also Have a Main Hearology Trustpilot Page That Has Hundreds More Reviews And A 4.9 Star Rating.

Our Services Are Externally Validated By The Care Quality Commission (CQC) To Assure Rigorous Safety, Hygiene And Clinical Quality Standards. Hearology Is One Of Only A Handful Of Audiologists In The Country To Have Achieved This Distinction. 

Our Services Include Hearing Tests, Hearing Aids, Microsuction Ear Wax Removal, Tinnitus Management, Balance Services And Custom-Fit Earware. 

Hearology Also Has Trustpilot Pages For Our Clinics in London Bridge and London Liverpool Street

Book an ear cleaning appointment

Book a hearing test


Contact info

4.9

Excellent

TrustScore 5 out of 5

456 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very friendly

Very friendly, informative and courteous service. Everything is done at the client’s pace and with care and kindness.
A very good experience overall.
Many thanks.

March 27, 2025
Rated 5 out of 5 stars

Great service

Great service, all was explained really well and Kaye could not have been more helpful. If only that there was parking available.

March 24, 2025
Rated 5 out of 5 stars

A very thorough test

We were made very welcome and put at our ease. Michael carried out the ear test very thoroughly and was most helpful and informative. It was a very worthwhile visit, and I would definitely recommend.

March 7, 2025
Rated 5 out of 5 stars

Very thorough hearing test

Very thorough hearing test with extremely helpful and friendly service from Michael. Would highly recommend Hearology for expert help with any hearing problems.

March 13, 2025
Rated 5 out of 5 stars

From the moment you walk in the lovely…

From the moment you walk in the lovely receptionist makes you feel very welcome.
The young lady who ' unplugged' my ears was so friendly and made me feel at ease.
Would never go anywhere else again. This was my second visit and will be my only choice in future.
Thank you !

March 13, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look