Hearology London Bridge Reviews 

509
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 157 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the medical staff for being exceptionally professional, genuinely caring, and thorough during various ear care procedures. Consumers frequently point out the quick and painless treatments, noting that staff members take time to explain every step clearly and make patients feel completely at ease throughout the visit. Though some reviewers noted minor inconveniences such as waiting area seating comfort or occasional communication snags with reception staff during return visits, the overall clinical appointments remained highly valued. People deeply appreciate the efficient scheduling, clean environment, and helpful follow-up guidance provided by practitioners.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing them as welcoming, friendly, and highly... See more

Service

Consumers find service to be positive, highlighting efficient, quick, and friendly appointments. Reviewers... See more

Customer service

Users describe positive interactions with customer service, noting great service from friendly,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting an overall great and supportive time.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

100% recommended! Hearology London Bridge Clinic provides outstanding care. The doctors are highly professional, genuinely dedicated to their patients, and took plenty of time to carry out all my ear... See more

Rated 5 out of 5 stars

After three visits to another clinic which failed to sort the problem of impacted ear wax and over a month of really reduced hearing I was slightly at my wits end. Kristina and Hearology was absolutel... See more

Rated 5 out of 5 stars

Really great experience from initial contact to seeing the lovely Kristina at London Bridge. Looked after my son with care and attention, Kristina went the extra mile. Wouldn’t hesitate to recommend t... See more

Rated 5 out of 5 stars

I was seen by Micaela. She was very reassuring during my appointment and took time to explain the process at the beginning and at relevant intervals. I would highly recommend Hearology. The recl... See more


Company details

  1. Audiologist

About Hearology London Bridge

Written by the company

The Country’s Leading Hearing And Ear Care Specialist Welcomes You To Its London Bridge Clinic's Trustpilot Page, Which Was Created On 21st September, 2023.

Hearology’s London Bridge Clinic Has Also Collected Well Over A Thousand Google Reviews Since We Opened There In June, 2016 And Has A Google Star Rating Of 4.9. We Also Have a Main Hearology Trustpilot Page That Has Hundreds More Reviews And A 4.9 Star Rating.

Our Services Are Externally Validated By The Care Quality Commission (CQC) To Assure Rigorous Safety, Hygiene And Clinical Quality Standards. Hearology Is One Of Only A Handful Of Audiologists In The Country To Have Achieved This Distinction. 

Our Services Include Hearing Tests, Hearing Aids, Microsuction Ear Wax Removal, Tinnitus Management, Balance Services And Custom-Fit Earware. 

Hearology Also Has Trustpilot Pages For Our Clinics in London Liverpool Street and Forest Row (East Sussex)

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Contact info

4.9

Excellent

TrustScore 5 out of 5

509 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

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How this company uses Trustpilot

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4.9

All reviews

(509)

141 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic Service by Harry at Hearology

Fantastic, pain-free service today by the wonderful Harry at Hearology.

I have had painful experiences at alternative providers and can’t speak more highly how well Harry manages what is a delicate and specialised process. 5* every time.

December 9, 2025
Rated 5 out of 5 stars

Prompt and professional service

Prompt and professional response to my phone booking for earwax microsuction. I received a same day appointment with Macaila, who instantly put me at ease. She gave me a full explanation of the procedure, both before and during the process, as well as giving me post procedure advice. She was very thorough in every respect.

December 8, 2025
Rated 5 out of 5 stars

Always have a great professional…

Always have a great professional supportive experience. Multiple trips for an annoying ongoing problem. Bernie was attentive and professional. Took on board my situation and carefully explained exactly what she was doing. Much appreciated. Thank you

October 20, 2025
Rated 5 out of 5 stars

Really great experience from initial…

Really great experience from initial contact to seeing the lovely Kristina at London Bridge. Looked after my son with care and attention, Kristina went the extra mile. Wouldn’t hesitate to recommend to others and visit again if required. Thanks

December 6, 2025
Rated 5 out of 5 stars

very professional service and experience.

I found the service extremely professional and very thorough. i have had a hearing test in the past at my local opticians but this experience was completely different. it was conducted by someone who was very skilled and could take time to ensure everything was clearly explained before he undertook any testing. i felt at ease. i also did not feel that there was any pressure to buy the hearing aids although i will actually go for some in the new year because i do believe that there is a need for them and if will improve my quality of life.

December 2, 2025
Rated 5 out of 5 stars

Hearology is definitely worth the extra

I was seen by Micaela. She was very reassuring during my appointment and took time to explain the process at the beginning and at relevant intervals.
I would highly recommend Hearology. The reclining beds are much better than just sitting in a normal chair as some services offer, as your head is steady in position. Would go again.

November 27, 2025
Rated 5 out of 5 stars

My experience at Hearology was very…

My experience at Hearology was very comfortable and relaxed with friendly staff to welcome you. Bridget carried out my Micro Suction procedure and did so with great care with some good and informative follow up advice. The appointment was easy to book with next days slots available🙂

November 20, 2025

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