Heart Bingo  Reviews 

1,455
TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Looking at 243 reviews, most reviewers were unhappy with their experience overall. Consumers frequently complained about consistently poor game payouts and expressed deep frustration regarding the extreme difficulty of winning any meaningful cash prizes. Players also mentioned that regular online deposits did not consistently trigger proper bonus rounds or offer fair, realistic returns over time. Though some reviewers genuinely praised the helpful customer support team and noted that the withdrawal and payout process is usually quite fast. Customers specifically noted that polite staff members successfully resolved various payment issues and account queries efficiently when they are contacted directly.

What people talk about most

Website

Reviewers mention negative feedback about website performance, citing concerns over unexpected slot outcomes... See more

Product

Consumers express deep frustration and disappointment with the product, reporting an overwhelming majority of... See more

Customer service

Users describe ambiguous interactions with customer_service. Many reviewers report frustrating experiences,... See more

Payment

People report negative experiences with payment, noting that withdrawals are frequently delayed or ignored.... See more

Price

Customers consistently note negative experiences with pricing, highlighting that balances deplete quickly... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Signed up to this site with by opting on a promotion displayed with deposit and plat £10, get £30 to play on bingo and 100 free spins. The websearch i used was a heart bingo welcome offer that was... See more

Company replied

Rated 2 out of 5 stars

Had some good wins on heart Bingo in the past but now it's like trying to get blood from a stone lol. I hardly deposit anymore i know we can't win all the time but its hard to win anything on there an... See more

Company replied

Rated 2 out of 5 stars

Honest review , never had an issue with withdrawing funds but ….. get kicked out of game quite often , jackpot pops out far to often for it to believably true , iv been playing along time on and o... See more

Company replied

Rated 2 out of 5 stars

Oh heart you have gone right down in my estimation used to be cool but what on earth has happened never seem to win nothing defo something has changed in spins for sure and winning any bingo is a farc... See more

Company replied


Company details

  1. Gaming service Provider
  2. Casino
  3. Online Casino or Bookmaker

Written by the company

Heart Bingo is the home of feel-good bingo, bringing together bingo games and online casino entertainment in one easy-to-use platform. It’s designed to be accessible across desktop, tablet and mobile, so you can enjoy the same great experience wherever you play. There’s a wide range of bingo games to choose from, including 30, 75, 80 and 90-ball formats, with tickets starting from just 1p. Alongside bingo, you’ll find more than 5,000 Slot Games, from popular favourites to exclusive Heart Bingo titles. Make Me a Millionaire is one of Heart Bingo’s exclusive games, sitting alongside a vast collection of themed titles and regular new releases. Regular promotions and in-game offers give players even more ways to enjoy the site, while safer gambling tools, including deposit limits, time-outs and self-exclusion options, help players stay in control of their play. Overall, Heart Bingo combines bingo and online gaming with the warm, feel-good spirit the brand is known for, while keeping things simple, welcoming and easy to navigate.

Written by the company

Heart Bingo
Enjoy playing the very best online games at Heart Bingo. Join us to experience the best online bingo experience, with an incredible chat community, regular free games and huge bingo jackpots all available on-site. We don’t just offer incredible bingo games, we also have a wide range of your favourite casino and slot games.
Online Bingo
Heart Bingo is simply the best place to play bingo online. Our exciting selection of online bingo games includes both 75 and 90-ball bingo that can be played from just 1p per ticket. Check out our Session Bingo room, where you can play 15 different bingo games at the same time.
Live Casino
Turn your living room into the Vegas strip with Heart Bingo’s live casino games. These games are hosted by professionally-trained live dealers who are there to answer any questions you may have or just to have a friendly chat. With stunning HD graphics and multiple camera angles, you will feel like you’re on the casino floor. Find a seat at our exclusive Live Signature Roulette and its unique Streets of Gold side bet feature that pays out up to an incredible 500/1.
Bingo Promotions
We are always keen to treat our players to a couple of games of free bingo from time to time. We regularly offer Buy One Get One Free Bingo tickets on our site to ensure our players get the best value for their money. We also have daily and weekly Bingo Winners Clubs games, where players can earn free bingo tickets.
Mobile
All our Heart Bingo games are also available to play on your mobile or tablet devices, with no download required. Enjoy all the thrills of our online games whenever and wherever you are.

Contact info

2.5

Poor

TrustScore 2.5 out of 5

1K reviews

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2.5

All reviews

(1,455)

227 reviews in the last 12 months

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Rated 1 out of 5 stars

*My Review of Hart Bingo Casino*

I don’t understand why this casino operates the way it does, but I feel completely misled by Hart Bingo.

Every month, I lose my full deposit limit without a single real chance of winning. And if by some miracle I do get a bonus or a feature, it’s immediately wasted, and the win is minimal — this happens again and again.

I truly believe that an independent gambling authority should review my activity and profile with this casino.

I don’t think this is what gambling is supposed to be — it shouldn’t just benefit the casino while giving players no fair chance. These machines seem set only to take, or give out the smallest possible wins.

It’s incredibly disappointing, Hart Bingo.
Very very bad

January 5, 2026
Unprompted review
Heart Bingo  logo

Reply from Heart Bingo

Hi Iwona. We appreciate you sharing your experience. We're sorry to hear about your disappointment and that you feel misled. We aim to provide a fair gaming environment. Your feedback is important, and we'll review your concerns regarding the game outcomes. Please feel free to e-mail us via info@heartbingo.co.uk

Rated 1 out of 5 stars

Heart Bingo and bet Victor are same…

Heart Bingo and bet Victor are same company they both scammers stay away from them trust me becouse they there to robb your money

January 4, 2026
Unprompted review
Heart Bingo  logo

Reply from Heart Bingo

Hello Hidayat. We appreciate you sharing your experience. We'll be happy to discuss this further with you if you wish, our e-mail address is info@heartbingo.co.uk

Rated 1 out of 5 stars

They gave everyone a £20 bonus on New…

They gave everyone a £20 bonus on New Year’s Day so anyone who was thinking to quit gambling would gamble . That’s how sick this company is .
It’s worked the other way for me it’s cemented me quitting this terrible app.

Do not bet here

January 1, 2026
Unprompted review
Heart Bingo  logo

Reply from Heart Bingo

Hello. We appreciate you sharing this experience. We're sorry to hear that one of our recent bonuses had a negative impact on you. We'll be happy to discuss this further with you if you wish, our e-mail address is info@heartbingo.co.uk

Rated 1 out of 5 stars

Deposited 5 times in the same day…

Deposited 5 times in the same day playing slots no bonus no win more than 200 spins. And they do promotions spin £100 and you get to spin the wheel I won 15 free spins worth 10p each this site is so bad

January 3, 2026
Unprompted review
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Reply from Heart Bingo

Hi Matthew. We appreciate you sharing your experience. We're sorry you didn't enjoy your time with us and that the promotional spins were disappointing. We'll consider your feedback as we improve. We'll be happy to discuss this further with you if you wish, our e-mail address is info@heartbingo.co.uk

Rated 1 out of 5 stars

As i went to play i tjought i reply to…

As i went to play i tjought i reply to your request from trust pilot lets see if things change i have emailed you so lets see what the outcome is thanx

December 29, 2025
Unprompted review
Heart Bingo  logo

Reply from Heart Bingo

We appreciate you taking the time to share your experience and for reaching out. We'll look into your email and hope to improve your impression of us.

Rated 5 out of 5 stars

Brilliant website

Brilliant website

December 25, 2025
Unprompted review
Heart Bingo  logo

Reply from Heart Bingo

Hello Lara, thanks for your feedback! Have a good Christmas. :)

Rated 1 out of 5 stars

Keeps asking me on the app what I think…

Keeps asking me on the app what I think of the site and this is what I think! Don’t matter how much I deposit it don’t pay nothing out no bonus drops nothing seems like the app is rigged I’ll try it a few more times in the future and if it keeps robbing me I’ll stick to well known high street sites that I’ve won £1000 multiple times and £2500 twice not the poxy odd £3.50 off these sites

December 20, 2025
Unprompted review
Heart Bingo  logo

Reply from Heart Bingo

We appreciate you sharing your experience. We're sorry to hear you feel this way about your payouts and bonus drops.

Kindly note that all of our games, with the exception of Live Casino games, use a Random Number Generator (RNG) to determine the outcome of every hand or spin. The outcome cannot be influenced by any external factors, including ourselves, in any way.

Rated 1 out of 5 stars

£40 in on big bass splash total time…

£40 in on big bass splash total time 2minutes 10 sec ends total returns to player 52p shocking was on 60p a spin

December 13, 2025
Unprompted review
Heart Bingo  logo

Reply from Heart Bingo

We appreciate your feedback and we're sorry your experience did not meet expectations. Please note, that all of our games, with the exception of Live Casino games, use a Random Number Generator (RNG) to determine the outcome of every hand or spin. The outcome cannot be influenced by any external factors, including ourselves, in any way.

Rated 1 out of 5 stars

Complete and utter controlled scam of…

Complete and utter controlled scam of any does t know that by now your an idiot. These sites are all controlled. I won a couple of hundred and withdrew day after EVERY SPIN WAS DEAD. If it was random - why can’t I win again the day after?? Because they restrict it because you previously won the day before… it doesn’t take an idiot to understand this, if it was random they could potentially go bankrupt and lose everything… however they don’t they’re thriving hence they control when you when and lose. MAINLY LOSE obviously.
Don’t give these thieves your money - because that’s what you’re doing essentially paying them to deceive you with one of win then get u chasing for more…. Only to never really have that win again.
Thieves. Controlled. Modern scam.

Don’t bother.

December 6, 2025
Unprompted review
Heart Bingo  logo

Reply from Heart Bingo

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We're sorry to hear you feel the outcome was unfair after your win. If you still need assistance, please feel free to reach out to us.

Rated 1 out of 5 stars

Worst gambling site I have ever used…

Worst gambling site I have ever used believe me I’ve spent hundreds and won very little something is not right go see for yourselfs

December 8, 2025
Unprompted review
Heart Bingo  logo

Reply from Heart Bingo

We appreciate your feedback and are sorry to hear about your experience.
All of our games, with the exception of Live Casino games, use a Random Number Generator (RNG) to determine the outcome of every hand or spin. The outcome cannot be influenced by any external factors, including ourselves, in any way.



Every 3 months, the leading independent and internationally approved testing agency eCOGRA conduct an audit of all bets placed on our RNG games to determine the Return To Player % (RTP).

Rated 1 out of 5 stars

Gone downhill massively

Gone downhill massively. No decent wins anymore. Take take take and only going to get worse once the tax hikes from govt kick in and players have to offset that. It’s impossible to win. RTP to me is non existent so not being fair at all. I get some players always have a positive balance but the majority of us are constantly in the negative. Lost all faith in the site and that’s a shame as it has always been my go to site. I can see these online sites losing loads of customers tbh.

December 1, 2025
Unprompted review
Heart Bingo  logo

Reply from Heart Bingo

We appreciate you sharing your experience. We're sorry to hear you're not enjoying the site as much.

All of our games, except for Live Casino table games, utilize a Random Number Generator, 'RNG,' which randomizes the outcome of each hand/spin through the use of complex mathematical algorithms. The RNGs are tested by independent companies to ensure that they meet and comply with industry standards. The outcomes cannot be influenced by BV Gaming Limited in any way.

We value your feedback and will use it to improve. Please contact us via email info@heartbingo.co.uk if you would like more details on game fairness.

Rated 1 out of 5 stars

Had a big ish win

Had a big ish win, but waiting for up to 7 days for my account to be verified? Seems a bit long.
Update still waiting for my account to be verified and have my funds released.

November 28, 2025
Unprompted review
Heart Bingo  logo

Reply from Heart Bingo

We appreciate your feedback and are happy about your win Adam! We regret the verification delay and are working on hard to complete these in a timely manner, We would contact you as soon as this is completed. Have a great rest of your week.

Rated 1 out of 5 stars

Skimming money off my balance/system errors

Their system made errors claiming I had played two pound spins on a game I had not played any spin on. I was then essentially called a liar, because "the system says you did". No attempt to placate me. If I gamble online, I'm clearly not averse to losing money, so why would I spend an hour of my time trying to swindle less than a fiver from them. I don't like being taken for a c*nt, hence this review. Avoid these people. If it's made a mistake there, how often is it skimming money off customers? AVOID, and stick to companies you can trust, who at least pretend to value your custom. Aside from that, it's terrible from a business point of view to treat your customers like shit and lose out on all the money I would have spent on there. Morons.

November 26, 2025
Unprompted review
Heart Bingo  logo

Reply from Heart Bingo

Hi Ogleby. We appreciate you bringing this to our attention. We are sorry to hear about the error and how it was handled. We'll investigate the issue to ensure such mistakes are avoided and that all customers feel valued. Our e-mail address is info@heartbingo.co.uk

Rated 1 out of 5 stars

STAY AWAY FROM THE SLOTS

Seriously stay well away from the slots on this site. Absolutely shocking . I gave them a chance I put 1k in at £1 and £2 spins. Maybe got the feature scatters 7 or 8 times with insulting returns. Anyway lessons learnt. Save your money on the slots folks just dont play them.. cant say anything on the bingo side of things I never played it. But Seriously...... stay off the slots on here

November 17, 2025
Unprompted review
Heart Bingo  logo

Reply from Heart Bingo

We appreciate you taking the time to share your experience. We're sorry to hear that the slot games did not meet your expectations. We value your feedback and will consider it as we continue to improve our services.

Rated 1 out of 5 stars

To prove it was a scam another 800 and…

To prove it was a scam another 800 and and no bonuses good luck people if one person closes there account its enough for me

November 18, 2025
Unprompted review
Heart Bingo  logo

Reply from Heart Bingo

We appreciate you sharing this experience. We're concerned to hear of your disappointment , please do be advised the fairness of the games are random and cannot be controlled in anyway. Sorry again to hear you are unhappy with our service.

Rated 1 out of 5 stars

Trouble with verification

Have been trying for over 2 hours sending documents...wouldn't accept bank statement and now not accepting my water bill..
Anyone else having problems?
My emails are not being answered

November 10, 2025
Unprompted review
Heart Bingo  logo

Reply from Heart Bingo

Hello. We're very sorry you're having trouble submitting documents and that our email response is delayed. We appreciate your patience. We'll investigate these issues right away. Thanks for letting us know.

Rated 1 out of 5 stars

After all the trouble i have had with…

After all the trouble i have had with yourselves, you have decided to close my account.
With no explanation, or even a reason, so thank you Heart bingo for your great customer service

July 18, 2025
Unprompted review
Heart Bingo  logo

Reply from Heart Bingo

Hi Sheila. We regret the difficulties you’ve faced and the account closure. We'll be happy to review your case and aim to improve our communication. Feel free to contact us by e-mail, this is info@heartbingo.co.uk

Rated 1 out of 5 stars

Realy realy bad site first signed up i…

Realy realy bad site first signed up i won 1p on the free spins then I played cash strike games and ended up winning withdrawing £40.. the next day I deposited £60 and lost om 4 diferent cash strike games bit strange as none of them was playing well at all.. the day after another £20 loss amd the day after that another £20 loss playing same games.. they all state the algorithm is not rigged and its rng but I say rubbish.. there's no rtp in the games about £5 return playing £20

November 6, 2025
Unprompted review
Heart Bingo  logo

Reply from Heart Bingo

I am very sorry to hear that you are unhappy with our casino games.

All of our games, except for Live Casino table games, utilize a Random Number Generator, 'RNG,' which randomizes the outcome of each hand/spin through the use of complex mathematical algorithms. The RNGs are tested by independent companies to ensure that they meet and comply with industry standards. The outcomes cannot be influenced by BV Gaming Limited in any way.

Furthermore, as a licensed operator, we are able to reassure customers that we are fully compliant with the conditions of our license and pay-out in line with our Terms and Conditions.

If you would like further infoamrtion please do not hesitate to contact us again.

Rated 1 out of 5 stars

AVOID, AVOID, AVOID

I gave a previous review and have had ongoing issues. Each response I have had via customer service agents via email have been abrupt and hiding behind terms & conditions.
I have not violated any terms & conditions. The opening offer link i joined with i followed all t&c instructions, yet ended up with another offer ( suspiciously clicked as opted in on the my promotions page of my account, although I never accessed anything to opt into said promotion) Second promotion i tried to use "the newbie room" was inaccessible on the Monday timeslot of 5.30pm - 6.30pm very convenient.
Third promotion I won free bingo tickets which I could not find to be told by livechat that on checking the game ID I had not won. Had email confirmation I had won these tickets outwith the time I could use the promotion, despite me contacting them on livechat within the timeframe i could have.

I have not especially in the event of the Third promotion broken any t&cs but they have by calling me a liar during livechat and saying no bonus had been won, therefore preventing me from using the promotion

November 4, 2025
Unprompted review
Heart Bingo  logo

Reply from Heart Bingo

We appreciate you bringing these issues to our attention. We're sorry to hear about the abrupt responses and promotional issues you've experienced. We'll investigate the discrepancies with the offers and the live chat interaction. We're committed to ensuring our promotions are correctly applied and our support is respectful. Could you please re contact us via email and we will review this in more details for you.

Rated 1 out of 5 stars

dont waste your money

November 6, 2025
Unprompted review
Heart Bingo  logo

Reply from Heart Bingo

We regret your experience did not meet expectations. We will review your feedback to improve our services. All the casino games are random number generated and we have no say over the outcomes of the games.

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