Heartland Interiors Reviews 

Very pleased with bookcase and service from company - thanks

Really pleased with the quality of the goods purchased. Lead time was long but that suited us as we needed to decorate the room. Communication regarding delivery was excellent. Very happy with Heartland 😊

Very competitive price for a bespoke item, well made, delivery guys very helpful and professional, would highly recommend this company.

Took a while to arrive, as it was a busy time of year, but it looks really good and is well finished. Good value for money. Customer service and delivery team were very friendly and helpful too. I would recommend Heartland to friends and family.

When I placed the order the website estimated 6-8 weeks for delivery. It took 12 weeks 4 days.

This company are unprofessional in every aspect of their business and in particular they have poor customer service skills. I didn't hear anything from them for 8 weeks. I then had to chase them by email and phone for 4 weeks to find out when the delivery was going to happen.

When I finally received a call from them regarding the delivery date the follow up email confirmation they promised didn't arrive because there were typos in my email address.

A catalogue of errors from start to finish. This company do not care about their customers all you get is load of excuses and never a sincere apology. I would have cancelled this order but it was the only one I could find that was the correct size.

Excellent, really pleased, many thanks for a great product and excellent service.

Although I had to wait a little longer for my book case to arrive due to the Christmas break, it was well worth it as my bookcase is just perfect. The deliver men were very nice and placed it just where it was needed.
Excellent !!!

Long wait for delivery but definitely worth it. Beautifully made and painted, delivered at agreed time and helped with positioning.

A good website, excellent customer service from pleasant and helpful staff. Excellent delivery service. Really good quality and well made goods. A pleasure to deal with this company and I will highly recommend them to all

First class service from the team at Heartland! From my initial enquiries to the delivery team bringing our new bookcase - fantastic. We are delighted with our bookcase, an excellent quality product..

I am writing this review on 29 March 2018. I ordered a 7ft x 9ft bookcase on 15 January 2018. I have contacted Heartland Interiors 10 times but still have no delivery date. Over 10 weeks! Every time I speak to them they promise delivery will be scheduled for the following week. I emailed them on Wednesday morning (the persons name is Dee) and have received no response. I ordered in good faith and duly paid my £1050.00. Every time I receive an apology it is in a couldn't-care-less voice from someone who just can't wait to put the phone down. Be warned, the so-called customer service is a joke. No one has done anything to expedite this order despite my many, many attempts to get a delivery date. My advice is AVOID unless you can wait three months or more without any news! Don't believe the 6 to 8 weeks rubbish. As you can probably tell I am seriously peed off. On the phone line they say, "your order is important to us". It's the MONEY that's important! The customer can go to hell!

UPDATE
The slightly bad-tempered reply I received is I fear inaccurate. I only received a delivery date the morning after I left a review on Trustpilot. Funny that. I regret having had to take that step but at least it worked. I will not be made the villain because I had a legitimate gripe about my order. It only takes a minute to call someone and keep them in the loop. Or give an honest answer when they phone about their order, rather than promise next week, next week..... It's the lies that have made me angry but now I am the unreasonable bad guy. This is unadulterated humbug I'm afraid.

Excellent quality furniture. I would happily recommend this company to others despite the little issues along the way. I ordered 4 pieces of furniture in total: A 3ft bureau desk (Wonderful), a 900 CD display case(Actually holds 930 cds!), a low level TV stand and a multimedia case (Records and DVD storage(Holds 600 LP's and 200 DVD's)). The niggles: In my case from the point of ordering it was 3 months before I received the items. When the multimedia case arrived it was not the dimensions advertised. The vinyl sections were 31 cm high instead of 33 cm, which meant that the records would not fit.
But hats off to Heartland. They replaced the incorrect item without fuss within 30 days.
I am very happy with my furniture from Heartland, but this is not Argos or IKEA flat pack, so be prepared to wait. BUT it was worth the wait!

I've been waiting since January for delivery. I've made several telephone enquiries and been promised twice someone would call me back with further information but they don't, which is poor customer service. Am also thinking about cancelling if I could get them to answer the phone?

Very pleased with our bookcase and the delivery drivers were great too.

Wonderful bookcase of extremely high quality and very helpful friendly staff. Goes perfectly in our dining room. Thank you

Can't say enough good things about this business. Good quality products, friendly service and very very professional overall.
The whole set up is first class, absolutely top draw !!!

My bookcase was well made, beautifully finished and delivered most efficiently by a very pleasant and helpful driver. Excellent service, would definitely recommend this company.

This is my third purchase from this excellent company – a bookcase and two storage cupboards. The quality of the workmanship is excellent and the painted wood finishes (I’ve had custom painted and stained) are really well done. Communication and notifications throughout the process from ordering to delivery is good and on each delivery the drivers have been extremely polite and helpful. I cannot fault their prices for such great furniture.

Excellent service from start to finish. Deeply satisfied with the outcome.

Bookcase is excellent quality and well made. The delivery men were very pleasant and polite even at 12.30 at night. A long wait for delivery.
Ordered 2nd November and delivered 3rd February. It would be better to give people a longer date for delivery. Staff were very pleasant at all times when I telephoned or emailed to get information.