Heartland Interiors Reviews 

The product was excellently made to a high standard it was definitely worth the wait, I strongly recommend this company.

No problems,good communication with customer regarding manufacturing times,waiting times and delivery times,excellent well made furniture.A pleasure to do business with.

This company deserves 5 stars for lots of reasons. Their communication was very good, especially when I was planning the cupboard with help from Gavin, who was excellent. The delivery guys were professional and excellent in installing the cupboard and the cupboard itself was just what I wanted. Good quality finish and a very reasonable price. Would recommend highly

I ordered a 7' x 7' bookcase from these guys.
Nice quality and the delivery guys were careful when bringing it into the house and erecting it.
Took a bit of a while (ordered 4th Nov, arrived 12th Jan), but I would rather wait longer and receive a good quality item so that's fine.

Amazing quality and creativeness - we ordered a bespoke dog kennel to match the bureau and both were made to exceptionally high standards. The delivery was ahead of schedule and the guys that delivered it were very friendly. We're so happy with our choice of Heartland Interiors and delighted with our furniture. Many thanks to the team!

Beautiful sideboard, very pleased with purchase, excellent comunications with Heartland. Highly recommended

Not sure how to start this is a company that is so apt at mistruths from their web site clearly says lead time just now running at 30 working days
So placed a order no 1117/0083 4th Nov as I need before Christmas then on the 5th Dec called to get delivery date and without even asking my name or order number was told End of Jan so asked how that could be as it was not information given at time of order ? after hearing so many excuses one being we don’t make them until we know we have a delivery van going your way as the timer is not stable in our environment ?.
Then when I said it was purchased on DivideBuy was told I was not buying from heartland interiors anyway I was buying from Dividebuy and to contact them when I did they said it was totally untrue my purchase contract was with Heartland so I called and cancelled the order and try to tell them it was wrong to mislead customers all fell on deaf ear but she did said read our delivery term as it clearly says --
“All we can honestly say is that lead time estimates represent our best guess given in good faith at the time of ordering”
So i asked what the site is given as delivery times now and she said still 30day how can that be a honest best guess when they know for fact it is closer 90days (60 working days )

As ever body can see from your reply you just have no concept or care or how you are misleading people My order was placed in time for Christmas going from the information provided at time of order let me print the information on order confirmation LEAD TIMES JUST NOW ARE RUNNING AT AROUND 30DAYS THOUGH WE PROMISE TO COMPLETE THIS FOR YOU AS FAST AS WE CAN. It was over 40 working days until Christmas shut down and reading the above one would think less than 30days.
All I can say is looking at other feedback you do have good crafts people there but boy does the management need looking at but I can see where it come from, you use the word honest , promise open , way more than I ever seen and even in the full knowledge you are not any of them ,the quote spring to mind “he protests to much my lord “
yes you are correct you are not a company for me as the one thing I do not like is being mislead

If you were honest open and etc you would Put on the Web site and order confirmation what you have said in your replied being “there will always be a queue and a DELAY “ I cannot understand how you are unique and think a DELAY is acceptable from any other company who makes things to order when I ordered sofa I was told 8 weeks and 8 weeks it was . All you need do is be open honest and tell it as it is at point of sale simple would you not think ? So I ask again WHY MISLEAD PEOPLE

Again mistruths our review was NOT EDITED IT WAS EXTANDED TO ANSWER YOUR POINTS
YOU HAVE EDITED YOUR IN TAKING OUT YOUR ONLY HONEST REMARKS YOU HAVE PUT FORWARD BEING “THERE WILL ALWAYS BE A QUEUE AND A DELAY “
This from a company MD is quite shocking really

Let me try and put as simple as I can for you
What we won’t as a customer is to be given a delivery time from you at point of sale that you can keep not directed to pages of excuse of why you will not keep the delivery date, as you have now. Then we are able to make an informed decision as to purchase or not. All you seem to do is big yourself up and belittle your customers and I can say I am not writing this in anger at all it’s very much with disappointment that there are still people like yourself running UK companies and I had the misfortune to have dealings with you.

My order acknowledgement DOES NOT SAY. We running at 30 to 40 working days for most standard listings just now.
IT SAYS AS IN MY FIRST COMMENTS "LEAD TIMES JUST NOW ARE RUNNING AT AROUND 30DAYS THOUGH WE PROMISE TO COMPLETE THIS FOR YOU AS FAST AS WE CAN " proof is here if anybody needs it and was still saying the same on the web site on 5th as informed by your customer service .

And we both know the dates 15 December and 8 January is just a fabrication to try and fit in with your tale as the adviser told me end of Jan

You do have a problem with mistruths and really showing you have no credibility .

Just as a note I have managed to find a compatible unit at £200 less and being delivered on Dec 13TH so are you really as good as you think ?

The bookcase we ordered is very well made and finished and very competitively priced. There is quite a long wait between ordering and receiving but it is a very worthwhile rate. Would thoroughly recommend this company.

Stunning craftmanship. .

Heartland were fantastic. I had a small space that they were able to make to measurements to fit the space. Adrian the Joinery Manager was so helpful and kept me informed all the time. Admin staff were excellent sending update emails and arranging delivery. The delivery driver was so knowledgeable about the product and how to care for it. Delivery came when stated. I am so pleased with my little bureau. The care that went into it shines through. Thank you so much for your service and help.

All l can say is ex-ce-ll-ent, service, delivery and communication
Thank you

Has anyone else had experience of sticky drawers from this company? No jokes please. The drawers on my bookcase stick so badly, I either have to leave them half open or not use them at all. Sanding and candlewax had no effect.

Good quality furniture at very reasonable prices. Very good communication with them. They keep you informed of the delivery times and arrived within the time stated.

we wanted a cupboard for a specific width to fit in our study and searching every where else we couldn't find anything suitable, found Heartland Interiors on the internet and described what I wanted, I have to say this company is brilliant! right from ordering all the way to delivering the service is excellent.
I would definitely recommend to others to Heartland Interiors and contact in the future when I want to order something new.

Just received my bookcase and absolutely delighted - the finish and quality is superb and represents incredible value for money. There was an initial disappointment with the proposed delivery date but the company responded promptly to my concern and we arranged a date to suit both. The delivery men were efficient ,helpful and good humoured and importantly let me know by phone call on the day when to expect them and arrived as stated. Altogether a great experience and I would highly recommend this company

This was our second delivery from Heartland . As before all contact with
them was efficient and a pleasure . The furniture is outstanding
in quality
and value for money . The lead time is quite long , just accept that it will be
10 weeks , it is worth the wait . It would be easy elsewhere to pay the
same for MDF or chipboard .

Heartland Interiors are absolutely excellent from emailing, phoning to receiving my larder. The larder I ordered, I had some alterations, adding drawers and changing the depth. Everything was done to perfection.
The larder is very sturdy, well made, painted well. Cupboards close perfectly. It looks great. I am very very happy with my purchase and will be using them again. I highly recommend heartland Interiors.
The delivery went smoothly, with communication from them, which went smoothly. The delivery men were very thoughtful and pleasant.
How lovely it all went considering I had never used them before and it was all online, email or phone.

A very good product, made to my specification and delivered by a professional team. The cupboard I ordered was faulty on delivery. It took just one phone call and email to determine the nature of the fault and Hartland Interiors imediately agreed to replace the unit. Excellent customer service with the staff and management going the extra mile.
I would definitely recomend this company to any would be purchasers.