Heartland Interiors Reviews 

Brilliant in every way. Beautiful furniture (bookshelves in my case) great comms and delivery superb. I couldn't be happier.

This was a very positive buying experience. The communication was good and I have taken delivery of a bespoke small bookcase which is beautifully made. There was quite a wait but it was so worth it, the piece was perfect for what and where I wanted it.

The delivery guys were brilliant and very polite. I would highly recommend this company. My bookcase was in natural oak and the back, which is visible through a glass landing, is a work of art.

Do not hesitate to go for this craftsmanship. It was also brilliant value for money.

My parents-in-law are absolutely thrilled with the bookshelves. They fit perfectly and look beautiful, and all their visitors are taken to admire them - even their hairdresser! The delivery was on time, and the team were friendly, helpful and very efficient. Just the same excellent level of service as when we bought our bookshelves from Heartland Interiors a few years ago. Very glad to find that standards remain very high.

First class communication at every stage, product, a very large Larder Unit, very well made ,looks very classy . Delivery men super , they took time and trouble to make sure the installation was perfect.
Pricing very competitive .

BUILT AND DELIVERED TO THE SAME HIGH STANDARDS,THE QUALITY,OF WHICH IS EXCELLENT.

My bureau arrived yesterday excellent workmanship I am very very pleased with my purchase would definitely recommend and use again
Thanks
Ian davis

The units are wonderful, as were the two delivery men.......bit of a delay and initial lack of info from the office but once a date had been given everything went very smoothly and the units are definitely worth waiting for!

Very accommodating with special request and both table and bench are beautifully made pieces of solid furniture. Delivery was also good. Would definitely recommend.

Great bookcase and CD storage unit. Quality product and finish made to our specification. Excellent value for money. Delivered and installed by a couple of friendly and efficient chaps. What more could you ask for?

I have found the ordering process straightforward even with designing our own units. Any questions were answered promptly. Really delighted with my new units which are well built and exactly as I had envisaged them. A very professional service that I wouldn't hesitate to recommend.

Excellent 6 foot by four foot bookcase. A refreshingly no-hassle experience. I would have no hesitation buying from Heartland again, and no hesitation in recommending them. Happy customer!

Poor customer service.

After a long search, I was very excited to find a pair of Heartland Interiors 8-foot bookcases which would be perfect for my study with a couple of bespoke adjustments. However, I found it impossible to obtain a final quote.

Throughout the process; Heartland refused to talk through my bookcase requirements by phone, instead, insisting on emails only. I needed to prepare repeated sketches, which seemed to be repeatedly misread, leading to frustration on both sides. The confusion could have easily been resolved with a quick phone call. Instead, after a couple of emails they decided to refuse to quote.

Heartland’s website claims that “For us producing furniture is not about profit margins” so I was surprised when I was told that your “order value is too small to justify the design time you want from me.”

I believe that the time would have been much reduced if they were happy to use the telephone to discuss the points instead of insisting on a long email thread.

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In Mr Giles’ response to this feedback he cited the 5 drawings and 6 emails which I sent as evidence of “an unexpectedly prolonged and detailed series of further requests”. I believe his statement to be misleading.

The “5 drawings” included: 2 initial sketches, one for each bookcase I was ordering, and then 3 different views of larger bookcase showing the final dimensions, which Mr Giles had explicitly requested me to send him.

The “6 emails” I sent included: the initial sketches [1], a request for the height of the base of the bookcase to allow me to define the required shelf heights [2], a list of the required shelf heights [3], an updated copy of the drawing including these shelf heights (at Mr Giles’ request) [4], a request imploring Mr Giles to call me on the phone as he still had queries [5], and finally an email expressing my disappointment that he had decided to withdraw [6].

I am very pleased with my cupboard. It is exactly the colour and size that I wanted and your delivery men were very helpful in siting it.

Excellent product, good communication from company followed by swift installation. Would definitely use again.

Great cupboard but poor communication and late delivery
The cupboard is great and well made, and we're very pleased with it, and the delivery drivers were really good.
However, we'd ordered it for a specific purpose and needed it at the end of July, which we thought was well covered by the advertised '30 working days', which was repeated in the email acknowledgement, on 15 May. When we'd heard nothing by the end of June we rang to see when it would come - specifically to check that it wasn't down for delivery mid-July, when we'd be away - and were informed that they were now quoting 8-10 weeks, and as it happened they were working on deliveries for end of July / early August and no, it wasn't down for then, either. They were clearly completely unconcerned about not honouring the contract. A few days later we did get an email giving a delivery date of 6 August, and from then on things went smoothly, we were kept informed of times, and as other people have said, the delivery drivers were really excellent.
It's difficult to know what rating to give it - the cupboard's great, but we wouldn't have ordered it for the end of July if we'd known it would be delivered 7 working weeks later than agreed. Not a good experience.

We are so pleased with our new furniture. The whole process from an original enquiry about bespoke measurements, to placing the order and the delivery itself has been smooth, clear and easy with excellent communication throughout. The items themselves are beautiful, so well made and presented. The explanation on the website about the process and how each item is made individually was really helpful and a reminder that it's worth waiting a little longer if you really want something done properly rather than buying off-the-shelf; that said, we still didn't have to wait that long (just under 4 weeks). I would highly recommend Heartland Interiors to anyone wanting similar items and service, and feel sure we will be ordering more in the future as we are so pleased and impressed with all aspects.

Very good company to deal with. The chairs are lovely and I was kept informed of progress with them. Delivery was when predicted and by 2 good guys.
Thank you.

Good quality product , delivered on time, excellent communication from order through build (it was a bespoke version of a standard product ) to delivery

Absolutely love the product and the friendly professional approach of the company. As soon as the piece arrived and I put it in place, it looked superb and fits in to the niche perfectly. Love the quality.

High quality products and excellent customer service. I am extremely pleased with my purchases and will be looking to order more items in the future. :)