Heather & Bale Reviews 

106
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Really nice hamper, nice design & plenty of room includes really nice glasses cutlery bottle opener glasses etc really impressed packed & presented well. Really fast delivery & updates cannot wait t... See more

Company replied

Rated 5 out of 5 stars

I ordered a hamper as a Christmas present for my parents, the hamper arrived, presented beautifully. Unfortunately, although everything was well packaged, it was damaged in transit. I sent an email... See more

Company replied

Rated 5 out of 5 stars

Delighted with every aspect of this hamper ! Starting with a quality wicker basket with belt straps & the contents inside protected by plenty of straw, wonderful packing & presentation. Whoeve... See more

Company replied

Rated 5 out of 5 stars

Beautiful product ranges to choose from the North East of England from independent producers. We purchased the picnic basket for a friends wedding, which was beautifully presented and went down a trea... See more

Company details

  1. Gift Basket Store
  2. Corporate Gift Supplier

Information provided by various external sources

Heather and Bale design and create luxury gift hampers using products sourced from local independent artisan food and drink producers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

106 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(106)

12 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I will definitely be using Heather &…

I will definitely be using Heather & Bale again. I ordered a gift for my boyfriend and was so pleased that I could choose delivery. It arrived on schedule for his birthday and he loved the whiskey!

November 22, 2022
Heather & Bale logo

Reply from Heather & Bale

Hi Aurora! Thank you for such a great review. I'm so pleased your boyfriend enjoyed his thoughtful birthday gift 😊

Rated 5 out of 5 stars

Fab service

Fab service! Quick replies 😍

November 22, 2022
Heather & Bale logo

Reply from Heather & Bale

Hi Beth, thank you for taking the time to leave a review! 😊

Rated 5 out of 5 stars

Great customer service!

Great customer service!
I ordered my hamper too early therefore the cheese would have expired before Christmas. Heather & Bale kindly collected the ale and cheese trout creel basket and had another delivered later and in time for the cheese not to expire until Jan 2023! So pleased. Very responsive to email queries. Great service, thank you!

November 7, 2022
Unprompted review
Heather & Bale logo

Reply from Heather & Bale

Hi Michelle, thank you so much for taking the time to leave a review! We were delighted to help to ensure the Christmas gift could be enjoyed by the recipient :)

Rated 5 out of 5 stars

Excellent experiance!

Good experience! Had a bit of a problem with delivery (Not Heather and Bales fault - at all!) but they helped me swiftly resolve it, and very kindly sent out another delivery.

Thank you! Excellent customer service.

October 18, 2022
Heather & Bale logo

Reply from Heather & Bale

Hi Joshua, thank you so much for taking the time to leave a review, it makes such a difference to our business. We were pleased to help with the delivery issue (these things happen!) and we hope the gift was thoroughly enjoyed by the recipient 😊

Rated 5 out of 5 stars

I had a great experience with Heather…

I had a great experience with Heather and Bale. Very efficient, helpful and great communication. I would definitely recommend and would use them again. Thank you so much 🤗 lovely gift!

October 12, 2022
Heather & Bale logo

Reply from Heather & Bale

Hi Abbey, thank you for taking the time to leave a review. We're so please you had a great experience with H&B and we'll be right here anytime you need anything! 😊🎁

Rated 5 out of 5 stars

Father’s Day gift

Bought as a Father’s Day gift.

My Dad loved it, he is a great lover of cheese and chutney, so this was the perfect gift.

Beautify packaged, Thank you.

July 2, 2022
Heather & Bale logo

Reply from Heather & Bale

Hi Deb, thank you so much for taking the time to leave a review. We really appreciate it! We're so pleased your Dad loved it. - From all of the H&B team.

Rated 5 out of 5 stars

Late minute gift for my wife

Late minute gift for my wife and she couldn’t be happier. I bought her a Gin hamper and the lady’s at Heather and Bale couldn’t have been more helpful. They had a few bottles of gin to chose from and being a gin novice, they pointed me in the right direction. Would highly recommend them.

June 27, 2022
Unprompted review
Heather & Bale logo

Reply from Heather & Bale

Hi Richard, thanks so much for your feedback. We like to think we know a thing or two about gin! We're so pleased your wife enjoyed her gift.

Rated 5 out of 5 stars

Personnel from Heather & Bale were very…

Personnel from Heather & Bale were very quick to respond to my enquiries. Interacting with them was a pleasant experience as they were helpful.

June 25, 2022
Heather & Bale logo

Reply from Heather & Bale

Hi Pradeep, thank you so much for leaving another review, we really appreciate your support. We're always happy to help!

Rated 5 out of 5 stars

Excellent

Excellent. Packed very elegant. Bought my husband, for our wedding anniversary. Great quality. Thank you.

June 24, 2022
Heather & Bale logo

Reply from Heather & Bale

Hi Joanna. Thank you so much for choosing Heather and Bale for such an important gift. We hope your husband enjoyed the scotch and chocolate!

Rated 5 out of 5 stars

A great service and wonderful products…

A great service and wonderful products that are beautifully presented. If you are looking for that extra special gift Heather and Bale are the place to go.

June 24, 2022
Heather & Bale logo

Reply from Heather & Bale

Hi Garry! Thanks so much for leaving a review. We all really appreciate your feedback - Laura

Rated 5 out of 5 stars

Best hampers!

I absolutely love ordering gifts for our team from Heather and Bale. The products and presentation are always great, and really well received. We often need bespoke gifts, and they're always keen to help out with really great customer service. Highly recommend for corporate gifts, or gifts for loved ones!

March 4, 2022
Unprompted review
Heather & Bale logo

Reply from Heather & Bale

Hi Diana, we have just noticed this review! Thank you so much for your feedback. We love creating gifts for the team and we really appreciate you taking the time to leave a review. Thanks again, Laura

Rated 5 out of 5 stars

Heather and Bale went out of their way…

Heather and Bale went out of their way to deliver my hamper after issues with the delivery company. When the hamper arrived it was beautifully presented and everything was delicious. They have fantastic customer service and I will be definitely ordering from Heather and Bale again!

January 24, 2022
Unprompted review
Heather & Bale logo

Reply from Heather & Bale

Hi Jo, thanks so much for taking the time to leave a review. Apologies again for the inconvenience caused, I'm so pleased Carolyn was able to help. We hope you enjoyed the cheese!

Rated 5 out of 5 stars

I got the wrong address for the…

I got the wrong address for the recipient but once it was discovered, I had a lovely kind email from Carolyn at Heather & Bale who then sent another hamper at no extra cost. Five star customer service and quality. Thank you so much.

January 5, 2021
Unprompted review
Rated 5 out of 5 stars

Five stars

Ordered as a gift on Friday evening, delivered (for only a little extra) by 11am Monday. Presentation looked even better than shown on the website. Recipient and I both very pleased. I intend to use this great north eastern company again!

November 17, 2020
Rated 5 out of 5 stars

Beautiful product ranges to choose from…

Beautiful product ranges to choose from the North East of England from independent producers. We purchased the picnic basket for a friends wedding, which was beautifully presented and went down a treat. It arrived promptly and the delivery was really well informed. Will definitely use Heather & Bale again to treat loved ones!

July 23, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look