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Heavenly London Reviews 192

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TrustScore 4.5 out of 5

4.7

Costume Jewelry Shop
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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, often highlighting their beauty and unique designs. Many people appreciate the fast and efficient delivery service, noting that items arrive well-packaged and on time. The staff is frequently commended for being charming, helpful, and providing outstanding service, making the overall experience very positive for consumers. However, some customers mentioned issues with receiving their parcels, despite having tracking numbers.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Reviewers frequently praise... See more

Quality

Clients share positive opinions on quality, consistently praising the outstanding and superb quality of the... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast dispatch and... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the outstanding quality and... See more

Staff

People report positive experiences with staff. Customers consistently praise the team for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a bracelet from Maddie and was sent earrings by mistake. After a couple of calls Maddie very kindly offered to send me the bracelet free of charge. I was so touched by her kindness. I have... See more

Rated 5 out of 5 stars

My absolute go-to for delicate and statement jewellery! I couldn’t love this small, independent brand more if I tried! Each piece has an exquisite art deco feel. The founder, Maddie, and Nancy who wor... See more

Rated 5 out of 5 stars

I reached out to Maddy to enquire about making a bespoke lab emerald ring and from start to finish she and her team worked to get the design just right for me. I got to choose the lab grown emerald wh... See more

Rated 5 out of 5 stars

I can’t give this company enough stars Over the years I have bought many beautiful gorgeous pieces and every time I am so thrilled excited when I receive them always the perfect rings, necklace o... See more

Company details

  1. Costume Jewelry Shop

Written by the company

Meet Heavenly London, the pioneers in imitation diamond jewellery. Founded in 1993 Heavenly London was born out of a desire to create covetable pieces for friends and family. The same ethos remains today as always; to create luxury jewellery that’s accessible to all. A favourite with modern women who value variety as much as craftsmanship, the brand has evolved, expanding beyond its necklace origins, to bring imitation diamonds and demi-fine jewellery to your entire jewellery collection.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

192 reviews

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Replied to 33% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Another good service with HL

My second time purchasing from Heavenly London and once again I was very happy with the ordering process from start to finish. No issues whatsoever and a fast delivery service with good updates. I am happy to recommend based on my experience

March 2, 2026
Rated 5 out of 5 stars

Heavenly London pieces of beauty

ordering was simple, both pieces of jewellery arrived on time in perfect condition, the earing's were beautiful and the ring looks fantastic, exactly as per other reviews, would definitely recommend Heavenly London on latest experience.

February 9, 2026
Rated 5 out of 5 stars

So helpful and obliging

So helpful and obliging! Would not hesitate to buy from this company again and already have quite a few pieces from their collection. Excellent company all round. 🤩

December 29, 2025
Rated 5 out of 5 stars

Ordered a bracelet from Maddie and was…

Ordered a bracelet from Maddie and was sent earrings by mistake. After a couple of calls Maddie very kindly offered to send me the bracelet free of charge. I was so touched by her kindness. I have purchased a few items over the years from Maddie and Heavenly London and they have always been excellent and the products superb. Keep bring lovely pieces as quality excellent.

January 6, 2026
Unprompted review

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