Be careful!!
I bought it on January 9th, I paid more than 2000 euros. They promised delivery in 10 days. They claimed a delay twice, and today they are not responding. I can run after my money.I received the refund.
Reply from HEIMKINOWELTEN.DE
The situation described here does not fully reflect the actual circumstances and is, in parts, unfortunately not correct.
It is true that there has been a significant delivery delay on the part of the manufacturer, Valerion. This delay unfortunately occurred because repeatedly promised delivery dates were not met, and in the end only a very small portion of the quantities that had been confirmed to us were actually delivered. In addition, there were ongoing communication difficulties between the manufacturer, the European distribution, and us as the retailer, which further complicated the situation.
Despite these challenges, we have always communicated openly, honestly, and transparently with our customers regarding the status of deliveries and any delays — including in this particular case. We responded to inquiries within hours, often even within minutes. When a cancellation was requested, the refund was processed immediately via PayPal.
For this reason, we cannot understand the claim that anyone had to “chase their money,” as this does not correspond to the actual course of events.
We fully acknowledge and regret the delivery delay and understand the frustration this situation has caused. However, we cannot accept the impression that we failed to communicate transparently or honestly with our customers.
We completely understand that the situation was frustrating, but we would appreciate a more balanced and fair assessment of how the matter was handled.
