The boiler broke down in the coldest moment possible. We had no heating and no hot water. The engineer on the video call was very kind, understanding and professional. He helped trying to find a solut... See more
Company replied
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The engineer was fantastic. He talked me through fixing our boiler in a clear manner, making sure everything was done safely. Now it works, whole process took about 15 mins. Helpful and educational. T... See more
Company replied
Our stay at a holiday flat in Norwich was ruined when we found that the gas boiler had failed and there was no heating or hot water. After two days we were connected to Help me Fix. We couln't hear th... See more
Company replied
Extremely fast service, it was 8pm on a Sunday and they called me basically the same minute I reported the issue! Had an engineer named Stephen who was very friendly and very helpful, explained what h... See more
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Company details
Written by the company
Help me Fix is a comprehensive repair diagnostic and triage solution that uses advanced AI and video technology. Designed to improve service quality, reduce costs and enhance maintenance management, it’s ideal for a range of industries looking to optimise repair workflows and improve operational efficiency. From AI Diagnostics to Video Triage, Help me Fix provides a complete solution for repair diagnostics and soft-fix using our stack of AI, Apps and Network Engineers. Help me Fix can improve service to your tenants, save you time and cut back on maintenance costs. The whole service is built around improving tenant experience, which in turn improves tenancy-length, payment of rent on time and reduces the headaches of the day-to-day management of your properties.
Contact info
Suite 110, 186 St. Albans Road, WD24 4AS, Watford, United Kingdom
- +443303309523
- info@helpmefix.io
- helpmefix.io
3.8
Great
87 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Very efficient
Very efficient. Reported the fault on a Saturday and was speaking to someone with 10 minutes.
December 14, 2024
Unprompted review
Reply from Help me Fix
Thank you for your kind feedback, Graham! We’re so glad to hear you had a smooth experience with Help me Fix.
Reply from Help me Fix
We’re thrilled to hear you had such a positive experience with Help me Fix! Our engineers strive to be as helpful and responsive as possible, and it’s fantastic to know we met your expectations. Thank you for taking the time to share your feedback!
I have still not gotten serviced for…
I have still not gotten serviced for the reason I called. I’m still without hot water and heat when it’s winter, so I’m inconvenienced and not pleased with how an ‘urgent’ request is not as important to you guys.
November 30, 2024
Unprompted review
Reply from Help me Fix
Hi Dorcas, we are the video triage solution, not the repair technician who attended or the person that instructed them. If you were happy with your experience with the software and the remote engineer we would be grateful if you could adjust the review. Thanks. Ettan, Help me Fix
So fantastic
So fantastic! The advice given and manner in which it was given stooped my anxiety about a flood and meant I could go to work and not be stressed. Simon could not have been more helpful. Thank you!
November 30, 2024
Unprompted review
Reply from Help me Fix
Thank you for your kind words about Help me Fix, Zoe! We're so glad we could ease your worries about the flood and provide you with peace of mind. It's great to hear that Simon was able to assist you so well - it’s what we aim for!
Quick and efficient, very kind
The boiler broke down in the coldest moment possible. We had no heating and no hot water. The engineer on the video call was very kind, understanding and professional. He helped trying to find a solution and when that required to send another engineer to manually fix the boiler, he prioritised the call. Problem was solved the same night. Thanks for your prompt action.
November 22, 2024
Unprompted review
Reply from Help me Fix
Thank you for taking the time to share your story, Giorgia! We’re so happy to hear that Help me Fix could provide quick and caring support during such a difficult time. It’s our priority to ensure problems like yours are addressed promptly. Stay warm and take care!
The engineer was extremely helpful and…
The engineer was extremely helpful and able to help diagnose the problem which will hopefully expedite it being fixed.
November 23, 2024
Unprompted review
Reply from Help me Fix
Thank you for sharing your experience, Elizabeth! We’re so glad Help me Fix could connect you with a helpful engineer who got straight to diagnosing the issue. We hope everything is resolved swiftly and appreciate your feedback.
Amazing
Amazing. Was nice to have someone there to show you what to do when it was out of hours and you're in a panic.
I recommend this service to everyone.
November 21, 2024
Unprompted review
Reply from Help me Fix
Thank you for your kind words, Elektra! We’re thrilled to hear that Help me Fix was there for you when you needed it most. It’s great to know we could provide the guidance you needed during such a stressful time. We truly appreciate your recommendation!
Reply from Help me Fix
It's great to hear we could connect with you right away. At Help me Fix, we're focused on giving you the support you need, just when you need it.
Absolutely brilliant
Absolutely brilliant - quick and helpful when we were in a fix
November 9, 2024
Unprompted review
Reply from Help me Fix
Glad we could jump in quickly and lend a hand when you needed it most. Help me Fix is here to make those tricky moments easier.
Very helpful
The engineer provided very helpful step by step instructions on what to do.
November 9, 2024
Unprompted review
Reply from Help me Fix
We're so pleased our engineer could provide clear, step-by-step guidance to get things sorted. Thanks for trusting Help me Fix to assist you!
Experienced specialist - clear and patient
Experienced specialist who was very patient and clear at explaining the problem and solution.
November 5, 2024
Unprompted review
Reply from Help me Fix
Thanks for the kind words, Zach! We're pleased to hear that the Help me Fix engineer was able to clearly walk you through the issue during the video triage call.
Reply from Help me Fix
Thank you for sharing your experience, Mofreh! It’s great to know that Help me Fix could support you through the video triage.
The fix was v quick
The fix was v quick. The service engineer was knowledgeable of the issue and helped solved to fix it quickly through online call.
October 30, 2024
Unprompted review
Reply from Help me Fix
Thanks for sharing your experience! We’re glad the Help me Fix engineer could diagnose and guide you quickly through the solution over the video call.
Friendly and helpful considering it was…
Friendly and helpful considering it was 6:30 am. I was not expecting a video call as it was the first time using the service but very useful tool
October 31, 2024
Unprompted review
Reply from Help me Fix
We appreciate your feedback! It’s great to hear that Help me Fix could assist you at 6:30 am and that the video call came in handy. We’re here whenever you need us.
Prompt service and I was provided easy…
Prompt service and I was provided easy to follow template to resolve the issue
October 26, 2024
Unprompted review
Reply from Help me Fix
Thank you for your kind words, Grace! We're pleased to know Help me Fix provided you with the prompt service and clear guidance you needed to resolve the issue smoothly.
Quick and easy
Quick, easy and concise. Easy questions to answer and instructions to follow.
October 23, 2024
Unprompted review
Reply from Help me Fix
Thank you for the fantastic review, Daniel! We’re so pleased to hear that Help me Fix made the process quick and easy for you.
Great and fast experience.
The engineer was fantastic. He talked me through fixing our boiler in a clear manner, making sure everything was done safely. Now it works, whole process took about 15 mins. Helpful and educational. Thanks!
October 21, 2024
Unprompted review
Reply from Help me Fix
Thank you for the fantastic review, Glenn! We're thrilled to hear that your experience with Help me Fix was both helpful and educational. Our goal is always to ensure repairs are done safely and efficiently.
The gentleman was great on the phone
The gentleman was great on the phone, he asked detailed questions about the problem then arranged an engineer for the next day. I think it is a good idea to provide as detailed information as possible so that they can better prepare for it.
October 20, 2024
Unprompted review
Reply from Help me Fix
Thank you so much for your feedback, Balázs! We're glad to hear you had a positive experience with the Help me Fix service.
Robert was most helpful and patient…
Robert was most helpful and patient especially as I managed to disconnect the call twice.
He talked me through how to disconnect the lights but leave power to my TVs etc and messaged me later to check all was ok
October 14, 2024
Unprompted review
Reply from Help me Fix
Thank you for your kind feedback, Kim! We’re pleased to hear that Robert was able to assist you with patience and care. At Help me Fix, we aim to provide clear and helpful guidance in every interaction. We’re always here to help if you need anything further.
The VDO called for investigation was…
The VDO called for investigation was great and saves our time for travel and was very fast response.
October 11, 2024
Unprompted review
Reply from Help me Fix
Thanks for the great feedback, Janejira! We’re glad the Help me Fix video investigation saved you time and provided a fast response. We're always ready to assist!
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