The boiler broke down in the coldest moment possible. We had no heating and no hot water. The engineer on the video call was very kind, understanding and professional. He helped trying to find a solut... See more
Company replied
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See what reviewers are saying
The engineer was fantastic. He talked me through fixing our boiler in a clear manner, making sure everything was done safely. Now it works, whole process took about 15 mins. Helpful and educational. T... See more
Company replied
Our stay at a holiday flat in Norwich was ruined when we found that the gas boiler had failed and there was no heating or hot water. After two days we were connected to Help me Fix. We couln't hear th... See more
Company replied
Extremely fast service, it was 8pm on a Sunday and they called me basically the same minute I reported the issue! Had an engineer named Stephen who was very friendly and very helpful, explained what h... See more
Company replied
Company details
Written by the company
Help me Fix is a comprehensive repair diagnostic and triage solution that uses advanced AI and video technology. Designed to improve service quality, reduce costs and enhance maintenance management, it’s ideal for a range of industries looking to optimise repair workflows and improve operational efficiency. From AI Diagnostics to Video Triage, Help me Fix provides a complete solution for repair diagnostics and soft-fix using our stack of AI, Apps and Network Engineers. Help me Fix can improve service to your tenants, save you time and cut back on maintenance costs. The whole service is built around improving tenant experience, which in turn improves tenancy-length, payment of rent on time and reduces the headaches of the day-to-day management of your properties.
Contact info
Suite 110, 186 St. Albans Road, WD24 4AS, Watford, United Kingdom
- +443303309523
- info@helpmefix.io
- helpmefix.io
3.8
Great
87 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Great service Really easy to use
Really easy to use - engineer was helpful, friendly and knowledgeable
August 22, 2024
Unprompted review
Reply from Help me Fix
Thank you for your review, Julie! We're pleased to hear that you found Help me Fix easy to use and that the engineer provided you with the support you needed. We appreciate your feedback!
Problem not yet fixed
August 21, 2024
Unprompted review
Reply from Help me Fix
Hi Ronald, we are the video triage solution, not the repair technician who attended or the person that instructed them. If you were happy with your experience with the software and the remote engineer we would be grateful if you could adjust the review. Thanks. Ettan, Help me Fix
Good knowledge
Good knowledge. Quick advice. Told me everything I needed to know
August 18, 2024
Unprompted review
Reply from Help me Fix
Thank you very much for your feedback, Liam! We're glad to hear that the Help me Fix engineer was able to provide you with quick and informative advice.
I got a response quickly and they…
I got a response quickly and they advised me how to fix my issue with my cistern
August 13, 2024
Unprompted review
Reply from Help me Fix
Thank you for your 5 star rating, Ross! We're glad that the Help me Fix engineer was able to provide a quick and effective solution to your cistern issue.
Reply from Help me Fix
Thank you for your review, Jimmy! We're glad you found Help me Fix helpful. Your feedback means a lot to us.
Was on a call almost immediately and…
Was on a call almost immediately and helped solved the issue quickly by advising I need a new boiler.
August 9, 2024
Unprompted review
Reply from Help me Fix
Thank you for your review, Syed! We're pleased to hear that you were quickly connected and received the advice you needed about your boiler.
Quick and fixed issue straight off
August 9, 2024
Unprompted review
Reply from Help me Fix
Thank you for your review, Nazli! We're glad that Help me Fix was able to quickly address and resolve your issue.
If this idea is to resolve the Tenents…
If this idea is to resolve the Tenents original problem, that is still not yet resolved in my case, no one turned to the property to check the issue. If the remote engineer is suggesting to send someone to visit the property urgently, that’s should happen in another 1 day. I not able to use bathtub and kitchen sink for the last 3 days. It’s really frustrating still no one came to check the problem.
August 7, 2024
Unprompted review
Reply from Help me Fix
Hi Vinod Kumar, we are the video triage solution, not the repair technician who attended or the person that instructed them. If you were happy with your experience with the software and the remote engineer we would be grateful if you could adjust the review. Thanks. Ettan, Help me Fix
So fast - really cool service
So fast, and great service. Face to face with an expert within minutes
So easy!! Thank you
August 3, 2024
Unprompted review
Reply from Help me Fix
Thank you for your fantastic review, Emma! We're glad you found Help me Fix so quick and easy to use.
Easy service / process to follow and…
Easy service / process to follow and helpful friendly engineer
July 26, 2024
Unprompted review
Reply from Help me Fix
Thank you for your 5-star review, Samuel! We're happy to hear that our Help me Fix service was straightforward and our engineer was both friendly and helpful.
Great support for the online engineer…
Great support for the online engineer and assist with instructions.
July 25, 2024
Unprompted review
Reply from Help me Fix
Thank you for your 5 star review, Lambros! It's great to hear that Help me Fix provided excellent support and clear instructions from our online engineer.
Very friendly engineer
Very friendly engineer, he remembered my previous call and was very helpful.
July 23, 2024
Unprompted review
Reply from Help me Fix
Thank you so much for your 5 star review, Fern! We're so pleased to hear that the Help me Fix engineer provided friendly and helpful service. Your feedback means the world to us!
Were friendly and helpfull.
July 22, 2024
Unprompted review
Reply from Help me Fix
Thank you for your 5-star review, Olga! We're happy to hear that you found our team at Help me Fix friendly and helpful.
Great service
Promptly responded to my call. Easy to talk to. Resolved in 10min.
July 21, 2024
Unprompted review
Reply from Help me Fix
Thank you for your kind feedback, Dominic! We're glad to hear that Help me Fix was able to resolve your issue quickly. Your feedback is very much appreciated!
The video call system is great but this…
The video call system is great but this is way too many steps to report something that is broken or does not work anymore in the property. I received 6 or 7 emails in 1 minute just after reporting the issue!
July 21, 2024
Unprompted review
Reply from Help me Fix
Thank you for your feedback, Lorene! We're pleased to hear that you found the Help me Fix effective. We apologise for the multiple emails and will be reviewing our communication process to improve it. Some of the emails may be from our integration partners. Your feedback is valuable to us!
Good communication from Ettan / Fix Flo
Good communication from Ettan, who provided an immediate solution to the hot water issue on a manner that was easy to understand through Fix Flo video call.
July 18, 2024
Unprompted review
Reply from Help me Fix
Dear Franklin, Thank you so much for your 5-star rating and your kind words about our service! We're thrilled to hear that Ettan was able to provide an immediate and easy-to-understand solution to your hot water issue.
Just to clarify, we are Help me Fix, and we proudly integrate with Fixflo to enhance our service delivery.
Mick was great
Mick was quick to respond and knew exactly what the issue was in three minutes. Great attitude too. Thanks!
July 11, 2024
Unprompted review
Reply from Help me Fix
Thank you for your 5 star review, Lee! We're glad to know that the Help me Fix engineer responded so quickly and identified the problem so efficiently. We're glad you appreciated his great attitude as well. Thank you for your feedback!
Helpful and Efficient!
Simon was really helpful and efficient and a really great communicator, helping me locate the issue and a way to resolve it within 15 minutes. He also messaged me to assure me that someone would be in contact in the morning to further resolve the issue for good
July 10, 2024
Unprompted review
Reply from Help me Fix
Thank you for your 5 star review, Hannah! We're pleased to hear that Simon was helpful and efficient in resolving the issue. It's great to know that he communicated effectively and provided follow-up support.
It was a successful video
It was a successful video. Easy to follow directions from your colleague. Solved issue quickly. Saved lots of time waiting in for electrician.
July 8, 2024
Unprompted review
Reply from Help me Fix
Thank you for your 5 star review, Sue! We're glad to hear that the video call was successful and that our engineer's instructions were easy to follow. It's great to know that we were able to help you resolve the issue quickly and save you valuable time.
Reply from Help me Fix
Thank you for your 5 star review, Komaleshwari! We're excited to hear that you had a great experience with Help me Fix. We appreciate your feedback.
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