The boiler broke down in the coldest moment possible. We had no heating and no hot water. The engineer on the video call was very kind, understanding and professional. He helped trying to find a solut... See more
Company replied
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See what reviewers are saying
The engineer was fantastic. He talked me through fixing our boiler in a clear manner, making sure everything was done safely. Now it works, whole process took about 15 mins. Helpful and educational. T... See more
Company replied
Our stay at a holiday flat in Norwich was ruined when we found that the gas boiler had failed and there was no heating or hot water. After two days we were connected to Help me Fix. We couln't hear th... See more
Company replied
Extremely fast service, it was 8pm on a Sunday and they called me basically the same minute I reported the issue! Had an engineer named Stephen who was very friendly and very helpful, explained what h... See more
Company replied
Company details
Written by the company
Help me Fix is a comprehensive repair diagnostic and triage solution that uses advanced AI and video technology. Designed to improve service quality, reduce costs and enhance maintenance management, it’s ideal for a range of industries looking to optimise repair workflows and improve operational efficiency. From AI Diagnostics to Video Triage, Help me Fix provides a complete solution for repair diagnostics and soft-fix using our stack of AI, Apps and Network Engineers. Help me Fix can improve service to your tenants, save you time and cut back on maintenance costs. The whole service is built around improving tenant experience, which in turn improves tenancy-length, payment of rent on time and reduces the headaches of the day-to-day management of your properties.
Contact info
Suite 110, 186 St. Albans Road, WD24 4AS, Watford, United Kingdom
- +443303309523
- info@helpmefix.io
- helpmefix.io
3.8
Great
87 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick fix for my issue
Quick fix for my issue, everything back up and running in less than a 5 minute call!
July 2, 2024
Unprompted review
Reply from Help me Fix
Thank you for your 5 star review, Bachir! We're glad to hear that we were able to resolve your issue so quickly.
He was very helpful.
June 28, 2024
Unprompted review
Reply from Help me Fix
Thank you for your 4 star rating, Andrew! We're happy to hear that you found our service helpful. Your feedback is important to us and we appreciate you taking the time to share your experience with us.
If you have any suggestions on how we can improve and earn that fifth star, please let us know. We're always here to help and improve our service.
Simon was brilliant
Simon was brilliant, told me exactly what to do and what to show him in order to diagnose the problem remotely. Fantastic that he was available at 10.30pm!
June 27, 2024
Unprompted review
Reply from Help me Fix
Thank you for your 5 star review! We're pleased to hear that Simon was able to help you effectively, even at 10.30pm. Our aim is to provide timely and accurate support and it's great to know that Simon's guidance and availability met your needs.
Fast, professional, caring
It was a great experience because the reply was fast, the support was professional, and the engineer cared to make sure I did everything that was possible to do in the situation.
June 26, 2024
Unprompted review
Reply from Help me Fix
Thank you for your fantastic review, Gabriele! We're pleased to hear that you had a great experience with Help me Fix. Our team is dedicated to providing the best possible support and it's great to know that our engineer made sure everything was handled effectively.
Reply from Help me Fix
Thank you for your 5 star review! We're delighted to hear about your positive experience with Help me Fix. Your satisfaction is our priority!
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