The boiler broke down in the coldest moment possible. We had no heating and no hot water. The engineer on the video call was very kind, understanding and professional. He helped trying to find a solut... See more
Company replied
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See what reviewers are saying
The engineer was fantastic. He talked me through fixing our boiler in a clear manner, making sure everything was done safely. Now it works, whole process took about 15 mins. Helpful and educational. T... See more
Company replied
Our stay at a holiday flat in Norwich was ruined when we found that the gas boiler had failed and there was no heating or hot water. After two days we were connected to Help me Fix. We couln't hear th... See more
Company replied
Extremely fast service, it was 8pm on a Sunday and they called me basically the same minute I reported the issue! Had an engineer named Stephen who was very friendly and very helpful, explained what h... See more
Company replied
Company details
Written by the company
Help me Fix is a comprehensive repair diagnostic and triage solution that uses advanced AI and video technology. Designed to improve service quality, reduce costs and enhance maintenance management, it’s ideal for a range of industries looking to optimise repair workflows and improve operational efficiency. From AI Diagnostics to Video Triage, Help me Fix provides a complete solution for repair diagnostics and soft-fix using our stack of AI, Apps and Network Engineers. Help me Fix can improve service to your tenants, save you time and cut back on maintenance costs. The whole service is built around improving tenant experience, which in turn improves tenancy-length, payment of rent on time and reduces the headaches of the day-to-day management of your properties.
Contact info
Suite 110, 186 St. Albans Road, WD24 4AS, Watford, United Kingdom
- +443303309523
- info@helpmefix.io
- helpmefix.io
3.8
Great
87 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience
Great service, very quick, helpful and couldn’t be more convenient!
October 11, 2024
Unprompted review
Reply from Help me Fix
Thank you for sharing your experience, Megan! We're so pleased that Help me Fix was quick, helpful, and convenient for you. We’re here whenever you need us!
Very helpful
October 9, 2024
Unprompted review
Reply from Help me Fix
Thank you for rating us! We are pleased to hear that you found Help me Fix helpful.
Reply from Help me Fix
Thanks for sharing your experience, James. It's great to hear that the Help me Fix engineer was helpful.
Very helpful told me what to do with…
Very helpful told me what to do with great guidence to get the issue resolved
October 4, 2024
Unprompted review
Reply from Help me Fix
Thank you so much for your feedback, Darrcy! At Help me Fix, we always aim to provide clear, step-by-step solutions to make repairs as smooth as possible.
Excellent support
September 30, 2024
Unprompted review
Reply from Help me Fix
Thank you for your 5-star rating, Manoj!
The problem was quickly investigated…
The problem was quickly investigated and defined.
September 25, 2024
Unprompted review
Reply from Help me Fix
Thank you for your review, Gregory! We're always here to provide efficient solutions whenever you need us!
Super quick, professional response
Super quick response and thorough evaluation of the issue. Thank you
September 22, 2024
Unprompted review
Reply from Help me Fix
We appreciate your kind words, Emma! Help me Fix is committed to providing fast responses and thorough assessments to keep things running smoothly for you.
Very efficient
Very efficient, the engineers are very helpful and will quickly understand your problem and provide the correct solutions
September 22, 2024
Unprompted review
Reply from Help me Fix
Thank you for sharing, Sam! It’s great to hear our engineers provided efficient support and solutions. Help me Fix is always here to assist with quick and accurate help.
Reply from Help me Fix
Thanks for sharing your experience, Ebenezer. It's great to hear that the Help me Fix engineer was helpful.
I reported the problem to fixflow and…
I reported the problem to fixflow and they sent a link to connect to an engineer quickly. The engineer was very helpful with the video link and by showing him the leak he was able to identify the problem and order parts which are being fitted today I believe
September 17, 2024
Unprompted review
Reply from Help me Fix
Thank you so much for your 5-star review, Venesha! We're delighted to hear that your experience with Help me Fix was seamless. We're glad we could assist in resolving your problem efficiently, and we appreciate your feedback!
Paul was so helpful
Paul was so helpful, reassuring and patient, it was very appreciated
September 17, 2024
Unprompted review
Reply from Help me Fix
Thank you for your kind feedback, Julia! At Help me Fix, we always aim to make things easier for you and we're here whenever you need us again.
The platform is easy to use and the…
The platform is easy to use and the engineer was brilliant.
September 16, 2024
Unprompted review
Reply from Help me Fix
We appreciate your feedback, Ioana Maria! It's great to know that you found the platform easy to use and that our engineer met your expectations. Help me Fix is designed to make things as smooth as possible for you.
Lovely man and tried to help em fix it…
Lovely man and tried to help em fix it myself first but the filter was jammed so he quickly got me the help needed and a visit organised
September 15, 2024
Unprompted review
Reply from Help me Fix
Thank you for your kind words, Shanice! We're glad to hear that our engineer was able to help you effectively. At Help me Fix, we always try to guide you through a self-fix first to save you time and effort.
The engineer was friendly and very…
The engineer was friendly and very helpful. Identified the issue quickly and gave an easy fix.
September 12, 2024
Unprompted review
Reply from Help me Fix
Thanks for your feedback, Chloe! Quick identification and providing an easy fix are what we aim for at Help me Fix. We're happy we could make the process smooth for you!
Good experience, helpful to find out problem.
Great experience, it was helpful for me to find problem and solution.
September 10, 2024
Unprompted review
Reply from Help me Fix
Thank you so much for your kind review, Bijju! We're delighted to hear that Help me Fix engineer was able to assist you in finding the problem and solution quickly. We always strive to provide the best possible service, so if there's anything we can do to improve your experience further or enhance our service, please let us know. Your feedback is invaluable to us, and we'd love to work towards earning that 5-star rating from you!
He was very good with the video call
He was very good with the video call. He was able to see the problem with the toilet. And very helpful.
September 9, 2024
Unprompted review
Reply from Help me Fix
Thank you so much for your feedback, Kwame! We're glad to hear that you found the video call helpful and that we were able to assist with the toilet issue. At Help me Fix, we're always striving to improve our service. We'd love to know what we can do to earn that fifth star from you!
Thank you so much
September 1, 2024
Unprompted review
Reply from Help me Fix
You're very welcome, Cherry! We're so glad we could assist you.
Video chat was easy to use just the…
Video chat was easy to use just the change in camera from front to back wasn't always the quickest.
The engineer understood the problem and realised it was an emergency and ensured that my issue was sent promptly to the people concerned.
August 31, 2024
Unprompted review
Reply from Help me Fix
Thank you for your feedback, Kerry! We're glad to hear that you found the Help me Fix video chat easy to use and that our engineer was able to quickly understand and escalate your issue.
Reply from Help me Fix
Thank you for the 5-star review! We're thrilled to hear that you found Help me Fix easy to use and that our quick responses met your expectations.
We still have not had our toilet fixed…
We still have not had our toilet fixed and no communication from anyone after the initial video call
August 17, 2024
Unprompted review
Reply from Help me Fix
Hi Val, we are the video triage solution, not the repair technician who attended or the person that instructed them. If you were happy with your experience with the software and the remote engineer we would be grateful if you could adjust the review. Thanks. Ettan, Help me Fix
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