I was ‘chasing’ a certificate for my log burner. The chimney sweep gave me a link to HETAS. The help and advice I received was above and beyond what I expected. It transpired my burner was regi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wow. HETAS proves that regulatory orgs can work. I had reason to raise an issue regarding an install and HETAS complaints unit went above and beyond in assisting/reassuring me. I would like to say... See more
Company replied
I have recently dealt with a lovely lady called Julia who helped me with my new application, which was quite daunting due to the amount of new paperwork I had to submit. She was very patient and her r... See more
Company replied
We had a complicated submission and so needed to talk on the phone and exchange numerous emails with Billie and her team over the period of one month numerous times. Billie, and the rest of her team w... See more
Company replied
Company details
- Certification Agency
- Association or Organization
- Chimney Service
- Boiler and Heating Service
- Non-Profit Organization
Written by the company
HETAS is the national organisation working for consumer safety and the wider public interest in safe, efficient and environmentally responsible use of biomass and other solid fuels. Our purpose is 'Working together for a cleaner, safer, and more sustainable environment'. Through our website you can search for approved and registered installers, chimney sweeps, retailers, servicing technicians and products ranging from stoves through to biomass boilers. HETAS operates it’s competent person scheme under authorisation from The Ministry of Housing, Communities and Local Government (MHCLG) and overseen by The United Kingdom Accreditation Services (UKAS) under the certification standard BSENISO 17065:2012. HETAS is part of Cleaner Safer Group.
Contact info
Severn House, Unit 5 Newtown Trading Estate, Green Lane, GL20 8HD, Tewkesbury, United Kingdom
- 01684 278170
- hello@hetas.co.uk
- hetas.co.uk
4.8
Excellent
752 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Responded to my query quickly
Responded to my query quickly. Very helpful resolving my issue.
January 2, 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Jen. We're pleased that our team responded to your query quickly. Please do get in touch again if you have any further questions, we'll be happy to help.
Jay was very helpful and responded…
Jay was very helpful and responded quickly.
January 3, 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS. It's great to hear that Jay was very helpful while assisting with your query. Please do get in touch again if you have any further questions, we'll be happy to help.
I cannot praise HETAS enough
I cannot praise HETAS enough. The team, specifically Tracy helped us very quickly with a bad log burner installation on the property we were buying.
The invaluable advise they gave us helped to resolve this issue and we have now rectified the installation problem.
Thank you all so much again.
December 2, 2024
Unprompted review
Reply from HETAS
Thank you for the praise, Faye! We're so pleased to hear that Tracy's advice helped to resolve your issue. Please do get in touch again if there is anything further we can help you with.
Query resolved within ten minutes
Emailed via the contact form with an enquiry about ordering a replacement certificate - Jay replied within a couple of minutes and five minutes after my initial message was sent my query was resolved. Ten minutes later the replacement certificate arrived. Faultless service!
January 2, 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Hannah. We're really pleased to hear you received faultless service from Jay! Please don't hesitate to get in touch again if we can assist you any further, Jay and the team will be happy to help.
Excellent customer service from Jay!
December 12, 2024
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Mac. We're pleased to hear you received excellent customer service from Jay. Please do get in touch again if we can assist you further, we'll be happy to help.
Izzie was a great help in my query regarding my inspection results.. and confirmed my registration reinstatement from a previous error on my inspection.
A sympathetic response was very welcome from Izzie on the inspections team.. made a stressful month a little easier to digest.
December 18, 2024
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Dave. It's positive to hear that Izzie was a great help to you and made your month a little less stressful. Please don't hesitate to get in touch again if there's anything further we can help you with. Izzie and the team will be happy to help.
Jay promptly response to my inquiry
Jay promptly response to my inquiry. Via email. He gave clear instructions and unbiased advice.
December 16, 2024
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Billie. We're so pleased to hear that Jay responded to you quickly and gave clear instructions. Please do get in touch again if we can assist you further, we'll be happy to help!
Jay was very helpful and sent the…
Jay was very helpful and sent the certificates through straight away .Thank you
December 16, 2024
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS. It's great to hear Jay was very helpful in assisting you. Please do get in touch again if you have any further queries, we'll be happy to help!
Prompt efficient and personable…
Prompt efficient and personable excellent!
December 16, 2024
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Brian. We're pleased to hear our team were prompt while assisting you. Please do get back in touch again if we can help you out any further!
Julia was very helpful.
December 12, 2024
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Ryan. It's great to hear that Julia was very helpful to you. Please do get in touch again if we can assist you further, we'll be happy to help.
Great customer service
Abbey was professional, polite and couldn't have been more helpful. Everything she said she would look into for me was resolved straight away. I wish every customer experience was like this, genuinely couldn't have asked for a better service from a company representative.
December 11, 2024
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Heather. We're pleased to hear that Abbie resolved all of your queries. We're lucky to have her on our team! Please do get in touch again if we can assist you further, we'll be happy to help.
I gave my Fon number to you
I gave my Fon number to you
It has only 5 diges you could at least Try. Would have been nice!
December 11, 2024
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS. If you do require any further assistance please contact us by emailing hello@hetas.co.uk.
Julia from Hetas was incredibly helpful…
Julia from Hetas was incredibly helpful and provided excellent assistance. Many thanks for your support!
December 10, 2024
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Marcin. It's great to hear that Julia provided excellent assistance to you. Please do get in touch again if we can assist you further, we'll be happy to help.
Spoke with Jay
Spoke with Jay, really helpful and gave good advise on a very specific re-install question and got it all recorded in an email to refer to after.
Thank you Jay!
December 9, 2024
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Owen. We're pleased to hear that Jay was really helpful to you. Please do get in touch again if we can assist you further, we'll be happy to help!
Pauline Panter
Pauline Panter a excellent lady with a human touch thank you fir your help and advice HETAS wouldn't want to lose you x
Thanks once again Have a wonderful Christmas and a prosperous New year x
December 4, 2024
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Andy. We're pleased to hear Pauline helped you out. She's an asset to our team and we definitely don't want to lose her! If you have any further queries please do get back in touch with us, Pauline and the team will be happy to help.
Top Company!
I hadn’t received my certificate from HETAS. I emailed them on 2/12/24 and the certificate arrived on the 3/12/24. Very pleased with the response I received from them. I would give them 5*. Fantastic service.
December 3, 2024
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Julie. We're pleased to hear you received fantastic service from our team. Please do get in touch again if we can help you out any further.
Great Support from the Registrations Team
I had to contact registration support today, and my experience was very good! A special shoutout to Billie and Pauline for resolving the issue so quickly. Much appreciated and incredibly helpful support. I am happy to leave them a 5-star review.
December 4, 2024
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Alan. We're pleased to hear that you had a very good experience with Billie and Pauline, we've passed your 5-star feedback on to them directly. Please don't hesitate to get in touch again if we can assist you further, we'll be happy to help.
Quick and efficient
Quick and efficient. Very polite and pleasant person
November 29, 2024
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Sy;via. We're pleased to hear that our team were quick and efficient whilst helping you out. Please do get in touch again if we can assist you further, we'll be happy to help.
Query over warranty
I emailed hetas, they replied pretty much straight away and sorted my query out
100%efficient
November 25, 2024
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Jackie. We're pleased to hear that our team resolved your query efficiently. Please do get in touch again if we can assist you further, we'll be happy to help.
Julia was extremely helpful in…
Julia was extremely helpful in assisting us. Thank you
November 25, 2024
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS. We're pleased to hear that Julua was extremely helpful whilst assisting you. Please do get in touch again if you have any further questions, we'll be happy to help.
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