I was ‘chasing’ a certificate for my log burner. The chimney sweep gave me a link to HETAS. The help and advice I received was above and beyond what I expected. It transpired my burner was regi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wow. HETAS proves that regulatory orgs can work. I had reason to raise an issue regarding an install and HETAS complaints unit went above and beyond in assisting/reassuring me. I would like to say... See more
Company replied
I have recently dealt with a lovely lady called Julia who helped me with my new application, which was quite daunting due to the amount of new paperwork I had to submit. She was very patient and her r... See more
Company replied
We had a complicated submission and so needed to talk on the phone and exchange numerous emails with Billie and her team over the period of one month numerous times. Billie, and the rest of her team w... See more
Company replied
Company details
- Certification Agency
- Association or Organization
- Chimney Service
- Boiler and Heating Service
- Non-Profit Organization
Written by the company
HETAS is the national organisation working for consumer safety and the wider public interest in safe, efficient and environmentally responsible use of biomass and other solid fuels. Our purpose is 'Working together for a cleaner, safer, and more sustainable environment'. Through our website you can search for approved and registered installers, chimney sweeps, retailers, servicing technicians and products ranging from stoves through to biomass boilers. HETAS operates it’s competent person scheme under authorisation from The Ministry of Housing, Communities and Local Government (MHCLG) and overseen by The United Kingdom Accreditation Services (UKAS) under the certification standard BSENISO 17065:2012. HETAS is part of Cleaner Safer Group.
Contact info
Severn House, Unit 5 Newtown Trading Estate, Green Lane, GL20 8HD, Tewkesbury, United Kingdom
- 01684 278170
- hello@hetas.co.uk
- hetas.co.uk
4.8
Excellent
752 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Julia made the process easy to perform
Julia made the process easy to perform. And everything was done well and thorough.
March 11, 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Colin. We're pleased to hear that Julia made the process easy for you. Please do get in touch again if we can assist you further, we'll be happy to help.
Huge thanks to Julia and the team for…
Huge thanks to Julia and the team for making the whole process simple and easy
Many thanks
Ian Puddick
Leakbusters Limited T/as London Boiler Company
March 11, 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Ian. We're pleased to hear that Julia and the team made the registration process easy for you. Please do get in touch again if we can assist you any further, we'll be happy to help.
I must thank the whole HETAS team for…
I must thank the whole HETAS team for their help and patience. Especially Julia who was very helpful with registration and Billie who helped me in the final stage. I did not wait long for answers to any of my emails. I highly recommend
March 3, 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS. It's great to hear that Julia, Billie and our team were very helpful whilst assisting with the registration process. Please do get in touch again if you have any further questions, we'll be happy to help.
Compliments all round
I must compliment the HETAS staff for their efficiency, patience and prompt service during a recent dispute with an installer. They were clear about what they could or could not do, but firm with the company about meeting their obligations. It was resolved eventually after an inspector came and viewed the issue, writing a clear and honest account. Thank you to all HETAS staff.
March 10, 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Neil. It's great to hear that our team were efficient, prompt and clear whilst supporting you with your issue. We've passed your feedback onto the team directly. Please don't hesitate to get in touch again if we can help you out any further.
Really helpful
Breeze was amazing, so kind and helpful. A real credit to your organisation.
March 7, 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Linda. We're pleased to hear that Breeze was helpful while assisting you. Please do get in touch again if we can help you out any further, the team will be happy to help.
Hetas Application Team
Had a number of calls with Julia who was most helpful and polite making the whole process extremely easy.
March 4, 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Mark. We're so pleased to hear that Julia was helpful and polite whilst assisting you. Please do get in touch again if we can help you out any further.
Very helpful staff and useful website…
Very helpful staff and useful website and service, much appreciated.
March 4, 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Simon. We're pleased to hear that our team were very helpful to you. Please do get in touch again if we can help you out any further.
Excellent service
March 4, 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Thomas. We're pleased to hear you received excellent service from our team. Please do get in touch again if we can help you out any further.
Abbie
I spoke with Abbie today who explained things to me and helped me sort out some mislayed records. Polite, professional and a pleasure to talk to.
March 3, 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Andrew. We're pleased to hear that Abbie was polite and professional whilst assisting you. Please do get in touch again if we can help you out any further.
Amazing support when changing my…
Amazing support when changing my company name . Swift service and great advice . Always recommend hetas
March 1, 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Neil. We're pleased to hear that our team provided you with swift service. Please do get in touch again if we can help you out any further.
Have spoken to Mrs L at Hetas meny…
Have spoken to Mrs L at Hetas meny times over year brilliant help me sort out issues and been very patient assist to the company.
February 21, 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Shaun. We're pleased to hear that our team has been brilliant and patient while assisting you with your enquiries. Please don't hesitate to get in touch again if we can help you out further.
Reply from HETAS
Thank you for taking the time to review HETAS. We're pleased to hear that our team were accommodating and friendly. Please do get in touch again if we can help you out any further!
All the HETAS team provide us with…
All the HETAS team provide us with invaluable support and advice which as a small business we appreciate. Abbie particularly has been a great help in responding to queries promptly.
February 12, 2025
Unprompted review
Reply from HETAS
Thank you for taking the time to review HETAS. We're pleased to hear that Abbie and our team have provided you with invaluable advice and have responded to your enquiries promptly. Please don't hesitate to get in touch again if you have any further questions, we'll be happy to help.
I cannot thank Breeze enough
I cannot thank Breeze enough for her incredible help in sorting an urgent issue with a compliance certificate I needed to sell my house. From the moment I reached out, she was professional, knowledgeable, and genuinely committed to help me
If you need someone who truly knows their stuff and delivers exceptional service, Breeze is the person to trust. Highly recommend! Thank you Breeze 👍
February 12, 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Mat. We're pleased to hear that Breeze helped resolve an urgent issue for you and delivered exceptional service. Please don't hesitate to get in touch again if you need any further assistance, Breeze and the team will be happy to help!
Reply from HETAS
Thank you for reviewing HETAS. We're pleased that our team provided you with swift responses to your questions. Please do get in touch again if we can assist you any further, we'll be happy to help.
I called Hetas as I had an issue with a…
I called Hetas as I had an issue with a compliance certificate that was issued with the incorrect door number on, the certificate was issued on a log burner that was installed in my home prior to me owning it. I was now trying to sell the property and the solicitors were rejecting it. I called and spoke to Breeze, she was amazing, she was so helpful, for something that I thought was going to be a pain to sort out and take days/weeks, didn’t! She contacted the company that had installed the log burner and arranged for him to visit my house that same day to confirm the details. Breeze then issued the updated certificate the next day!
Thank you so much… I am so very grateful to her, she went above and beyond what I was expecting. Hetas if you are reading this Breeze deserves a pay rise! ☺️
February 6, 2025
Unprompted review
Reply from HETAS
Thank you for taking the time to review HETAS, Charlotte. We're pleased to hear that Breeze was helpful and able to solve your issue so quickly. We shall pass on your thanks to Breeze! Please do not hesitate to get in touch again if we can help you out any further, Breeze and the team will be happy to help.
I have a problem with my log burner and…
I have a problem with my log burner and couldn’t get hold of the company that had installed it. Hetas answered my query very quickly and have asked for the installer to contact me. Well done
February 6, 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS. We're pleased to hear that we were able to solve your query! Please do get in touch again if you have any further questions, the team will be happy to help.
Solved a query pleasant andhelpful
February 4, 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Christine. We're pleased to hear that we were able to solve your query and you found us pleasant and helpful! Please do get in touch again if you have any further questions, the team will be happy to help.
Special thanks to Julia and Billie
Special thanks to Julia and Billie. Both have been superb throughout the whole process and given me all the help and advice i asked and needed.
Excellent service and a big thank you to Billie and Julia.
best wishes
Alan D. Kimber
January 30, 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Alan. We're pleased to hear that Julia and Billie have provided you with excellent service throughout the registration process. Please do get in touch again if you have any further questions, the team will be happy to help.
Very helpful To be honest I’d never really heard of…
To be honest I’d never really heard of Hetas until I had my fire fitted. After being messed around for months by the fire shop and fitter I got in touch with them. I can honestly say Jay from Hetas customer support has been great. Supportive and understanding of the difficult situation the fire shop and especially the fitter had put me in. I’m glad to say it’s all sorted and would highly recommend you getting in contact if you have any issues with the fire and its fitting.
January 30, 2025
Unprompted review
Reply from HETAS
Thank you for taking the time to review HETAS, Sue. We're pleased to hear that Jay was supportive and understanding whilst assisting you with a difficult situation. Please do not hesitate to get in touch again if we can help you out any further, Jay and the team will be happy to help.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.