Hifisoundclub Reviews 

208
TrustScore 4 out of 5

4.1

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Rated 3 out of 5 stars

last year I visited Hifisoundclub.com, and my experience was a bit of a mixed bag. On the positive side, their customer service team was responsive and helpful. However, I couldn’t shake off the feeli... See more

Rated 5 out of 5 stars

It's been a while since I raised a concern for some technical issues. I was glad to get to experience a quick response from the live chat agent and issues had been resolved immediately. Thank you for... See more

Rated 5 out of 5 stars

I was helped by your colleague Mila. And found him to be extremely polite and helpful. He very quickly recognised my issue and rectified it immediately. I am more than happy with the service I receive... See more

Rated 5 out of 5 stars

After a long battle with the organization. A manager by the name of Alero has been in contact with me to resolve the issue at hand. Thanks a lot Alero for being the best on resolving my issue with the... See more

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4.1

Great

TrustScore 4 out of 5

208 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.1

All reviews

(208)

16 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Honesty

Mistake was picked up and refund was offered and really appreciate the honesty in rectifying the mistake.

February 12, 2025
Unprompted review
Rated 1 out of 5 stars

This is a scam please avoid

This is a scam please avoid ...Rated one star only to enable me to leave a review I ordered a pair of safety trainers advertised on Google news for £19.99 from I thought deals.com with an address in France It took me through to newfashionvip.com and I found they are linked to three other companies all based in Limassol Cyprus My order was not completed as the payment was unsuccessful and said try again I did so but came up with same message I checked my creditcard account and it showed two pending amounts for £16.78 one going to newfashion the other to hifisound I received three texts with links asking me to complete my payment and later received six emails saying welcome to their club Two other companies sent emails gomakeupbag.com and go4my hobby.com There was no mention anywhere of joining a club I only wanted the trainers and there was no mention of my order being fulfilled The next day my bank contacted me saying they had attempted to take a further £23 My card is closed to remove my details from their system Hopefully! They are attracting people to order a product under false means

March 25, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

I had great customer service from HiFiSound - a new turntable lid arrived very well packaged but damaged which was replaced with no quibbles, quickly and with reposting costs all covered.
Speedy, helpful and friendly communications from Barry who sorted the problem out for me.

March 4, 2025
Unprompted review
Rated 1 out of 5 stars

You need to get some kind of permission from the member to withdraw money from the card. I don't like it when people are taking money without any permission. Today, on 2025.03.25, your organization to

You need to get some kind of permission from the member to withdraw money from the card. I don't like it when people are taking money without any permission. Today, on 2025.03.25, your organization took $19 from my account. Can you refund the money?

March 25, 2025
Unprompted review
Rated 1 out of 5 stars

Scammed me through an online order I…

Scammed me through an online order I placed, they send me an e-mail claiming to come from GLS to pay for my shipping. Only for me to realise my order was received by another courier company and I just gave my CC details to them. AVOID and REPORT

March 13, 2025
Unprompted review

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