Hiplok Reviews 905

TrustScore 4 out of 5

4.1

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See what reviewers are saying

Rated 5 out of 5 stars

Quality product which will hopefully live up to its anti-grinder expectations. The dust cover / reminder is a bit gimmicky, and I still think an alarmed disc lock adds to the deterrent.

Rated 5 out of 5 stars

Unreal service, shipped lightning fast, and so in need here in Southern California. Being able to deploy to the frame & rear wheel alone is enough to deter any potential thief. Trust me, I have had... See more

Rated 4 out of 5 stars

This a great lock no doubt, however a bright Day-Glo covering would obviously make it more visible and cost pennies. I've wrapped mine in Electrical green and yellow earth tape! Also the package was a... See more

Rated 1 out of 5 stars

DXF lock is useless for practical use. It is so short that you can not include the rear wheel which is standard security advice. Additionally it is so small that you can't even lock the bike to cert... See more

Company details

  1. Bike Accessories Store

About Hiplok

Written by the company

At Hiplok, we build quality security and storage trusted by cyclists and sports enthusiasts around the world.

Our passion for innovation is matched by a desire to ensure our locks are as strong as possible for purpose.

We lead with cutting edge materials and work with independent security accreditation houses around the world to meet this commitment.

The result is unique, easy to use, quality products you can trust; whether on a training ride, commuting in the city, or storing your equipment.

VISIT OUR WEBSITE CONTACT US


Contact info

4.1

Great

TrustScore 4 out of 5

905 reviews

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No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Hiplok pouch.

I have been using Hiplok for a few months now and decided to purchase the pouch to store my d1000 in, primarily as a dust cover when I place it in my bag. I also received a substantial discount, which made the purchase even more worthwhile. I hope they consider creating a similar pouch for the DX1000 when it is released. I highly recommend this product and Hiplok.

March 22, 2024
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Reply from Hiplok

Thanks for leaving us a review, we're so glad to hear that you're happy with your D1000 Carry Pouch. We are currently looking into carrying solutions for the DX1000 as well!

Rated 5 out of 5 stars

Prompt service

Prompt service, great product!

March 18, 2024
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Reply from Hiplok

Thanks for leaving us a review, we're really happy to hear you were happy with our service and locks!

Rated 5 out of 5 stars

The D1000 is an impressive peace of…

The D1000 is an impressive peace of hardware. I feel now secure to leave our expensive ebikes in city centers, while we go to visit the city.
The only thing which annoys me, is the frequency of the Hiplok Newsletter, which is not ok by any means and therefore I unsubscribed.

March 20, 2024
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Reply from Hiplok

Thanks for leaving us a review, we're very glad to hear the D1000 is giving you the peace of mind you need! We're sorry for any frustration caused by the newsletter, we'll certainly take this feedback on board.

Rated 1 out of 5 stars

Never received item!

March 20, 2024
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Reply from Hiplok

Thanks for getting in touch about this; sorry to hear you haven't received your order. Our support team are getting in touch with you ASAP to resolve.

Rated 5 out of 5 stars

Great service

Great service , arrived on time

March 18, 2024
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Reply from Hiplok

Thanks for leaving us a review, we're very happy to hear you've been happy with our service and that your order arrived quickly!

Rated 5 out of 5 stars

Great

Great. Everything was quick and like on the picture.

March 18, 2024
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Reply from Hiplok

Thanks for leaving us a review, we're so glad to hear you're happy with your new products and hope the new lock can give you that much needed peace of mind!

Rated 5 out of 5 stars

Simple key replacement order

Simple key replacement order based on the key code. The package was here in the states in about a week.

March 18, 2024
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Reply from Hiplok

Thanks for leaving us a review, we're glad to hear you've been happy with our replacement key service and that your order arrived so quickly!

Rated 5 out of 5 stars

Combine zip lock:

Combine zip lock:
Great product, great price, great delivery

March 8, 2024
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Reply from Hiplok

Thanks for leaving us a review, we're so happy to hear you're happy with your new products and the delivery!

Rated 5 out of 5 stars

Prompt delivery of an excellent product…

Prompt delivery of an excellent product by a company that appears to understand the requirements of the customer. Excellent

March 11, 2024
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Reply from Hiplok

Thanks for leaving us a review, we're glad to hear you're happy with your order. Happy Cycling!

Rated 1 out of 5 stars

Products not shipped (2 weeks after…

Products not shipped (2 weeks after order date)

March 11, 2024
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Reply from Hiplok

Thanks for leaving us a review, we're sorry to hear you haven't received your order. Your order was shipped on 11/03/24 so it's very unusual this hasn't reached you.

After looking at the tracking info, no updates have been provided since the dispatch date indicating that this has likely been lost in transit.

We will send this tracking info across in a separate email for you and details on arranging either a replacement or refund.

Once again, we're very sorry about this issue and any inconvenience it's caused you.

Rated 3 out of 5 stars

Postage excessive

I had to arrange postage for a couple of keys to a friend in London who was coming down to Australia as the postage for those same keys to Australia was £25!

If you are going to sell internationally please do better. Also the tracking never got updated. Again pointless to offer it if you are not going to keep it updated.

March 4, 2024
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Reply from Hiplok

Thanks for leaving us a review, we're sorry for any disappointment caused by the delivery cost and tracking information.

Currently we use a flat rate delivery cost but this is certainly something we can look into changing going forward.

We'll also look into amended the delivery service, currently small items are sent on a service where an update is only provided by the courier once the parcel has been marked as delivered.

We'll be keeping both these points in mind when looking into future improvements.

Rated 5 out of 5 stars

Quick delivery and incredible quality.

Quick delivery and incredible quality.

March 7, 2024
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Reply from Hiplok

Thanks for leaving us a review, we're so glad to hear the delivery arrived quickly and that you're happy with your order!

Rated 5 out of 5 stars

Easy purchase using HipLok's website

Easy purchase using HipLok's website. Delivery was relatively quick, with no surprises.

March 6, 2024
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Reply from Hiplok

Thanks for leaving us a review, we're very glad to hear you were happy with the delivery and we do hope you're loving your new locks!

Rated 4 out of 5 stars

Carry Pouch for D1000

Prompt delivery, carry pouch for D1000 does the job, as the downside of such a secure lock is, it's fairly big. On balance though - one would rather still have the bike than have it stolen !

March 5, 2024
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Reply from Hiplok

Thanks for leaving us a review and providing your feedback, we're glad to hear your overall happy with your new D1000 and happy this is giving you the peace of mind you need!

Rated 5 out of 5 stars

I was looking for lock to protect my new gravel bike.

I was looking for a lock to secure my high value gravel bike and the HD1000 offered the best solution against a quick theft.

February 15, 2024
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Reply from Hiplok

Thanks for leaving us a review, we're really happy to hear you're liking your new D1000 and hope this is giving you that much needed peace of mind!

Rated 5 out of 5 stars

Fast delivery

Fast delivery, well made product.

January 18, 2024
Hiplok logo

Reply from Hiplok

Thanks for leaving us a review, we're happy to hear your order arrived quickly and that you're happy with your new lock!

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