I also order in 2/2020 and have tried several times to contact them and nothing. This really burns me up. I’ll never buy anything unless it’s local!
Hipsline
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See what reviewers are saying
We confirm your order of 2020-02-15 charged me $29.99 never got my purchase 😡Hello, We thank you for your message. As mentioned in our confirmation email, we put up to 48 hours to disp... See more
again i would rate this so called company negative stars but thats not an option! i ordered MONTHS ago and always got the run around, then on april 24th after i posted 3 other reviews i was told that... See more
order product, full charge when through my credit card..NOTHING RECEIVED, NO communication back on email inquiries sent. Site no longer accessible. i want my refund..no excuses. giving a 1 star is mor... See more
People also looked at
TO HIPSLINE
TO HIPSLINE
Its been 3 and half months since I ordered that was on Febuary 14,2020.until now i dont get my order.
I want my money back in full amount of $108.75 Canadian dollar as this company basically SCAMMED CUSTOMER like me.
Me,and my friends very dissapointed with this company we order using my card so we are now decided to get our money back as soon as possible.
Myrna
May 24, 2020
Unprompted review
Con artists
I would give them a no stars if I'll could . I ordered over 4 months lost out 2 orders. Kept giving me the run around. No I dont here from them at all. The uh took advantage of people at the lowest time.
May 24, 2020
Unprompted review
Disappointed
I am very disappointed with the company. I don’t understand why I have not received any forms of communication regarding my order not being shipped or that there were any issues with the company or the orders not going out.
This company is very unprofessional and I would like a refund
May 23, 2020
Unprompted review
Reply from Hipsline
Hello
We thank you for your message.
We are sorry that you have not yet received your order.
The essential and draconian measures taken by the whole world to defeat the Corona Virus had a negative impact on our Hipsline company and we went bankrupt. We can no longer resume our activity unfortunately.
Please note that we are currently working on the reimbursement of orders that could not be sent. We are monitoring the situation closely and invite you to send us an email to refund@hipsline.com with your order number. The refund should arrive after 2-3 working Days.
We apologize for this inconvenience and thank you for your understanding.
We remain at your disposal and we take this opportunity to thank you for your purchase from us.
Best regards
Team Support
These people are a sham I've ordered…
These people are a sham I've ordered this in March received an E mail of confirmation. I still haven't received it I've been emailing nor response this is fraud you guys suck!!!!
May 22, 2020
Unprompted review
Reply from Hipsline
Hello Sara
We thank you for your message.
We are sorry that you have not yet received your order.
The essential and draconian measures taken by the whole world to defeat the Corona Virus had a negative impact on our Hipsline company and we went bankrupt. We can no longer resume our activity unfortunately.
Please note that we are currently working on the reimbursement of orders that could not be sent. We are monitoring the situation closely and invite you to send us an email to refund@hipsline.com with your order number. The refund should arrive after 2-3 working Days.
We apologize for this inconvenience and thank you for your understanding.
We remain at your disposal and we take this opportunity to thank you for your purchase from us.
Best regards
Team Support
Horrible service!
I purchased from this website back in February before the pandemic. Never received the item or an email stating that I wouldn’t. I am still waiting for my refund. Emailed them previously.
Still waiting for a response and a refund
May 22, 2020
Unprompted review
Reply from Hipsline
Hello Stacy
We thank you for your message.
We are sorry that you have not yet received your order.
The essential and draconian measures taken by the whole world to defeat the Corona Virus had a negative impact on our Hipsline company and we went bankrupt. We can no longer resume our activity unfortunately.
Please note that we are currently working on the reimbursement of orders that could not be sent. We are monitoring the situation closely and invite you to send us an email to refund@hipsline.com with your order number. The refund should arrive after 2-3 working Days.
We apologize for this inconvenience and thank you for your understanding.
We remain at your disposal and we take this opportunity to thank you for your purchase from us.
Best regards
Team Support
Sorted at last
I can now say that I am happy to say I have received my refund.. its been a long battle but they came through in the end.
Thank you
May 22, 2020
Unprompted review
Reply from Hipsline
Hello Irene
We thank you for your understanding in this matter
We take this opportunity to wish you an excellent day.
Best regards
Team Support
Horrible company
Horrible company. I placed two orders on April 2nd and haven’t received anything. They never respond to my emails either. Don’t order from them. They are horrible for stealing people’s money during a stressful time like this
May 21, 2020
Unprompted review
Reply from Hipsline
Hello Daovadee
We thank you for your message.
We are sorry that you have not yet received your order.
The essential and draconian measures taken by the whole world to defeat the Corona Virus had a negative impact on our Hipsline company and we went bankrupt. We can no longer resume our activity unfortunately.
Please note that we are currently working on the reimbursement of orders that could not be sent. We are monitoring the situation closely and invite you to send us an email to refund@hipsline.com with your order number. The refund should arrive after 2-3 working Days.
We apologize for this inconvenience and thank you for your understanding.
We remain at your disposal and we take this opportunity to thank you for your purchase from us.
Best regards
Team Support
Would give 0 stars if I could
Would give 0 stars if I could. I have been writing emails with this company since February 2020. I just wanted some leggings. Never have I ever received such awful service or communication from an online company and I shop online a lot! They told me they sent my package to the wrong person, after weeks and ten emails later. Then I went to track my package and the order number said it didn’t exist. I kept emailing and this company basically just sent me automated responses promising me they would reply and get back to me and never did. Now their website is gone and I’ve tried emailing so many times and messaged on instagram and no one from this company has helped me get a refund. I just want my money back as this company basically scammed me. I want to talk to my bank to see if they can refund me as a protection against them for scamming and being fraudulent.
May 21, 2020
Unprompted review
Reply from Hipsline
Hello Mar
We thank you for your message.
We are sorry that you have not yet received your order.
The essential and draconian measures taken by the whole world to defeat the Corona Virus had a negative impact on our Hipsline company and we went bankrupt. We can no longer resume our activity unfortunately.
Please note that we are currently working on the reimbursement of orders that could not be sent. We are monitoring the situation closely and invite you to send us an email to refund@hipsline.com with your order number. The refund should arrive after 2-3 working Days.
We apologize for this inconvenience and thank you for your understanding.
We remain at your disposal and we take this opportunity to thank you for your purchase from us.
Best regards
Team Support
Giving them one star itself is being…
Giving them one star itself is being generous. I have emailed support twice, and I got no reply. This is the most irresponsible and scammed up company . DO NOT BUY THEIR PRODUCTS.!!!! 😠😠😠😠😠
Edit: Yeah, I emailed you after your "adequately fast" reply here..........but I have yet to receive any news in response to my formal request , and I see that you guys answer promptly here to even messages posted in the last 8 hours. What gives?
May 21, 2020
Unprompted review
Reply from Hipsline
Hello Nav
We thank you for your message.
We are sorry that you have not yet received your order.
The essential and draconian measures taken by the whole world to defeat the Corona Virus had a negative impact on our Hipsline company and we went bankrupt. We can no longer resume our activity unfortunately.
Please note that we are currently working on the reimbursement of orders that could not be sent. We are monitoring the situation closely and invite you to send us an email to refund@hipsline.com with your order number. The refund should arrive after 2-3 working Days.
We apologize for this inconvenience and thank you for your understanding.
We remain at your disposal and we take this opportunity to thank you for your purchase from us.
Best regards
Team Support
Though I never received my order
Though I never received my order, I did get a response after my first review and I did get reimbursed.
I'm only giving 4 stars because we shouldn't have to go through this much stress to get reimbursed. It did work out well in the end so thanks.
May 21, 2020
Unprompted review
Reply from Hipsline
Hello
We thank you for your understanding in this matter
We remain at your disposal and we take this opportunity to thank you for your purchase from us.
Best regards
Team Support
I’m sure this is a scam
I’m sure this is a scam. I ordered with them on 25 March and on 14 April I emailed them saying my order never showed up. It’s now 21st May and I still have nothing! I’ve asked for a full refund due to my order never showing up. When I go to track my order it says that my order doesn’t exist and when I try to find the website it doesn’t exist!
May 21, 2020
Unprompted review
Reply from Hipsline
Hello Amber
We thank you for your message.
We are sorry that you have not yet received your order.
The essential and draconian measures taken by the whole world to defeat the Corona Virus had a negative impact on our Hipsline company and we went bankrupt. We can no longer resume our activity unfortunately.
Please note that we are currently working on the reimbursement of orders that could not be sent. We are monitoring the situation closely and invite you to send us an email to refund@hipsline.com with your order number. The refund should arrive after 2-3 working Days.
We apologize for this inconvenience and thank you for your understanding.
We remain at your disposal and we take this opportunity to thank you for your purchase from us.
Best regards
Team Support
Not worth any stars
Not worth any stars, complete rip off. I've recived tracking number but never recived any items. After the first delivery date I only recived more and more excuses. After 3 months of waiting I have reported them to the police hopefully I will at least get my money. Do not buy its a scam!!!
May 21, 2020
Unprompted review
Reply from Hipsline
Hello Bohdan
We thank you for your message.
We are sorry that you have not yet received your order.
The essential and draconian measures taken by the whole world to defeat the Corona Virus had a negative impact on our Hipsline company and we went bankrupt. We can no longer resume our activity unfortunately.
Please note that we are currently working on the reimbursement of orders that could not be sent. We are monitoring the situation closely and invite you to send us an email to refund@hipsline.com with your order number. The refund should arrive after 2-3 working Days.
We apologize for this inconvenience and thank you for your understanding.
We remain at your disposal and we take this opportunity to thank you for your purchase from us.
Best regards
Team Support
SCAM!!
Placed an order in early April and received an e-mail with an order # saying it will ship soon. Nothing ever arrived and when I checked the website today, it is all gone!! SCAM!!
Do NOT purchase from them. Glad the order was only for $19.99 but I will be disputing with my bank anyway!
May 20, 2020
Unprompted review
Reply from Hipsline
Hello Wysocka
We thank you for your message and we would first like to apologize again for this inconvenience, which we unfortunately cannot control.
Please note that we have reimbursed the order as requested. The refund will be visible on your bank statement within 2 to 3 days. Once you receive the refund,can you change your review on TrustPilot ?
If however in 5 days you still do not have it, please come back to us.
We take this opportunity to wish you an excellent day.
Best regards
Team Support
Update - got my refund!
Updated**
Within 24 hours of posting this review i was contacted by the company and promised a refund. True to their word I recieved a full refund within 24 hours. Maybe they now realise how important customer service is to their business.
I ordered back in Feb and im usually quite wary of ordering things from fb but it seemed legit. It was supposed to arrive early March. I have contacted them twice and all i have gotten is a reply saying they will look into it ans resend the package if they cannot locate it. Still havent received it.
May 20, 2020
Unprompted review
Reply from Hipsline
Hello Andrea
We thank you for your message.
We are sorry that you have not yet received your order.
The essential and draconian measures taken by the whole world to defeat the Corona Virus had a negative impact on our Hipsline company and we went bankrupt. We can no longer resume our activity unfortunately.
Please note that we are currently working on the reimbursement of orders that could not be sent. We are monitoring the situation closely and invite you to send us an email to refund@hipsline.com with your order number. The refund should arrive after 2-3 working Days .
We apologize for this inconvenience and thank you for your understanding.
We remain at your disposal and we take this opportunity to thank you for your purchase from us.
Best regards
Team Support
Placed an order 11th February this year…
Placed an order 11th February this year thought great recieved tracking number tracked parcel then from March parcel no longer on way cant track it and when you email them you just get a reply saying thank you for your response you will get a reply but no one does reply with a decent explanation. Because of the panedmic they cant refund me well in our rights we can. Never been so angry with myself thinking this was a geniune tradesman well will be reporting them to Trades Omsbudsman. SCAM ALL THE WAY
May 20, 2020
Unprompted review
Reply from Hipsline
Hello Louise
We thank you for your message.
We are sorry that you have not yet received your order.
The essential and draconian measures taken by the whole world to defeat the Corona Virus had a negative impact on our Hipsline company and we went bankrupt. We can no longer resume our activity unfortunately.
Please note that we are currently working on the reimbursement of orders that could not be sent. We are monitoring the situation closely and invite you to send us an email to refund@hipsline.com with your order number. The refund should arrive after 2-3 working Days .
We apologize for this inconvenience and thank you for your understanding.
We remain at your disposal and we take this opportunity to thank you for your purchase from us.
Best regards
Team Support
Total Scam
I placed two orders with this company on February 20, 2020. I still have not received either of my orders and they refuse to issue a refund. Even though they said they would issue a refund if you respond to the email they provide when they tell you they aren't a scam and that your money will be refunded in 3- 6 days. But then they just send you a response with "refund can;'t be given due it being past the time allowed. Now if you clink on the link for their company, the company no longer exists!!! SCAM SCAM SCAM
May 19, 2020
Unprompted review
Reply from Hipsline
Hello Kristi
We thank you for your message.
We are sorry that you have not yet received your order.
The essential and draconian measures taken by the whole world to defeat the Corona Virus had a negative impact on our Hipsline company and we went bankrupt. We can no longer resume our activity unfortunately.
Please note that we are currently working on the reimbursement of orders that could not be sent. We are monitoring the situation closely and invite you to send us an email to refund@hipsline.com with your order number. The refund should arrive after 2-3 working Days .
We apologize for this inconvenience and thank you for your understanding.
We remain at your disposal and we take this opportunity to thank you for your purchase from us.
Best regards
Team Support
I placed an order on 6th march 2020
I placed an order on 6th march 2020. Waited and waited still not received and tried to get refund which up till now i havent....please can anyone help my orders totalled £65.
May 19, 2020
Unprompted review
Reply from Hipsline
Hello
We thank you for your message.
We are sorry that you have not yet received your order.
The essential and draconian measures taken by the whole world to defeat the Corona Virus had a negative impact on our Hipsline company and we went bankrupt. We can no longer resume our activity unfortunately.
Please note that we are currently working on the reimbursement of orders that could not be sent. We are monitoring the situation closely and invite you to send us an email to refund@hipsline.com with your order number. The refund should arrive after 2-3 working Days .
We apologize for this inconvenience and thank you for your understanding.
We remain at your disposal and we take this opportunity to thank you for your purchase from us.
Best regards
Team Support
They don’t even deserve 1 star , stole people money
They don’t even deserve 1 star , these guys were a lie , they made soooooooooo much money, no one ever got any items , they charged my moms card 3 times , now the page doesn’t exist and neither does the Instagram , if some one knows a way to get the reported or something , I totally be down to push all legal matters through , not even to get money but just to do was is RIGHT !
Update
If your read below someone reported them
You can too !!!!!!
If you want to submit a proper fraudulent report their business operating address is operating from Lausanne, Switzerland, found the below information via facebook:
'verbying SA is a limited company based in Lausanne, in the canton of Vaud, founded in 2019. Its identification number UID is CHE-248.720.861. It is active in "retail sale via mail order houses or via internet". Currently, the people holding decision-making roles are Vincent Zbären (President), Gilbert Tonyé (Member of the board of directors), and Jérémy Sciboz (Member of the board of directors).'
Recommend you all report them on actionfraud.police.uk.
May 19, 2020
Unprompted review
Reply from Hipsline
Hello FC
We thank you for your message.
We are sorry that you have not yet received your order.
The essential and draconian measures taken by the whole world to defeat the Corona Virus had a negative impact on our Hipsline company and we went bankrupt. We can no longer resume our activity unfortunately.
Please note that we are currently working on the reimbursement of orders that could not be sent. We are monitoring the situation closely and invite you to send us an email to refund@hipsline.com with your order number. The refund should arrive after 2-3 working Days.
We apologize for this inconvenience and thank you for your understanding.
We remain at your disposal and we take this opportunity to thank you for your purchase from us.
Best regards
Team Support
Company not worth 1 Star
I only chose 1 star cause I had to, so I can write a review, this company deserves No Stars very unprofessional and lies after taking your money. Ordered product Feb 13 and still have not received my merchandise. I contacted them numerous times and they blaming on covid-19 but even with epidemic shouldn't take 3 months and counting. I ordered other things from other other merchants and yes was a small delay but I got my merchandise. I went to check today see if anything changes and cannot access the website now and tried using tracking link and it takes me to open my own online store. What is going on? With all the issues of today no one has money just to give you. Sad company overall
May 19, 2020
Unprompted review
Reply from Hipsline
Hello
We thank you for your message.
We are sorry that you have not yet received your order.
The essential and draconian measures taken by the whole world to defeat the Corona Virus had a negative impact on our Hipsline company and we went bankrupt. We can no longer resume our activity unfortunately.
Please note that we are currently working on the reimbursement of orders that could not be sent. We are monitoring the situation closely and invite you to send us an email to refund@hipsline.com with your order number. The refund should arrive after 2-3 working Days.
We apologize for this inconvenience and thank you for your understanding.
We remain at your disposal and we take this opportunity to thank you for your purchase from us.
Best regards
Team Support
I give this company ZERO stars!!!
I give this company ZERO stars!!!! I ordered in February, and every attempt to contact this company has lead to one excuse after another. Now I am unable to track my order. I'm furious!! DO NOT order from this company!!!
May 19, 2020
Unprompted review
Reply from Hipsline
Hello Courtney
We thank you for your message.
We are sorry that you have not yet received your order.
The essential and draconian measures taken by the whole world to defeat the Corona Virus had a negative impact on our Hipsline company and we went bankrupt. We can no longer resume our activity unfortunately.
Please note that we are currently working on the reimbursement of orders that could not be sent. We are monitoring the situation closely and invite you to send us an email to refund@hipsline.com with your order number. The refund should arrive after 2-3 working Days.
We apologize for this inconvenience and thank you for your understanding.
We remain at your disposal and we take this opportunity to thank you for your purchase from us.
Best regards
Team Support
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