I also order in 2/2020 and have tried several times to contact them and nothing. This really burns me up. I’ll never buy anything unless it’s local!
Hipsline
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See what reviewers are saying
We confirm your order of 2020-02-15 charged me $29.99 never got my purchase 😡Hello, We thank you for your message. As mentioned in our confirmation email, we put up to 48 hours to disp... See more
again i would rate this so called company negative stars but thats not an option! i ordered MONTHS ago and always got the run around, then on april 24th after i posted 3 other reviews i was told that... See more
order product, full charge when through my credit card..NOTHING RECEIVED, NO communication back on email inquiries sent. Site no longer accessible. i want my refund..no excuses. giving a 1 star is mor... See more
People also looked at
Extremely bad company to deal with!
Extremely bad company to deal with, my order was placed in February! Still have not received it. One excuse led the another, and now they've stopped responding. They said they’ll look into it as I couldn’t track my order after it said it’s been delayed! Now I'm just trying to get refund, no luck yet. This company is a nightmare! I would advise to everyone do not order from them!!!!!
May 19, 2020
Unprompted review
Reply from Hipsline
Hello Carol
We thank you for your message.
We are sorry that you have not yet received your order.
The essential and draconian measures taken by the whole world to defeat the Corona Virus had a negative impact on our Hipsline company and we went bankrupt. We can no longer resume our activity unfortunately.
Please note that we are currently working on the reimbursement of orders that could not be sent. We are monitoring the situation closely and invite you to send us an email to refund@hipsline.com with your order number. The refund should arrive after 2-3 working Days.
We apologize for this inconvenience and thank you for your understanding.
We remain at your disposal and we take this opportunity to thank you for your purchase from us.
Best regards
Team Support
I would give this company 0 stars if I…
I would give this company 0 stars if I could!! Absolute shambles of a company. I ordered a order over 12 weeks ago and still havent recieved it, I have sent so many emails and have had no response.
This company should be closed dow
May 18, 2020
Unprompted review
Reply from Hipsline
Hello Samantha
We thank you for your message.
We are sorry that you have not yet received your order.
The essential and draconian measures taken by the whole world to defeat the Corona Virus had a negative impact on our Hipsline company and we went bankrupt. We can no longer resume our activity unfortunately.
Please note that we are currently working on the reimbursement of orders that could not be sent. We are monitoring the situation closely and invite you to send us an email to refund@hipsline.com with your order number. The refund should arrive after 2-3 working Days.
We apologize for this inconvenience and thank you for your understanding.
We remain at your disposal and we take this opportunity to thank you for your purchase from us.
Best regards
Team Support
Super bad company to deal with
Super bad company to deal with, my order was placed in January. Still have not received it. One excuse led the another, and now they've stopped responding. Now I'm just trying to get refunded, no luck yet.
May 18, 2020
Unprompted review
Reply from Hipsline
Hello
We thank you for your message.
We are sorry that you have not yet received your order.
The essential and draconian measures taken by the whole world to defeat the Corona Virus had a negative impact on our Hipsline company and we went bankrupt. We can no longer resume our activity unfortunately.
Please note that we are currently working on the reimbursement of orders that could not be sent. We are monitoring the situation closely and invite you to send us an email to refund@hipsline.com with your order number. The refund should arrive after 2-3 working Days.
We apologize for this inconvenience and thank you for your understanding.
We remain at your disposal and we take this opportunity to thank you for your purchase from us.
Best regards
Team Support
Seems a common theme with this…
Seems a common theme with this business,poor communication. Ordered in early march emailed twice promised 21 day delivery now may 18th still no parcel yet purchased items overseas no issue recieving items. Update refund received none the less given the company found itself in financial trouble it should have immediately contact all those who purchased and advised their position and refunded funds instead of ignoring emails . I have to wonder if I'd not found this site which obviously helped get their attention would they have actually ever bothered....
Thanks for the refund but doesnt remove the fact you continued to allow ppl to still be able to purchase the product.
Hugely dissatisfied
May 17, 2020
Unprompted review
Reply from Hipsline
Hello Theresa
We thank you for your message.
We are sorry that you have not yet received your order.
The essential and draconian measures taken by the whole world to defeat the Corona Virus had a negative impact on our Hipsline company and we went bankrupt. We can no longer resume our activity unfortunately.
Please note that we are currently working on the reimbursement of orders that could not be sent. We are monitoring the situation closely and invite you to send us an email to refund@hipsline.com with your order number. The refund should arrive after 2-3 working Days.
We apologize for this inconvenience and thank you for your understanding.
We remain at your disposal and we take this opportunity to thank you for your purchase from us.
Best regards
Team Support
Order from February and nothing!!!
THEY ARE SCAMMERS!!!!! I would of given no stars if it would allow me. I placed an order back in February 2-orders I received one but still needing the resistant bar for yoga. I paid $29.99 on the FB add but on my statement it showed a deduction of $29.99 but showing OVBNG. I have emailed this company several times and all I get are apologies. Then I received another email, I havnt received anything yet, as you can see below back in March!!! It’s May come on now!!!! How can they get away with this? Why hasn’t anyone stopped them? I didnt know they were from Switzerland? If an item is for sale there should be an address posted of where the product is being shipped from, also if they can take money they should ship the product or return the money they took!!! 3 MONTHS AND NOTHING!!!🤦🏽♀️😡 email from March says my items have been shipped lies, lies, lies!!!!
New customer message on March 18, 2020 at 12:45 am
Hello,
We are sincerely sorry about this delay.
We already sent the package to the carrier.
Once received, they will sent you the tracking number and the delivery information.
Rest assured that you will receive both items.
We thank you for your understanding.
Best regards
Team Support
NOTHING YET!!!
I received the message below of them supposedly in 3 day’s reimbursing me I’m still waiting. Of course I canceled my card and my bank sent me a new one because they charged me twice and that’s what I told them as a response to this message. How can someone take your money and not send the item you ordered, on top of everything going telling you we went bankrupt!!!!! Today’s date is 6/9/2020 from the date of their answer it’s been more than 3 days lies lies lies!!! Even if they don’t have the new card there are other ways of reimbursing me, PayPal, cash app, Zelle, and so on and so on!!!
May 17, 2020
Unprompted review
Reply from Hipsline
Hello Sylvia
We thank you for your message.
We are sorry that you have not yet received your order.
The essential and draconian measures taken by the whole world to defeat the Corona Virus had a negative impact on our Hipsline company and we went bankrupt. We can no longer resume our activity unfortunately.
Please note that we are currently working on the reimbursement of orders that could not be sent. We are monitoring the situation closely and invite you to send us an email to refund@hipsline.com with your order number. The refund should arrive after 2-3 working Days.
We apologize for this inconvenience and thank you for your understanding.
We remain at your disposal and we take this opportunity to thank you for your purchase from us.
Best regards
Team Support
SCAM!
As many have reported, this is a complete scam! I saw this product advertised on Facebook and everything looked legit (positive reviews in comments), only to be charged for the same product twice! I was only on the website for 5 minutes and two separate confirmation emails came an hour apart, and I was indeed charged by my Cc company twice. After many emails back and forth with them, I was met with appalling customer service trying to blame me and taking no responsibility. I did some digging on social media and then found hundreds of people with same experience, and the company clearly blocks negative real reviews on their social. Unsurprisingly, I never got my order (placed it 2 months ago), but I got my Cc company to refund me. If I try tracking my order now I can't because the page no longer exists, they clearly keep changing names to stay ahead of getting caught. Don't be surprised if they email you after reading your negative reviews saying they will refund you if you take your negative review down (others have reported this). Disgusting to profit off people fraudulently.
P.S.: I can see the company replying to reviews on here blaming the 'draconian' Covid measures for not being able to send order- y'all are LIARS. You have been doing this way pre Covid, the only thing Covid related to this is you are all profiting off people fraudulently during a global pandemic. If you look at their replies pre Covid lockdown, they reply saying they are not a scam but that 'orders are slow to process during these times'. They say they will refund you if the order is dispatched and not received...clever wording as clear these products never get dispatched!
If you want to submit a proper fraudulent report their business operating address is operating from Lausanne, Switzerland, found the below information via facebook:
'verbying SA is a limited company based in Lausanne, in the canton of Vaud, founded in 2019. Its identification number UID is CHE-248.720.861. It is active in "retail sale via mail order houses or via internet". Currently, the people holding decision-making roles are Vincent Zbären (President), Gilbert Tonyé (Member of the board of directors), and Jérémy Sciboz (Member of the board of directors).'
Recommend you all report them on actionfraud.police.uk.
May 17, 2020
Unprompted review
Reply from Hipsline
Hello
We thank you for your message.
We are sorry that you have not yet received your order.
The essential and draconian measures taken by the whole world to defeat the Corona Virus had a negative impact on our Hipsline company and we went bankrupt. We can no longer resume our activity unfortunately.
Please note that we are currently working on the reimbursement of orders that could not be sent. We are monitoring the situation closely and invite you to send us an email to refund@hipsline.com with your order number. The refund should arrive after 2-3 working Days.
We apologize for this inconvenience and thank you for your understanding.
We remain at your disposal and we take this opportunity to thank you for your purchase from us.
Best regards
Team Support
Total scam
Ordered my equipment back in feb,and I with many people I am still waiting for it to arrive.
I have sent many emails which have been ignored.
I have reported this to the fraud team who are investigating.
I want my money back
May 16, 2020
Unprompted review
Reply from Hipsline
Hello Rachael
We thank you for your message.
We are sorry that you have not yet received your order.
The essential and draconian measures taken by the whole world to defeat the Corona Virus had a negative impact on our Hipsline company and we went bankrupt. We can no longer resume our activity unfortunately.
Please note that we are currently working on the reimbursement of orders that could not be sent. We are monitoring the situation closely and invite you to send us an email to refund@hipsline.com with your order number. The refund should arrive after 2-3 working Days.
We apologize for this inconvenience and thank you for your understanding.
We remain at your disposal and we take this opportunity to thank you for your purchase from us.
Best regards
Team Support
Don't order. You will never receive it!!! SCAM
I ordered this in February. Never received. I've written the company 3 times and have never been refunded! Also, I received no response to my last 2 emails! At the time of order I didn't realize it was not a US product. COMPLETE rip off and scam! Order from the United States!!
I wrote again this morning and let them know I was posting my review to hopefully save someone else from being taken!!
May 16, 2020
Unprompted review
Reply from Hipsline
Hello Nicole
We thank you for your message.
We are sorry that you have not yet received your order.
The essential and draconian measures taken by the whole world to defeat the Corona Virus had a negative impact on our Hipsline company and we went bankrupt. We can no longer resume our activity unfortunately.
Please note that we are currently working on the reimbursement of orders that could not be sent. We are monitoring the situation closely and invite you to send us an email to refund@hipsline.com with your order number. The refund should arrive after 2-3 working Days.
We apologize for this inconvenience and thank you for your understanding.
We remain at your disposal and we take this opportunity to thank you for your purchase from us.
Best regards
Team Support
SCAMMED
I ordered this back on January 31. 2020. They took payment and gave me a tracking number but never shipped my product. I repeatedly sent emails in March and April and I received excuses and my last email a week ago they never responded to. At first told me it shipped and would contact freight company. Then said if I didn't receive it they would reship it. Then another email said it hasn't shipped yet. So they basically stole my money and are SCAMMERS. Do not buy this product as they will screw you too..
May 16, 2020
Unprompted review
Reply from Hipsline
Hello Dawn
We thank you for your message.
We are sorry that you have not yet received your order.
The essential and draconian measures taken by the whole world to defeat the Corona Virus had a negative impact on our Hipsline company and we went bankrupt. We can no longer resume our activity unfortunately.
Please note that we are currently working on the reimbursement of orders that could not be sent. We are monitoring the situation closely and invite you to send us an email to refund@hipsline.com with your order number. The refund should arrive after 2-3 working Days.
We apologize for this inconvenience and thank you for your understanding.
We remain at your disposal and we take this opportunity to thank you for your purchase from us.
Best regards
Team Support
I ordered mine on February 3 ,2020…
I ordered mine on February 3 ,2020 never received mine either bad bad
May 15, 2020
Unprompted review
Reply from Hipsline
Hello Jeanine
We thank you for your message.
We are sorry that you have not yet received your order.
The essential and draconian measures taken by the whole world to defeat the Corona Virus had a negative impact on our Hipsline company and we went bankrupt. We can no longer resume our activity unfortunately.
Please note that we are currently working on the reimbursement of orders that could not be sent. We are monitoring the situation closely and invite you to send us an email to refund@hipsline.com with your order number. The refund should arrive after 2-3 working Days.
We apologize for this inconvenience and thank you for your understanding.
We remain at your disposal and we take this opportunity to thank you for your purchase from us.
Best regards
Team Support
today is May 15
today is May 15, 2020 I ordered this product the end of Jan 2020 and still havent received the product nor a refund, I have emailed them and only get scripted responses appolagizing for the delay and that they are beind and will send the product, I was surprised of all the reviews that I have read, they are just like mine, I didnt pay a whole lot for this product but the point of the matter is that its my money and that is gas in my tank lunch for the week or what ever I decide to spend it on, I am contacting the BBB because its not right that this compay is taking orders and taking peoples money, when it comes to social media if they dont have a phone number, I aint buying, andy yes I got ghetto when I said aint ! I am fed up with this companies shinangans.Thank you everyone who posted a review
May 15, 2020
Unprompted review
Reply from Hipsline
Hello La-Monica
We thank you for your message.
We are sorry that you have not yet received your order.
The essential and draconian measures taken by the whole world to defeat the Corona Virus had a negative impact on our Hipsline company and we went bankrupt. We can no longer resume our activity unfortunately.
Please note that we are currently working on the reimbursement of orders that could not be sent. We are monitoring the situation closely and invite you to send us an email to refund@hipsline.com with your order number. The refund should arrive after 2-3 working Days.
We apologize for this inconvenience and thank you for your understanding.
We remain at your disposal and we take this opportunity to thank you for your purchase from us.
Best regards
Team Support
I bought mine back in February
I bought mine back in February, and never received anything! SCAMMERS.
Update: after emailing them they agreed to refund me, and have deposited my money back into my account.
May 15, 2020
Unprompted review
Reply from Hipsline
Hello Liam
We thank you for your message.
We are sorry that you have not yet received your order.
The essential and draconian measures taken by the whole world to defeat the Corona Virus had a negative impact on our Hipsline company and we went bankrupt. We can no longer resume our activity unfortunately.
Please note that we are currently working on the reimbursement of orders that could not be sent. We are monitoring the situation closely and invite you to send us an email to refund@hipsline.com with your order number. The refund should arrive after 2-3 working Days.
We apologize for this inconvenience and thank you for your understanding.
We remain at your disposal and we take this opportunity to thank you for your purchase from us.
Best regards
Team Support
Do not buy
Do not buy! Bought mine 4 months ago.. was refused a refund to then have every email ignored.. customer service appauling.. stay clear as they take your money and u receive nothing!! And still advertising on facebook..
May 15, 2020
Unprompted review
Reply from Hipsline
Hello Sue
We thank you for your message.
We are sorry that you have not yet received your order.
The essential and draconian measures taken by the whole world to defeat the Corona Virus had a negative impact on our Hipsline company and we went bankrupt. We can no longer resume our activity unfortunately.
Please note that we are currently working on the reimbursement of orders that could not be sent. We are monitoring the situation closely and invite you to send us an email to refund@hipsline.com with your order number. The refund should arrive after 2-3 working Days.
We apologize for this inconvenience and thank you for your understanding.
We remain at your disposal and we take this opportunity to thank you for your purchase from us.
Best regards
Team Support
Thanks for taking my money and giving me nothing in return
I understand we’re in a pandemic but if my order hasn’t come in, almost 3 months after the delivery was “in route” I think that I deserve a refund. Company policy is no refund after 24 hours but how dare they ask for us to be patient and understanding that Covid has delayed orders if they’re not being understanding that now with Covid some of us aren’t working and can’t afford to just have money missing for a product that we’ve never received. Funny how the company wants us to be accommodating to them and they’re not willing to break their refund policy and be accommodating to us who are living through the same exact pandemic. Don’t make the mistake I did. Do not buy.
May 15, 2020
Unprompted review
Reply from Hipsline
Hello Kristie
We thank you for your message.
We are sorry that you have not yet received your order.
The essential and draconian measures taken by the whole world to defeat the Corona Virus had a negative impact on our Hipsline company and we went bankrupt. We can no longer resume our activity unfortunately.
Please note that we are currently working on the reimbursement of orders that could not be sent. We are monitoring the situation closely and invite you to send us an email to refund@hipsline.com with your order number. The refund should arrive after 2-3 working Days.
We apologize for this inconvenience and thank you for your understanding.
We remain at your disposal and we take this opportunity to thank you for your purchase from us.
Best regards
Team Support
I was looking on their website
I was looking on their website. Placed an item in the shopping cart and proceeded to the payment screen. After I gave my card info (stupid, I know🤦♀️), I backed out of the cart. Even though I never confirmed and order, I was charged not only for what was in the cart but an additional $49.98 plus multiple international transaction fees. Just like the rest of the reviews, multiple emails attempted with no resolution and the phone number tied to the transaction isnt in service. Now I'm stuck with $80+ out of my pocket and no items recieved to even try and return. Beyond angry
May 14, 2020
Unprompted review
Reply from Hipsline
Hello Stephanie
We thank you for your message.
We are sorry that you have not yet received your order.
The essential and draconian measures taken by the whole world to defeat the Corona Virus had a negative impact on our Hipsline company and we went bankrupt. We can no longer resume our activity unfortunately.
Please note that we are currently working on the reimbursement of orders that could not be sent. We are monitoring the situation closely and invite you to send us an email to refund@hipsline.com with your order number. The refund should arrive after 2-3 working Days.
We apologize for this inconvenience and thank you for your understanding.
We remain at your disposal and we take this opportunity to thank you for your purchase from us.
Best regards
Team Support
dont buy
Wish I would've seen the reviews before I ordered. Ordered months ago, can't contact the sender, can't track my order, never received, never refunded.
May 14, 2020
Unprompted review
Reply from Hipsline
Hello Ashley,
We thank you for your message.
We are sorry that you have not yet received your order.
The essential and draconian measures taken by the whole world to defeat the Corona Virus had a negative impact on our Hipsline company and we went bankrupt. We can no longer resume our activity unfortunately.
Please note that we are currently working on the reimbursement of orders that could not be sent. We are monitoring the situation closely and invite you to send us an email to refund@hipsline.com with your order number. The refund should arrive after 2-3 working Days.
We apologize for this inconvenience and thank you for your understanding.
We remain at your disposal and we take this opportunity to thank you for your purchase from us.
Best regards
Team Support
NEVER got my delivery, was charged for 2
I ordered ONE item from them in January, was billed TWO and it's May and I have NOT received ANYTHING! First they blamed it on a mistake in the order, then they don't make refunds and now they say it has to do with late deliveries from China. B.S!!! It does NOT take 5 MONTHS to deliver stuff from China.
Do NOT buy anything from this company. They are NOT serious and are only out to take your money!
May 14, 2020
Unprompted review
Reply from Hipsline
Hello Monik
We thank you for your message.
We are sorry that you have not yet received your order.
The essential and draconian measures taken by the whole world to defeat the Corona Virus had a negative impact on our Hipsline company and we went bankrupt. We can no longer resume our activity unfortunately.
Please note that we are currently working on the reimbursement of orders that could not be sent. We are monitoring the situation closely and invite you to send us an email to refund@hipsline.com with your order number. The refund should arrive after 2-3 working Days.
We apologize for this inconvenience and thank you for your understanding.
We remain at your disposal and we take this opportunity to thank you for your purchase from us.
Best regards
Team Support
Do not buy from!!!
Ordered my item on the 26/02/20, have had to chase for updates, had one response initially but nothing since and still not received my order (19640). I have emailed requesting a refund, the website and insta pages are now not available!! My tracking link does not work and has not since receiving.
I will be reporting to Instagram too, this looks like it was a con. Will not buy from social media pages again. Disgusting behaviour from this company!
I have just requested my refund through the email address advised in previous reviews, will update it refund received....
May 14, 2020
Unprompted review
Reply from Hipsline
Hello Rhi
We thank you for your message.
We are sorry that you have not yet received your order.
The essential and draconian measures taken by the whole world to defeat the Corona Virus had a negative impact on our Hipsline company and we went bankrupt. We can no longer resume our activity unfortunately.
Please note that we are currently working on the reimbursement of orders that could not be sent. We are monitoring the situation closely and invite you to send us an email to refund@hipsline.com with your order number. The refund should arrive after 2-3 working Days.
We apologize for this inconvenience and thank you for your understanding.
We remain at your disposal and we take this opportunity to thank you for your purchase from us.
Best regards
Team Support
No product order #:215830
No product order #:215830
I ordered on February 17th 2020 was assured fast shipping to Brooklyn NY with guaranteed arrival February 26 which then became March 3rd then March 9th 2020 to Nothing after numerous emails and assurances that I WOULD NOT RECEIVE A REFUND (to which I found to be honestly disrespectful to the customer at best). I fell upon NUMEROUS complaints of fraudulent charges and claims of a scam from this company and was weirdly relieved I wasn't an anomaly.
May 14, 2020
Unprompted review
Reply from Hipsline
Hello V Mc
We thank you for your message.
We are sorry that you have not yet received your order.
The essential and draconian measures taken by the whole world to defeat the Corona Virus had a negative impact on our Hipsline company and we went bankrupt. We can no longer resume our activity unfortunately.
Please note that we are currently working on the reimbursement of orders that could not be sent. We are monitoring the situation closely and invite you to send us an email to refund@hipsline.com with your order number. The refund should arrive after 2-3 working Days.
We apologize for this inconvenience and thank you for your understanding.
We remain at your disposal and we take this opportunity to thank you for your purchase from us.
Best regards
Team Support
Also scammed
I was also scammed. Reached out several times via email to request a refund. Never received my order or a refund. Last time I will ever buy anything from an instagram ad.
May 14, 2020
Unprompted review
Reply from Hipsline
Hello Jocelyn
We thank you for your message.
We are sorry that you have not yet received your order.
The essential and draconian measures taken by the whole world to defeat the Corona Virus had a negative impact on our Hipsline company and we went bankrupt. We can no longer resume our activity unfortunately.
Please note that we are currently working on the reimbursement of orders that could not be sent. We are monitoring the situation closely and invite you to send us an email to refund@hipsline.com with your order number. The refund should arrive after 2-3 Days.
We apologize for this inconvenience and thank you for your understanding.
We remain at your disposal and we take this opportunity to thank you for your purchase from us.
Best regards
Team Support
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