I also order in 2/2020 and have tried several times to contact them and nothing. This really burns me up. I’ll never buy anything unless it’s local!
Hipsline
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See what reviewers are saying
We confirm your order of 2020-02-15 charged me $29.99 never got my purchase 😡Hello, We thank you for your message. As mentioned in our confirmation email, we put up to 48 hours to disp... See more
again i would rate this so called company negative stars but thats not an option! i ordered MONTHS ago and always got the run around, then on april 24th after i posted 3 other reviews i was told that... See more
order product, full charge when through my credit card..NOTHING RECEIVED, NO communication back on email inquiries sent. Site no longer accessible. i want my refund..no excuses. giving a 1 star is mor... See more
People also looked at
Terrible.
Terrible.
I ordered an item from in late February and when it didn't arrive I got in touch with them. I was fobbed off and told it was on its way, and then that a replacement would be sent and so on. Then nothing arrived so I followed up, and again was fobbed off. I then repeatedly asked for a refund and got no response.
I have seen their above responses to other people and have emailed refund at hipsline .com (I'm not allowed to put actual email address) for a refund - I would be interested to know if anyone has actually received their money back this way.
I would also like to know why they continued to take orders from other people when it was clear they couldn't provide the products being ordered, and also the specific date they stopped taking orders. If a member of the company responds to this review I would also like them to address these two specific points.
Edit: As expected I got the cut and paste reply below. Please can someone from Hipsline reply to these specific points:
Has anyone actually received their refund yet?
When did it become clear that you would be unable to fulfil orders?
When did you stop taking orders?
May 6, 2020
Unprompted review
Reply from Hipsline
Hello Caro
We thank you for your message.
We are sorry that you have not yet received your order.
The essential and draconian measures taken by the whole world to defeat the Corona Virus had a negative impact on our Hipsline company and we went bankrupt. We can no longer resume our activity unfortunately.
Please note that we are currently working on the reimbursement of orders that could not be sent. We are monitoring the situation closely and invite you to send us an email to refund@hipsline.com with your order number. The refund should arrive after 2-3 working Days.
We apologize for this inconvenience and thank you for your understanding.
We remain at your disposal and we take this opportunity to thank you for your purchase from us.
Best regards
Team Support
Bad business
I order something from them on April 17th, and as everyone else who has written a review I have not received my order. I tried to send a email that is provided in the response from “I assume” the company and it was not a good email. The only I could do now is dispute the change with my bank. I understand that many companies are going under due to the pandemic, but this is not the way to run a business. A simple email, or even put it on the website that was taken down, to inform your customers that they will not receive their product and give them their money. Just terrible!
May 6, 2020
Unprompted review
Reply from Hipsline
Hello Candy
We thank you for your message.
We are sorry that you have not yet received your order.
The essential and draconian measures taken by the whole world to defeat the Corona Virus had a negative impact on our Hipsline company and we went bankrupt. We can no longer resume our activity unfortunately.
Please note that we are currently working on the reimbursement of orders that could not be sent. We are monitoring the situation closely and invite you to send us an email to refund@hipsline.com with your order number. The refund should arrive after 2-3 working Days.
We apologize for this inconvenience and thank you for your understanding.
We remain at your disposal and we take this opportunity to thank you for your purchase from us.
Best regards
Team Support
Where’s my order or refund?!
This been over 2 months since I ordered and no response when I inquire where my items are or when will they refund my account. Now it looks like the Hipsline.com website now has a new landing page for another company??? Scammers!!
May 6, 2020
Unprompted review
Reply from Hipsline
Hello Ageo
We thank you for your message.
We are sorry that you have not yet received your order.
The essential and draconian measures taken by the whole world to defeat the Corona Virus had a negative impact on our Hipsline company and we went bankrupt. We can no longer resume our activity unfortunately.
Please note that we are currently working on the reimbursement of orders that could not be sent. We are monitoring the situation closely and invite you to send us an email to refund@hipsline.com with your order number. The refund should arrive after 2-3 working Days.
We apologize for this inconvenience and thank you for your understanding.
We remain at your disposal and we take this opportunity to thank you for your purchase from us.
Best regards
Team Support
I would give zero stars
I would give zero stars, but it's not an option. Reading through all of the reviews, seems like everyone is having this issue. Ordered in March and have not received my order and have recieved no further updates. I can no longer track the progress either and it goes to some other company and I need to enter a password? I haven't even received any other contact when I ask the status. Seems like I'll have to take a loss on this. DO NOT ORDER from this "company". Completely disappointed.
May 5, 2020
Unprompted review
Reply from Hipsline
Hello Patrice
We thank you for your message.
We are sorry that you have not yet received your order.
The essential and draconian measures taken by the whole world to defeat the Corona Virus had a negative impact on our Hipsline company and we went bankrupt. We can no longer resume our activity unfortunately.
Please note that we are currently working on the reimbursement of orders that could not be sent. We are monitoring the situation closely and invite you to send us an email to refund@hipsline.com with your order number. The refund should arrive after 2-3 Days.
We apologize for this inconvenience and thank you for your understanding.
We remain at your disposal and we take this opportunity to thank you for your purchase from us.
Best regards
Team Support
This must be a bogus company
This must be a bogus company. I still have not received my order from March 9. I have sent numerous, numerous, and numerous emails and still haven't receive anything from this company. Not only did they charge me once but TWICE for a FRAUDULENT PRODUCT. DO NOT ORDER FROM THIS COMPANY!!! I have asked for a refund, contact, anything this company and NOTHING. Now you have to enter a password to check on the status of your order. Someone needs to get on how we get our refunds and boycott this brand. Im ticked off and want my money back. If I get another response from them saying its delayed due to COVID-19, LIES. I've made other orders from other companies and have received all my products. Not a legit business
May 5, 2020
Unprompted review
Reply from Hipsline
Hello
We thank you for your message.
We are sorry that you have not yet received your order.
The essential and draconian measures taken by the whole world to defeat the Corona Virus had a negative impact on our Hipsline company and we went bankrupt. We can no longer resume our activity unfortunately.
Please note that we are currently working on the reimbursement of orders that could not be sent. We are monitoring the situation closely and invite you to send us an email to refund@hipsline.com with your order number. The refund should arrive after 2-3 Days.
We apologize for this inconvenience and thank you for your understanding.
We remain at your disposal and we take this opportunity to thank you for your purchase from us.
Best regards
Team Support
HORRIBLE SERVICE
HORRIBLE SERVICE. i place my order February 8th, we are May 5th and still haven't received my order. not only did they take 1 payment they double charged me AND WON'T CREDIT ME. this is such a scam. i can't even get a decent reply or a phone call or credit regarding my order that was place 3 MONTHS AGO.
NEVER ORDER FROM THESE PEOPLE.
May 5, 2020
Unprompted review
Reply from Hipsline
Hello Suzy
We thank you for your message.
We are sorry that you have not yet received your order.
The essential and draconian measures taken by the whole world to defeat the Corona Virus had a negative impact on our Hipsline company and we went bankrupt. We can no longer resume our activity unfortunately.
Please note that we are currently working on the reimbursement of orders that could not be sent. We are monitoring the situation closely and invite you to send us an email to refund@hipsline.com with your order number. The refund should arrive after 2-3 Days.
We apologize for this inconvenience and thank you for your understanding.
We remain at your disposal and we take this opportunity to thank you for your purchase from us.
Best regards
Team Support
Less than 1 star..still haven't…
Less than 1 star..still haven't received my order from Feb 20. Asked for tracking details and all it says is still in transit. Asked for a refund and was advised they don't give one in sale items.. don't buy...
May 5, 2020
Unprompted review
Reply from Hipsline
Hello Miss JO
We thank you for your message.
We are sorry that you have not yet received your order.
The essential and draconian measures taken by the whole world to defeat the Corona Virus had a negative impact on our Hipsline company and we went bankrupt. We can no longer resume our activity unfortunately.
Please note that we are currently working on the reimbursement of orders that could not be sent. We are monitoring the situation closely and invite you to send us an email to refund@hipsline.com with your order number. The refund should arrive after 2-3 Days.
We apologize for this inconvenience and thank you for your understanding.
We remain at your disposal and we take this opportunity to thank you for your purchase from us.
Best regards
Team Support
This is fraud
This is fraud! I ordered April 2 and now after reading all of these reviews find that I will not recieve my product. They are still being advertised on Facebook.The should be held accountable for all of the Monet that they have taken. Every penny should be sent back! however there is nowhere to go to collect our money.
May 5, 2020
Unprompted review
Reply from Hipsline
Hello Kim
We thank you for your message.
We are sorry that you have not yet received your order.
The essential and draconian measures taken by the whole world to defeat the Corona Virus had a negative impact on our Hipsline company and we went bankrupt. We can no longer resume our activity unfortunately.
Please note that we are currently working on the reimbursement of orders that could not be sent. We are monitoring the situation closely and invite you to send us an email to refund@hipsline.com with your order number. The refund should arrive after 2-3 working Days.
We apologize for this inconvenience and thank you for your understanding.
We remain at your disposal and we take this opportunity to thank you for your purchase from us.
Best regards
Team Support
I have read most of everyone's reviews…
I have read most of everyone's reviews and have had the same problem! Every time I checked the tracking it was always delayed and they sent a generic email response. I ordered almost 3 months ago and now I can't even contact them at all. I would love to know if anybody knows about how to get the money back and hold them accountable.
May 5, 2020
Unprompted review
Reply from Hipsline
Hello Liz
We thank you for your message.
We are sorry that you have not yet received your order.
The essential and draconian measures taken by the whole world to defeat the Corona Virus had a negative impact on our Hipsline company and we went bankrupt. We can no longer resume our activity unfortunately.
Please note that we are currently working on the reimbursement of orders that could not be sent. We are monitoring the situation closely and invite you to send us an email to refund@hipsline.com with your order number. The refund should arrive after 2-3 working Days.
We apologize for this inconvenience and thank you for your understanding.
We remain at your disposal and we take this opportunity to thank you for your purchase from us.
Best regards
Team Support
Never received the product nor a…
Never received the product nor a refund. If the company claims it cant deliver it, the refund is mandatory or it's just fraud. Plus, why should COVID affect an e-commerce company so badly it can't deliver pre-COVID orders? I hope you go to jail.
May 4, 2020
Unprompted review
Reply from Hipsline
Hello Renata
We thank you for your message.
We are sorry that you have not yet received your order.
The essential and draconian measures taken by the whole world to defeat the Corona Virus had a negative impact on our Hipsline company and we went bankrupt. We can no longer resume our activity unfortunately.
Please note that we are currently working on the reimbursement of orders that could not be sent. We are monitoring the situation closely and invite you to send us an email to refund@hipsline.com with your order number. The refund should arrive after 2-3 working Days.
We apologize for this inconvenience and thank you for your understanding.
We remain at your disposal and we take this opportunity to thank you for your purchase from us.
Best regards
Team Support
Scam!!
Scam!!!
I placed an order in the 31st March to which my card was debited but had no confirmation email, luckily I look a screen shot to confirm my order. It still hasn't arrived only to find out they have gone bankrupt and not bothered to contact anyone about this. I still haven't received my order and there is no sign of any refund!!!
This company has taken so much money of so many people and we need to get it back
May 4, 2020
Unprompted review
Reply from Hipsline
Hello Amber
We thank you for your message.
We are sorry that you have not yet received your order.
The essential and draconian measures taken by the whole world to defeat the Corona Virus had a negative impact on our Hipsline company and we went bankrupt. We can no longer resume our activity unfortunately.
Please note that we are currently working on the reimbursement of orders that could not be sent. We are monitoring the situation closely and invite you to send us an email to refund@hipsline.com with your order number. The refund should arrive after 2-3 working Days.
We apologize for this inconvenience and thank you for your understanding.
We remain at your disposal and we take this opportunity to thank you for your purchase from us.
Best regards
Team Support
100% SCAM
Like most reviews below. This is definitely a scam. Ordered in Jan and yet to receive the product. When you write to them, they use Covid as the excuse for the delay, despite ordering pre-covid. I was also charged for 2, despite only ordering 1. When I mentioned this, they told me they don’t refund.
Oh & notice the generic response below, that to is a lie. No refund is given.
May 4, 2020
Unprompted review
Reply from Hipsline
Hello Farrah
We thank you for your message.
We are sorry that you have not yet received your order.
The essential and draconian measures taken by the whole world to defeat the Corona Virus had a negative impact on our Hipsline company and we went bankrupt. We can no longer resume our activity unfortunately.
Please note that we are currently working on the reimbursement of orders that could not be sent. We are monitoring the situation closely and invite you to send us an email to refund@hipsline.com with your order number. The refund should arrive after 2-3 working Days.
We apologize for this inconvenience and thank you for your understanding.
We remain at your disposal and we take this opportunity to thank you for your purchase from us.
Best regards
Team Support
I ordered in March of 2020
I ordered in March 1st, 2020, it's May and i still haven't got my orders. I went to track my shipment but it doesn't exist. I seriously need my money back! This site is a scam. Never order from Instagram ever again! I don't know if i should cancel my debit card. I don't trust this company 😡😡
May 4, 2020
Unprompted review
Reply from Hipsline
Hello Stef
We thank you for your message.
We are sorry that you have not yet received your order.
The essential and draconian measures taken by the whole world to defeat the Corona Virus had a negative impact on our Hipsline company and we went bankrupt. We can no longer resume our activity unfortunately.
Please note that we are currently working on the reimbursement of orders that could not be sent. We are monitoring the situation closely and invite you to send us an email to refund@hipsline.com with your order number. The refund should arrive after 2-3 working Days.
We apologize for this inconvenience and thank you for your understanding.
We remain at your disposal and we take this opportunity to thank you for your purchase from us.
Best regards
Team Support
STILL WAITING
I placed my order on 21st Feb. UP TILL NOW I STILL HAVE NO RECEIVED MY ORDER! Everytime i email asking about it, I get fobbed off and told its still coming but just delayed; my questions of my item’s whereabouts and how long it’ll be for it to arrive do not get answered. Im extremely unhappy with the service i have gotten from the company. I am very tempted to take things further if I do not receive my refund.
May 4, 2020
Unprompted review
Reply from Hipsline
Hello Shaniah
We thank you for your message.
We are sorry that you have not yet received your order.
The essential and draconian measures taken by the whole world to defeat the Corona Virus had a negative impact on our Hipsline company and we went bankrupt. We can no longer resume our activity unfortunately.
Please note that we are currently working on the reimbursement of orders that could not be sent. We are monitoring the situation closely and invite you to send us an email to refund@hipsline.com with your order number. The refund should arrive after 2-3 working Days.
We apologize for this inconvenience and thank you for your understanding.
We remain at your disposal and we take this opportunity to thank you for your purchase from us.
Best regards
Team Support
I want to file a LAWSUIT!
Hey guys I just searched for their website & they changed their site domain to us. hipsline. com/products/pilatesbar.
And they raised the price to $199 claiming to give 50% off.
I made an order in February 2020 and they they charged me three additional times without my authorization. I've been going back & forth with their Team Support since then with an exchange of 20 messages and they keep telling me that due to the high demand of orders my product shipment has been delayed. This is definitely a scam and I definitely will not go out without a fight!!
Please let me know if anyone is trying to file a class action lawsuit. These people must be taught a lesson.
May 4, 2020
Unprompted review
Reply from Hipsline
Hello Tiera
We thank you for your message.
We are sorry that you have not yet received your order.
The essential and draconian measures taken by the whole world to defeat the Corona Virus had a negative impact on our Hipsline company and we went bankrupt. We can no longer resume our activity unfortunately.
Please note that we are currently working on the reimbursement of orders that could not be sent. We are monitoring the situation closely and invite you to send us an email to refund@hipsline.com with your order number. The refund should arrive after 2-3 working Days.
We apologize for this inconvenience and thank you for your understanding.
We remain at your disposal and we take this opportunity to thank you for your purchase from us.
Best regards
Team Support
hipsline pilates bar
I have to tell you as a business owner how disappointed I am from one ordering the Pilates bar and reviewing all the negative feedback along with your using COVID as an excuse to go bankrupt. If you knew you were having money issues, you should have disabled the product as well as the payment action. Not only did I purchase one, I got charged for three plus international fees so my total ends up being $92.67. How disappointing so everyone is screwed because you are using the bankruptcy card. You owe us our money back and you should never sell anything again.
May 3, 2020
Unprompted review
Reply from Hipsline
Hello Kristal
We thank you for your message.
We are sorry that you have not yet received your order.
The essential and draconian measures taken by the whole world to defeat the Corona Virus had a negative impact on our Hipsline company and we went bankrupt. We can no longer resume our activity unfortunately.
Please note that we are currently working on the reimbursement of orders that could not be sent. We are monitoring the situation closely and invite you to send us an email to refund@hipsline.com with your order number. The refund should arrive after 2-3 working Days.
We apologize for this inconvenience and thank you for your understanding.
We remain at your disposal and we take this opportunity to thank you for your purchase from us.
Best regards
Team Support
Scam company, take your money, give you a tracking number, but do not reply to any correspondence and no refund!
This company doesn’t even deserve one star. I ordered my item on April 1st, should have known better I suppose. My order was “shipped” and expected delivery was to arrive no later than April 22nd. I go to track it and the website does not exist. I did contact the company back in mid April to find out when my order would be delivered to which they did reply, the attempts after that I have not heard ANYTHING. I now just want my money back. SUCH A SCAM!!!!!!!!!!!!
May 3, 2020
Unprompted review
Reply from Hipsline
Hello Rosa
We thank you for your message.
We are sorry that you have not yet received your order.
The essential and draconian measures taken by the whole world to defeat the Corona Virus had a negative impact on our Hipsline company and we went bankrupt. We can no longer resume our activity unfortunately.
Please note that we are currently working on the reimbursement of orders that could not be sent. We are monitoring the situation closely and invite you to send us an email to refund@hipsline.com with your order number. The refund should arrive after 2-3 working Days.
We apologize for this inconvenience and thank you for your understanding.
We remain at your disposal and we take this opportunity to thank you for your purchase from us.
Best regards
Team Support
Refund re Hipsline
Having had a response Hipsline suggest I go to refund this doesn't exist with no option to find 😒
May 3, 2020
Unprompted review
Reply from Hipsline
Hello Yvonne
We thank you for your message.
We are sorry that you have not yet received your order.
The essential and draconian measures taken by the whole world to defeat the Corona Virus had a negative impact on our Hipsline company and we went bankrupt. We can no longer resume our activity unfortunately.
Please note that we are currently working on the reimbursement of orders that could not be sent. We are monitoring the situation closely and invite you to send us an email to refund@hipsline.com with your order number. The refund should arrive after 2-3 working Days.
We apologize for this inconvenience and thank you for your understanding.
We remain at your disposal and we take this opportunity to thank you for your purchase from us.
Best regards
Team Support
Scammers!!! Report them to better business bureau
Could we all group together and try to file a LAWSUIT against the creator of this fraudulent website? As I see, I’m not the ONLY one who has been scammed here. I placed an order April 3rd Order number #29474. Today I see their website suddenly vanished along with the link for tracking. I’m down for taking whomever is responsible for taking our money like that any legal way possible. They are still out there running under new names,scamming even more vulnerable people like us . Facebook & IG should not be promoting this scam websites and I’m definitely sure it’s a violation of the terms for “sponsored ads” Please email me @smithsmithsmith at yah00 if anyone is down to group up to file a civil complaint on whomever is the web master of these fake websites. Give us our products or give us our mf money back! Karma is a big b*tch. Remember that.
May 3, 2020
Unprompted review
Reply from Hipsline
Hello London
We thank you for your message.
We are sorry that you have not yet received your order.
The essential and draconian measures taken by the whole world to defeat the Corona Virus had a negative impact on our Hipsline company and we went bankrupt. We can no longer resume our activity unfortunately.
Please note that we are currently working on the reimbursement of orders that could not be sent. We are monitoring the situation closely and invite you to send us an email to refund@hipsline.com with your order number. The refund should arrive after 2-3 working Days.
We apologize for this inconvenience and thank you for your understanding.
We remain at your disposal and we take this opportunity to thank you for your purchase from us.
Best regards
Team Support
If only you could give 0 stars
If only you could give 0 stars! I ordered at the beginning of April and money was taken and now the website is no longer there when I go to check on my order. As I now see by all the other reviews, this company is a big scam and stole money from so many!
May 3, 2020
Unprompted review
Reply from Hipsline
Hello Tara
We thank you for your message.
We are sorry that you have not yet received your order.
The essential and draconian measures taken by the whole world to defeat the Corona Virus had a negative impact on our Hipsline company and we went bankrupt. We can no longer resume our activity unfortunately.
Please note that we are currently working on the reimbursement of orders that could not be sent. We are monitoring the situation closely and invite you to send us an email to refund@hipsline.com with your order number. The refund should arrive after 2-3 working Days.
We apologize for this inconvenience and thank you for your understanding.
We remain at your disposal and we take this opportunity to thank you for your purchase from us.
Best regards
Team Support
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