Hireace Reviews 

188
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and professional, often highlighting their amazing service and welcoming approach. The booking process is frequently described as straightforward and easy, with many appreciating the efficiency of pick-up and drop-off procedures. People found the overall user experience seamless and hassle-free, noting excellent customer service from initial contact to vehicle return. However, some customers also noted issues with customer service, experiencing unhelpful helpline interactions and difficulty reaching managers.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their friendliness, helpfulness, and... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the friendly, helpful, and... See more

Booking process

Clients share positive opinions on the booking process, with many reviewers finding it easy and efficient,... See more

Customer service

Customers consistently report positive experiences with customer service, describing it as exceptional,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease and lack of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wanted a small trailer for several hours. Hireace had a good selection at reasonable cost. Online info and booking both easy to follow and complete. Helpful staff made pickup and drop off straightforw... See more

Rated 5 out of 5 stars

Staff were amazing from the time we had the quote to the time we collected and returned the Van / trailer. We have rented from Hireace Onehunga for many years now and always amazed of the ongoing se... See more

Rated 5 out of 5 stars

First time using Hireace & the experience couldn’t have been any easier. I happened to be passing so went in to book. Lovely guy who had me settled with what I needed in no time. Upon collection I... See more

Rated 5 out of 5 stars

Top quality hiring experience from start to finish/drop off!!! Over the phone staff were super helpful and offered very clear info and guidance around insurance policies and hire payments.... I was b... See more


Company details

  1. Truck Rental Agency

Written by the company

Hireace is a well established, privately owned and operated nationwide business. Specialising in trailer and vehicle hire and leasing packages to suit your needs from long or short term, one day to one year. We also offer one way hires between our nationwide rental locations. With a well maintained fleet of vehicles and trailers, we use only New Zealand designed and built Briford trailers that have been proven in the rental industry. From moving vans and trucks to minivans and minibus hire - we do it all, and at a competitive price!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

188 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 42% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(188)

81 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer experience!

Hirace stood out for me with their customer service and great communication. Staff members were super friendly and knowledgeable. Communication via email was consistent and appropriate throughout the process. Very impressed and will definitely recommend and use for future projects.

July 13, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding Service

I was very impressed with the welcoming and friendly staff at the Te Aro depot.
Great communication and responsive to a late change I required to my booking.
The rates are very competitive and I have no hesitation in recommending HireAce for their outstanding service.

July 9, 2024
Unprompted review
Rated 5 out of 5 stars

Hireace are awesome to deal with

Hireace are awesome to deal with, they treat you like a customer, not a number, they recognise your individual needs, make recommendations accordingly and are actually happy to help in giving you the time of day to explain the process plus they show gratitude where they see you the customer, showing care and respect for their vehicle's and staff
I highly recommend just paying the extra dollars for the platinum insurance, it's not only your peace of mind but it's Hireace's too, and like I said they appreciate it

July 14, 2024
Unprompted review
Rated 5 out of 5 stars

Everything was straight forward easy to…

Everything was straight forward easy to follow and understanding just the entrance to Henderson branch have to go to the end to turn around but no biggie and maybe the person at reception promoting other deals or or stuff yous had to offer like GPS, carseats etc other than that it's a cheap affordable rental campany.

July 11, 2024
Unprompted review

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