Hireace Reviews 170

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendliness, and efficiency, making the entire process smooth from booking to drop-off. Many people highlight the excellent service and the ease of the booking process, often noting the affordable rates and well-maintained vehicles. The overall experience is frequently described as fast, professional, and accommodating to changing needs. However, some customers also noted issues with customer service, experiencing long waits for assistance or having to explain situations multiple times. A few other people also felt that there was a lack of transparency regarding costs, with unexpected charges appearing, and some reported delays in bond refunds.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their friendliness, helpfulness, and... See more

Service

People report positive experiences with service, often highlighting the friendly, helpful, and efficient... See more

Booking process

Customers had positive experiences with the booking process, often describing it as fast, efficient, and easy... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the high level of service,... See more

Price

Clients share positive opinions on price, with many reviewers finding the rates affordable and reasonable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wanted a small trailer for several hours. Hireace had a good selection at reasonable cost. Online info and booking both easy to follow and complete. Helpful staff made pickup and drop off straightforw... See more

Rated 5 out of 5 stars

Staff were amazing from the time we had the quote to the time we collected and returned the Van / trailer. We have rented from Hireace Onehunga for many years now and always amazed of the ongoing se... See more

Rated 5 out of 5 stars

First time using Hireace & the experience couldn’t have been any easier. I happened to be passing so went in to book. Lovely guy who had me settled with what I needed in no time. Upon collection I... See more

Rated 5 out of 5 stars

Top quality hiring experience from start to finish/drop off!!! Over the phone staff were super helpful and offered very clear info and guidance around insurance policies and hire payments.... I was b... See more


Company details

  1. Truck Rental Agency

Written by the company

Hireace is a well established, privately owned and operated nationwide business. Specialising in trailer and vehicle hire and leasing packages to suit your needs from long or short term, one day to one year. We also offer one way hires between our nationwide rental locations. With a well maintained fleet of vehicles and trailers, we use only New Zealand designed and built Briford trailers that have been proven in the rental industry. From moving vans and trucks to minivans and minibus hire - we do it all, and at a competitive price!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

170 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 57% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Easy to go without any hassles!

They have lots of model and different size trucks to choose even we are walk in customers. The truck that we rented was great and very reliable with a reasonable price. It's tidy and in good mechanical condition. The staffs are freliendly and helpful.

July 7, 2024
Unprompted review
Rated 5 out of 5 stars

Good hire and friendly staff

Good hire and friendly staff. Katti and Adarsh put safety first by hooking up trailer and ensuring all lights working correctly. Pick up and drop off was hassle free and trailer was clean when picked up. Will definitely use Hireace again.

July 13, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer experience!

Hirace stood out for me with their customer service and great communication. Staff members were super friendly and knowledgeable. Communication via email was consistent and appropriate throughout the process. Very impressed and will definitely recommend and use for future projects.

July 13, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding Service

I was very impressed with the welcoming and friendly staff at the Te Aro depot.
Great communication and responsive to a late change I required to my booking.
The rates are very competitive and I have no hesitation in recommending HireAce for their outstanding service.

July 9, 2024
Unprompted review
Rated 5 out of 5 stars

Hireace are awesome to deal with

Hireace are awesome to deal with, they treat you like a customer, not a number, they recognise your individual needs, make recommendations accordingly and are actually happy to help in giving you the time of day to explain the process plus they show gratitude where they see you the customer, showing care and respect for their vehicle's and staff
I highly recommend just paying the extra dollars for the platinum insurance, it's not only your peace of mind but it's Hireace's too, and like I said they appreciate it

July 14, 2024
Unprompted review
Rated 5 out of 5 stars

Everything was straight forward easy to…

Everything was straight forward easy to follow and understanding just the entrance to Henderson branch have to go to the end to turn around but no biggie and maybe the person at reception promoting other deals or or stuff yous had to offer like GPS, carseats etc other than that it's a cheap affordable rental campany.

July 11, 2024
Unprompted review

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