Hireace Reviews 162

We hired from silverdale Auckland and dropped of in Wellington city. Staff at both branches were outstanding with attention to detail and overall efficiency, making our hire experience smooth and painless. Thanks again Hireace.

Very easy to book, the staff were very friendly and professional at pick up and drop off. I had a slightly older vehicle but it more than did the job.

Great staff and very professional, extremely helpful. East Tamaki branch employees Andrei and Neil were wonderful. Highly recommend this branch.

Top quality hiring experience from start to finish/drop off!!! Over the phone staff were super helpful and offered very clear info and guidance around insurance policies and hire payments.... I was blown away by the affordable rates for hiring a moving van and then when I needed a bit of extra time, again the customer service team fielded calmly and warmly my myriad of questions around costs and extra time and drop off info!!! Medals for them!!!!
Returning the vehicle to friendly welcoming staff is such a great way to end the day, thank you hireace team!!! To top everything off my held security $$ deposit was released straight back into my account once vehicle was returned-no hassles whatsoever!!! Clean well kept vehicle and amazing staff both in person and over the phones and affordable as rates-what's not to like, right?!!!!

Nice and easy pickup and trop off. Very friendly staff, great service. Will use again.
A. Bowden

Great people , great service

The truck that we'd hired was not fit for purpose and broke down again and again! Repaired but with no assurance it would keep going - it broke down again! The manual DPF filter purge mode wasn't working. A 2 day trip took 4 days. Waited on the side of the road for 2 hours, limped on to where it was safer, and waited another 3 1/2 hours before another truck was brought. Our first truck was 18 years old, beaten up. The second truck was 2 years younger and looked worse than the first truck! The hand brake sleeve prevented the lever being used. Had to be removed.
This was an absolute nightmare and also cost 2 nights in motels because of breakdowns. On top of that the helpline people clearly weren't keen to help. Do not use this company!

I hired a truck from your company and was asked to make payment, which I did. However, I was only informed of your policy after the transaction was completed. This is not appropriate, as customers should be given full access to all policies before making a payment so they can make an informed decision.
For comparison, another company, Handy Rentals, clearly provides their policies before payment, which I believe is the correct and fair approach. Receiving your policy only after I had already paid was disappointing and unacceptable.
I believe this matter should be addressed, as transparency before payment is essential for customer trust and fairness.

It was so easy and service was excellent! What we needed during a stressful time for our family

They was very good to deal with right from first moment I spoke to them and the staff inn the traungra depo was really amazing services and frenidly great work from all staff at hireace thanks to all

Process was so easy from initial quote to booking to collection to drop-off. No dramas!

The human touch makes it more enjoyable to book with this hireace in henderson, the team are very helpful. We will use them again in future, very clear in instruction and no hidden fee's

Good and proffesional service from Navya.This is second time we are hiring.Efficent and knowlegable lady to deal with

I hired a Cargo Van and was very happy how the process was. It was simple and they listened to what my requirements were.
Picking up the van was easy and straight forward and handing it back was easy (No hassles).
I would use them and again and recommend them.

Hired a large truck to move house from Christchurch airport branch. Truck was clean and worked perfect. Jesse checked us in and he was friendly, knowledgeable and helpful. Would absolutely use Hireace again. Good value for money!

Friendly staff.

Well organised business and easy to deal friendly staff.

Great customer facing service, good communication and knowledge. A good experience, I'll be back.

Me andmy daughter hire a large cargo van through in Wellington for few days our experience was very good got us where we need to be and back since it was a long drive wonderful customer service when we arrive to collect the van and also there were crews were there to greet us when we arrived to drop it of was very good fast was in and out no hassle thank you very much for your help Hireace keep up with good work. I will come back .

Staff were amazing from the time we had the quote to the time we collected and returned the Van / trailer.
We have rented from Hireace Onehunga for many years now and always amazed of the ongoing service.
Sorry no photos to share, we were very busy attending to our team requirements for the weekend.

Fantastic service from booking to drop off!
nice modern truck perfect for what we needed