Hireace Reviews 165

The help I received when I called the phone number was really encouraging, especially at a stressful time such as booking flights and accommodation for a large group and co ordinating everything to meet at the same times. The staff were helpful and reassuring which gave me confidence in my bookings

Left my phone in the van and spent all night searching for it. Got a call on the next day, Sunday from them telling me they had it safe and i can pick it up anytime. Great service. Cheers

Staff adjusted the rental to work for our needs. The moving truck was in great condition and was very easy to use.

Today I rung to cancel our van as our driver and their family where overcome with the sudden death of their nephew. This meant we didnt require this van to travel to our event, when asked for a full refund we were told by the customer service person "Im sorry but the policy states that you need to give us 48hours notice and because you have not done this we can only refund you 50% of what you paid". Shocked that someone would say this, considering we have spent thousands of dollars hiring vans and shuttles from this company. The only way we could receive full refund was to ask the family for a death certificate - this is too intrusive to say the least, this young human passed away tragically and the family are devastated and will grieve for a long time, do these policy writers understand what its like to lose a loved one! We feel saddened that companies who are making so much money can not even provide empathy is these situations. "Our recommendation that the policy be changed to insert a clause to support families in overwhelming circumstances in regards to bereavement" Please trust we do not wish this to happen to others and therefore we will be seeking other avenues to hire our vehicles in the future.

Very easy to deal with and there were no issues either when I got a little late returning the vehicle. The van I hired was in good shape. Overall a great experience.

My initial contact was online wanting information. The lady on the phone was extremely helpful and her professionalism was evident.

Easy booking and helpful quick answer on checking location of Wellington Depot.
Very cheap price, probably because van was quite old.
Helpful friendly staff on pick up and drop off. The man was good in explaining how to accelerate along lane and let van coast up slope to avoid wheel spin.
He took me around exterior and showed me existing paint work faults. On return he checked quickly around and was happy. I didn't cause any more scrapes.
Vehicle was very suitable for a cargo van, very functional and good to drive. The interior roof was worn but this did not matter in a cargo van. Power was down a bit on a steep Ngauranga gorge but this was expected with a heavy load and not a problem.
I explained that we would be moving plants and would sweep out the interior. He said no problem the interior did not need to be perfectly clean. So I swept out out with a broom and he was happy with cleanliness.
Overall a very good hire.
Thanks very much.

It was very easy to book online and collect the trailer I hired from Hire Ace in Grey Lynn. The trailer was clean and just the right size. The Hire Ace staff helped me with hooking uo the trailer and were able to extend my hire time if required. I would definitely recommend them.

Very easy to deal with. Excellent cargovan for the trip to Wellington and back to Christchurch moving my sons belongings.
Well priced. Can recommend!

The staff were friendly and helpful. Even when I couldn't get the truck going, someone came out and helped to get it going. And when I arrived back at the depot with literally one minute to spare, they were really good about it.

Great customer service!

The team at HireAce was super friendly and both drop-off and pick-up. They made sure we were able to access the features of the van and even guided us in and out of the tight parking spaces in Glenfield. We would be happy to use HireAce again.

Exceptional service! The team at Mt Wellington gave me great advice and helped me select the van which would work best for me. They were also invaluable in letting me know about their package for moving house which included blankets, ties and a trolley. Easy pick up and drop off with the team being friendly and calming throughout. Highly recommend

Great truck, great service, super flexible and helpful!

Great service, very convenient, truck a bit aged but fit for purpose. Good value

Excellent Service!

The team made hiring a vehicle quick and easy!
Customer service online and in Store was great.

Thanks Team!

Easy to book the trailer I needed, and collection and return was straightforward, efficient and very friendly.
I have used Hireace on a number of occasions and have always found the service to be top class

Competitive pricing, convenient pick up and drop off and the van (Toyota Hiace ZX) was in immaculate condition and a pleasure to drive (4 day rental for trips up and down the country). Really friendly helpful team, I was nervous about driving a big van but the whole process was easy.

First time using Hireace and absolutely impressed with their service. Friendly staff, quick responses to queries, honest advice to suit my needs and great vehicles. If you're looking to move houses, talk to Hireace. Will definitely be using their services again

Great customer service. Highly recommend