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Rated 1 out of 5 stars

I am extremely disappointed with the way Somerset Bridge Insurance has handled my case. I wish I had checked the reviews beforehand, as many customers seem to have had similar negative experiences.... See more

Rated 1 out of 5 stars

Hi the worst company to do business with. I had really bad experience with them. Returned my car 2 weeks ago and today they paid me back only half of the deposit. Without any explanation. Really un... See more

Company replied

Rated 1 out of 5 stars

After paying for Rent to buy for 10 months with £500 deposits I Lost my dad and after notifying this company that I will travel home for the funeral,they told me to bring the vehicle to park it in th... See more

Company replied

Rated 1 out of 5 stars

I just hire a car from this company , and been trying to get in touch for 3 days and getting answer machine saying, " office is shut" I just wonder what happens if I run into trouble, who do I call... See more

Company details

  1. Car Rental Agency

Information provided by various external sources

Hello Everyone & Welcome We are one of the leading PCO companies in London and strive to make your experience one that you will remember for all the right reasons. We understand that each driver has different requirements and that the PCO market is a dynamic and diverse industry which is constantly evolving. We aim to be at the forefront of this change and ensure that all our drivers, new and current are part of this exciting journey with us! Get in touch with us today to see how we can tailor our packages to suit your needs!


Contact info

1.6

Bad

TrustScore 1.5 out of 5

175 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

They’re very good when you need them…

They’re very good when you need them and helpful. The only things they preferred to communicate them by email,but still they will get back to you with quick answers.

September 19, 2020
Unprompted review
HireBrid logo

Reply from HireBrid

Dear Mr Mebrhatu,

Thank you for the 5 stars. If there is any problem please do not hesitate to contact us.

Hirebrid Team

Rated 5 out of 5 stars

Excellent brilliant wonderful…

Excellent brilliant wonderful helpfull
I have no problum with them always listening and solve my problem as soon as possible very happy to work with them god bless them all
Many thanks HIREBRID team

September 17, 2020
Unprompted review
HireBrid logo

Reply from HireBrid

Dear Sir,

Thank you very much for the kind words. If you need any other help please do not hesitate to contact us.

Drive safe,

Hirebrid Team

Rated 1 out of 5 stars

Good or worse.

They have been good. But their customer service is very very bad. They don’t have phone number to contact in case of emergencies.
And during the pandemic they ask for 80 pound insurance which was good. But suddenly I received the email my rent is due without telling us before.
Which was really bad and when they change their address, they did not inform us and my account was blocked with ride share companies.
They didn’t take the responsibility for that.

September 17, 2020
Unprompted review
HireBrid logo

Reply from HireBrid

Dear Mr Khan,

We are very sorry to hear of the experience that you have had. Please email in to info@hirebrid.co.uk and someone will be sure to help you.

Drive Safe,

Hirebrid Team

Rated 5 out of 5 stars

The best company in London

The best company in London , England , United Kingdom, thank you I make 3 months with you tomorrow, Tank you Hirebrid, God bless , the One.

September 17, 2020
Unprompted review
HireBrid logo

Reply from HireBrid

Dear Mr Shopov,

Thanks for the kind words. If there is anything else that you need please let us know.

Drive Safe,

Hirebrid Team

Rated 5 out of 5 stars

Remarkable company

Company took care of account , understood my situation. Was linen and helpful.Good company to hire from

September 17, 2020
Unprompted review
HireBrid logo

Reply from HireBrid

Dear Mr Suleman,

Thank you for the kind words. We are glad we can help you and please let us know if there is anything more we can do for you.

Drive safe,

Hirebrid Team

Rated 1 out of 5 stars

The car was not clean full of dust the…

The car was not clean full of dust the seats had stains on them the roof lining is black in some places the car had many scratches the mats were disgusting i threw them away and replaced myself there are tears and rips on the rear door cards mist rental companies cars are nearly new these cars are over 3yrs old with over 130,000mls on the clock

September 17, 2020
Unprompted review
HireBrid logo

Reply from HireBrid

Dear Mr Ahmed,

We are very sorry to hear about this. We can guarantee that our cars are all fully steam cleaned and sanitised before they are given out to customers therefore it is highly unlikely our cars will be anything like you describe them. Please bring the car down to the office so that we can have a look at it and change it for you if necessary.

Kind regards,

Hirebrid Team

Rated 1 out of 5 stars

Not helpfull at all.

September 17, 2020
Unprompted review
HireBrid logo

Reply from HireBrid

Dear Mr Islam,

Sorry to hear that. Please give the office a call and we can try and resolve any issues you have.

Hirebrid Team

Rated 5 out of 5 stars

Excellent people

Very reliable and helpful people over there. Fast and very simple process I am applied through online all my documents, and couple of emails which they replied back instantly that's it job done within three days am on the road.And the car is amazing too.

August 26, 2020
Unprompted review
HireBrid logo

Reply from HireBrid

Dear Mr Ayyadurai,

Thank you very much for your kind review. We are glad you like the car and the process was not too long for you either. If there is anything you require from us at Hirebrid please do not hesitate to contact us and we would be more than happy to help you with anything.

Kind regards,

Drive safe and stay safe,

Hirebrid Team

Rated 5 out of 5 stars

I Drive with Uber and other Apps last 5…

I Drive with Uber and other Apps last 5 years, I don't have any car but I always hired car & I did last 3 companies. But this time I did from HireBrid the reason I call into HireBrid office and Muhammad picked my call, Muhammad was so polite with me from day-one to I start driving the car, I and my 3 other friends tried to upload all documents but we all failed,
but muhammed helped me. His polite service I can't forget at all. Every customer I pick-up I do remember him. I really appreciated his hard work and excellent service.

Thank you Muhammad

July 12, 2020
Unprompted review
HireBrid logo

Reply from HireBrid

Dear Mr Khan,

Thank you for the kind review and we are glad that Muhammad was able to help you and answer all your questions. As always if there is anything we can do to help please do not hesitate to call us or email in.
We hope you are enjoying your car and will pass on the good words to Muhammad.

Thank you,

Hirebrid Team

Rated 5 out of 5 stars

Amazing company

Amazing company, easy to communicate with the team and no hassle when getting a rental. Definitely recommend them.

July 3, 2020
Unprompted review
HireBrid logo

Reply from HireBrid

Dear Mr Habib,

Thank you for your message, we are glad that you had an enjoyable experience with Hirebrid.

Should you require any further assistance in the future please do not hesitate to get in touch

Kind Regards

Hirebrid Team

Rated 5 out of 5 stars

Genuinely Exceptional !!!

I've hired before from other hire companys for 4 years now and thought it was time for a change as i did not receive the help and customer care that should be given to customers. I recently decided that i would hire my vehicle from hirebrid after reading the reviews and can honestly say that the help and support i received from the staff was EXCEPTIONAL!!!

Cannot fault them and would genuinely recommend them as for the first time in a long time i genuinely felt that i received first class customer service and support especially with what i and everyone has been through with the pandemic and lockdown.

Thanks again

Hanine Hayani

June 15, 2020
Unprompted review
HireBrid logo

Reply from HireBrid

Dear Mr Hayani,

Thank you very much for your great review. Your words are greatly appreciated and are proof that we are doing things right for our customers by focusing on customer service.

If you ever have any other questions or issues please give us a call or an email and we would be happy to help you in any way that we can.

Kind regards,

Hirebrid Team

Rated 5 out of 5 stars

The experience I shared with Hirebrid…

The experience I shared with Hirebrid was professional, easy, and I'd reccommend to others

June 12, 2020
Unprompted review
HireBrid logo

Reply from HireBrid

Dear Mr King,

Thank you for the kind words and the rating. Please do not hesitate to contact us if you have any questions at all.

Kind regards,

Hirebrid Team

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