HireBrid Reviews 

175
TrustScore 1.5 out of 5

1.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I am extremely disappointed with the way Somerset Bridge Insurance has handled my case. I wish I had checked the reviews beforehand, as many customers seem to have had similar negative experiences.... See more

Rated 1 out of 5 stars

Hi the worst company to do business with. I had really bad experience with them. Returned my car 2 weeks ago and today they paid me back only half of the deposit. Without any explanation. Really un... See more

Company replied

Rated 1 out of 5 stars

After paying for Rent to buy for 10 months with £500 deposits I Lost my dad and after notifying this company that I will travel home for the funeral,they told me to bring the vehicle to park it in th... See more

Company replied

Rated 1 out of 5 stars

I just hire a car from this company , and been trying to get in touch for 3 days and getting answer machine saying, " office is shut" I just wonder what happens if I run into trouble, who do I call... See more

Company details

  1. Car Rental Agency

Information provided by various external sources

Hello Everyone & Welcome We are one of the leading PCO companies in London and strive to make your experience one that you will remember for all the right reasons. We understand that each driver has different requirements and that the PCO market is a dynamic and diverse industry which is constantly evolving. We aim to be at the forefront of this change and ensure that all our drivers, new and current are part of this exciting journey with us! Get in touch with us today to see how we can tailor our packages to suit your needs!


Contact info

1.6

Bad

TrustScore 1.5 out of 5

175 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.6

All reviews

(175)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great people to deal with!

Great people to deal with. Very courteous and professional staff. Vehicle was delivered on the date promised and with even lower milleage than expected. Wish I found out about Hirebrid earlier. Definitely would recommend them.

November 15, 2018
Unprompted review
HireBrid logo

Reply from HireBrid

Dear Mr Singh,

Thank you for your kind review. So happy that we are providing a service which you are proud of and happy to have you as a customer.

Kind regards,

Hirebrid Team

Rated 5 out of 5 stars

Been with hirebrid since early 2018

Been with hirebrid since early 2018. Never had any problems with them. They’ve always been happy to help and are just a phone call away. No hidden charges at all and offer a range of options to suit an individuals needs.

November 15, 2018
Unprompted review
HireBrid logo

Reply from HireBrid

Dear Mr Vithursan,

Thank you for the kind words. Glad we can help you and we always aim to be very transparent so that our customers and potential customers always know where we stand.

Kind regards,

Hirebrid Team

Rated 5 out of 5 stars

The Best Company in UK

The best company for car rental i ever come across ,very friendly staff and very efficient service,i honestly recommend this to all PCO drivers.

November 15, 2018
Unprompted review
HireBrid logo

Reply from HireBrid

Dear Mr Raza,

Thank you for your kind words.

Kind regards,

Hirebrid Team

Rated 5 out of 5 stars

Hirebrid is the way forward for PCO Drivers

I had spent alot of time looking around for PCO hire, but when I came across HIRRBRID, I knew they were the one. The whole process was easy from the word go. I had a brand new car the very next day and have been loving it ever since. I have been with them now for 1 year and I always recommend them when anyone ask about PCO hire.

November 15, 2018
Unprompted review
HireBrid logo

Reply from HireBrid

Dear Mr Raghoobar,

Thanks for the review. We are glad that we were able to help you out when you needed a car. Please recommend us and we will improve all the time.

Kind regards,

Hirebrid Team

Rated 5 out of 5 stars

I have been with this company for one…

I have been with this company for one year really they are very helpful and great service & guys very easy to be responded through the email.

November 15, 2018
Unprompted review
HireBrid logo

Reply from HireBrid

Dear Mr Hassan,

Thank you for leaving a good review. Glad we could be of help to you.

Kind regards,

Hirebrid Team

Rated 5 out of 5 stars

HireBrid? 5 STARS COMPANY

I have used this company for three years now and I'm very satisfied. I had a great experience, great service, they have been helpful in every aspects. Highly recommend them.

November 14, 2018
Unprompted review
HireBrid logo

Reply from HireBrid

Dear Mr Paun,

Thanks for the review and the recommendation.

Kind regards,

Hirebrid Team

Rated 3 out of 5 stars

I’m a hirebrid customer for a year and…

I’m a hirebrid customer for a year and half now!!!
The customer service could be a lot better!!!
I had an issue with my car in Toyota saint Albans!
And I’ve expected more support from hirebrid!but it’s didn’t happen!!!
They told me to deal with Toyota my self! Even if I was sent from hirebrid to that specific Toyota and the car still on hirebrid name!!!
I hope my review will get the company to improve more on their customer service!!!!
Thanks

November 14, 2018
Unprompted review
HireBrid logo

Reply from HireBrid

Dear Mr Okba,

Thank you for your honest review. We are putting more effort into our customer service and trying to improve it everyday for our customers. Please help us by providing feedback when necessary.

Kind regards,

Hirebrid Team

Rated 5 out of 5 stars

That’s a great company

That’s a very good company! Straight forward service . I’ve got a rent to buy with them and I didn’t have any problem so far !
Thanks
Renato Szescilo

November 14, 2018
Unprompted review
HireBrid logo

Reply from HireBrid

Dear Mr Szescilo,

Thank you for the review. If you need any help please do not hesitate to contact us.

Kind regards,

Hirebrid Team

Rated 5 out of 5 stars

HireBrid Car Rental

I rent a car for work from HireBrid, they're always getting back to me on a timely fashion whenever I have any queries and have incredible customer service. I couldn't be happier with the experience I have with them and would definitely recommend them to anyone looking to rent a car!

November 13, 2018
Unprompted review
HireBrid logo

Reply from HireBrid

Dear Mr Cancellieri,

Thank you for the kind review. Glad to hear that we are responsive and helping you when needed. Please do not hesitate to contact us if you have any other questions.

Kind regards,

Hirebrid Team

Rated 5 out of 5 stars

I needed to rent a PCO ready car…

I needed to rent a PCO ready car urgently and was let down by another company. When I found out about Hirebrid and contacted them the service, professionalism, advice and help I received has been honest straight forward and second to none. I'm renting a great car at a reasonable price they've always been available to help with issues when they've arisen I've been working for the last 11 months and have had the same car throughout I have no complaints. I highly recommended Hirebrid.

November 13, 2018
Unprompted review
HireBrid logo

Reply from HireBrid

Dear Mr Annan,

Thank you very much. I am glad we were able to help you and provide you with a car. We work hard so that we can get customers like yourself who have been with us for 11 months. Thanks for your loyalty.

Kind regards,

Hirebrid Team

Rated 5 out of 5 stars

very understanding and helpful company

very understanding and helpful company. professional and organised would recommend to everyone . thanks hirebrid

November 13, 2018
Unprompted review
HireBrid logo

Reply from HireBrid

Dear Monsur,

Thank you for the review. Glad to hear you are enjoying your car and our service.

Kind regards,

Hirebrid Team

Rated 5 out of 5 stars

Fantastic company to work with

This is a fantastic company to work with. They have been professional from the start. I have been using them for the last 2 years and have had no issues at all. Do not hesitate to use them as a reliable company for your needs.

Kind regards,
Akhtar
(LT18 WFD)

November 13, 2018
Unprompted review
HireBrid logo

Reply from HireBrid

Dear Mr Nizami,

Thank you very much for the kind words. We try to help our customers and want them to feel that they have been dealt with professionally.

Kind regards,

Hirebrid Team

Rated 5 out of 5 stars

Keep it up

Got a brand new car from them. Excellent service. Thanks to Mohammed.
Though the car took more then two months to arrive but I am really happy with the car.

No credit check, no experience needed. Just deposit 500 pound and get a new car.

Thanks
LM68 ESO

November 13, 2018
Unprompted review
HireBrid logo

Reply from HireBrid

Dear Mr Khan,

Thank you for the kind review of us. We are glad you liked our service and we will be sure to tell Muhammad how much of a good job he is doing.

Kind regards,

Hirebrid Team

Rated 5 out of 5 stars

Finally proper Company

Hi I want to thanks to Hirebrid company because after many years I found finally one company wich Really care for customers.Very professionalism and fare.Thanks LT66GGF

November 13, 2018
Unprompted review
HireBrid logo

Reply from HireBrid

Dear Paul,

Thank you for leaving such a nice review. We try to be professional and make our customers feel that we are there for them.

Kind regards,

Hirebrid Team

Rated 5 out of 5 stars

Friendly and caring staff

Friendly and caring staff. Very helpful. I am satisfied with them and will recommwnd them.

November 13, 2018
Unprompted review
HireBrid logo

Reply from HireBrid

Hi Mr Vafadar,

Thank you very much for the kind review. We are happy that you are satisfied and we are here to help you whenever you will need it. If you recommend us to any of your friends then you know we have the referral scheme and you will be eligible for this.

Kind regards,

Hirebrid Team

Rated 2 out of 5 stars

Being too busy to pick up the phone is not an excuse.

I take back what I said previously when I labelled them ''useless'' because I was frustrated and upset that they couldn't help me when I really needed them. They didn't answer the phone after multiple attempts and also didn't respond to my email either, but they were quick to respond to my review.

My first impression of Hirebrid was not positive, I'll say that at least. I will give them another shot in future because I believe in second chances, however, I connect recommend them.

Overall I am sure they're a good company and provide a great service but on the day, at that point in time, when I needed them, they failed me and was not able to deliver the service they promote.

October 19, 2018
Unprompted review
HireBrid logo

Reply from HireBrid

Hi Clem,

This is utterly false representation of Hirebrid because we did not receive any call or information regarding anyone of your name.

Maybe you have got us mistaken with another company. We are very busy and we try to get back to all customers as soon as we can. Unfortunately if you got through the net then it is not on purpose.

Hope you have a good time with the other company.

Kind regards,

Hirebrid Team

Rated 5 out of 5 stars

I just want to say a big thank you from…

I just want to say a big thank you from my hearth to Ahmad and Mohammad is such a nice guys and help me out to understand the deal and make it so easy and simple and you won’t believe it in one day I was on the road and start making money thank you once again god bless both of you

September 22, 2018
Unprompted review
HireBrid logo

Reply from HireBrid

Hi Ajmal,

Thank you for the warm and positive review. We are really glad you are enjoying your Prius! I will be sure to mention to Ahmad and Mohammad that they are doing a good job in keeping customers informed. If you have any questions please do not hesitate to contact or email us.

Thank you for your business,

Hirebrid Team

Rated 5 out of 5 stars

I started renting cars from them in…

I started renting cars from them in 2016, and in march this year I took a car on the rent2buy scheme. In all this time, of course there were a few moments when I was unhappy by a thing or another, but EVERYTIME there was someone there ready to help, especially MJ, that always found a solution for any issue. In 2016, when I started driving as a private hire driver, I got to Hirebrid randomly, but now when I look back I realise I was lucky I didn't go to another company, as I'm sure I wouldn't have found a better service. Many thanks to you guys and especially to MJ! Keep doing what you're doing because you're doing a great job!

July 12, 2018
Unprompted review
HireBrid logo

Reply from HireBrid

Hi Vladimir,

Thank you for your informative review! It is customers such as you who keep us motivated to provide a good service. I am glad MJ was of great help to you and I will be sure to let him know.

If you have any other questions then please do not hesitate to contact us.

Thank you,

Hirebrid Team

Rated 1 out of 5 stars

Hi the worst company to do business…

Hi the worst company to do business with. I had really bad experience with them. Returned my car 2 weeks ago and today they paid me back only half of the deposit. Without any explanation.
Really unhelpful staff. Unprofessional and rude.
I would not recommend them to anyone be carefull

June 26, 2018
Unprompted review
HireBrid logo

Reply from HireBrid

Hi Arshad,

We are very sorry to hear of your experience. We at Hirebrid are dedicated to providing good customer service.

As you are aware the car was not returned in the same condition which it was given to you and you have an email of the breakdown of the costs.

Please contact us if you would like to discuss further.

Kind regards,

Hirebrid Team

Rated 5 out of 5 stars

Hirebrid is best company for car hire

Hirebrid is best company for car hire. Very reliable and flexible. Car is nice. I will go again to Hirebrid inshaAllah.
Thank you Hirebrid.

Nouman Ahmad Hamidi
London

June 13, 2018
Unprompted review
HireBrid logo

Reply from HireBrid

Hi Nouman,

Thank you for the review. We try to help all our drivers and accommodate all their needs.

We are very happy that you enjoyed our 1 month rental option. Hope to see you soon.

Kind regards,

Hirebrid Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look