Hodsons of Penkridge Reviews 200

Part ex'd my Honda crv FH18TTV to them for £11,000. It's now up for £15,000. Draw your own conclusions folks?
My new car from them was not properly cleaned. I spent four hours detailing it. My local car wash would have done a far better job, both inside and out for £15.

I was really impressed with the service I was provided with at the Penkridge branch of Hodson Ford. Mike was really friendly and helpful when I arrived to choose a car and took me through the whole process seamlessly up to today when I drove away with my purchase I am pleased to have found a local garage That is trustworthy, and I’m confident that I will return to service and MOT my car this time next year. Thanks guys five stars.

Professional salesman who gave us all the information about car we were interested in. We were kept up to date with details on car and when it could be picked up. Highly recommend Hodson ford

Car was picked up a dropped off no trouble at all . Good service , pleasant people that seem happy to help also competitive pricing 👍

Car was collected on time and delivered back to me at the exact time stated.
As well as being serviced, it had been washed and the interior cleaned…. which I did not expect!
The service notes were comprehensive and easy to understand with full details and the short video gave useful information.
From initial contact through to completion the whole experience was excellent.
Thank you.

Very easy to book fir a service. Professional and pleasant staff were really efficient in keeping me up to date on the progress. Thank you

Right from the first phone call to return of the car. Perfection

Excellent Customer Service. My car was in need of MOT.
Hudson collected,serviced,valeted and returned to me. Kept in touch throughout

Booked in for service and MOT by phone, a quick response. Boooked in nice and early. Car collected and returned £10. I was sent a video of under the car inspection, all was good, impressed.
service showed, o/s/r starting to wear, front brakes starting to wear and brake fluid change recommended.
October had a reminder of 6 month health check Amber, I reported the n/s/r tyre was slowly loosing pressure, took car to Hodsons, made welcome, they found a nail in tyre. Puncture was fixed, health check ok. Recommended at next service, brake fluid change, fuel additive and air con service. L am impressed with the detail, given at Hodson. Will book in next April.

Great service as always. Kept well informed of progress throughout.

My car needed a software upgrade which after attempting unsuccessfully myself I contacted Hodson Ford to arrange for them to undertake the upgrade which was carried out successfully. At the same time a fault with the charging system non the car was investigated and repaired. All the work was carried out diligently and the staff were helpful and friendly.

Good communication between myself and service department. Really helpful to have the option to have my car collected and taken for a service and returned to me clean inside and out.

Great car service experience as usual, always reliable,competent and experienced staff, thankyou

Staff are friendly, cost was reasonable, its easy to park and they even washed the car and filled with washer water!

Purchased a white Ford Mondeo from Hodson Ford. June 15 2023 1.5T just over £1200 the Car was faulty driving home. Clutch judder knocking noise from gearbox sync 3 did not work stop start did not work reported to dealer.
Had a ford technician look at the car. Told me needed a new clutch and flywheel but could not be done for 3 months. Redicules eventually got car in after 7 weeks after saying I would reject the car 30 days money back.
Gave them the benifit to fix the car big mistake! They had the car in to repair for 7 days fitted new clutch and flywheel new battery.
Had the car back and it started to fail gearbox grinding. Starting up clunking noises braking ON MOTORWAY dangerous on motorway 13k for a car that was unfit for purpose and dangerous.
Eventually got the car rejected lost 400 pounds on extended warrenty charged me 270 pounds for having the privalage of driving a faulty car for 7 weeks and had the nerve to charge me 40 pounds for a kerbed alloy that was not kerbed so in total 800 pounds for buying a crap faulty car from HODSON FORD which was a load of rubbish alloys never kerbed the car is dangerous and back on the forcourt after a couple of days BE AWARE FORD MONDEO WHITE IS A DANGEROUS FAULTY CAR the sales person Mike was ok but HODSON FORD NOT BOTHERED eventually rejected the car and got some money back

Several years of A1 servicing for my own and family cars, give me confidence to continue business with Hodsons.
From initial contact to arranging services and MOTs, to collecting vehicle, and information throughout, all done expertly, and professionally with a friendly manner.

Fantastic service at the Hodson Ford Team again keep me updated with the service. Well done to all of you.

I have recently received my new ford focus St from a different garage to Hodson ford but the car arrived with some contamination under the front offside headlamp on the bumper and due to the garage I purchased from been on the south coast and me living in the Midlands I looked locally and Hodson ford came up it was even recommended by a work colleague.I took the car into Hodson Ford Wolverhampton Rd, Penkridge, Stafford ST19 5NS initially to get the paint contamination rectified all was agreed to be completed by their body shop under warranty the staff were helpful and all seemed well. Car was dropped off 12/6/23 and I was told 2-3 days for completion of work with ford providing a courtesy car all good so far. Work took longer than expected for whatever reason I was not told and got a call late on the friday 16/6/23 and was to far for me to collect as they would be closed by the time I could get there. I then collected monday 19/6/23 upon collection I noticed multiple spots of contamination under the paint and severe pitting there was paint on the headlamp and the lacquer had bubbled under and where the bumper met the wing the lacquer was flaking off obviously I was not very happy but I was told it would be rectified (manager had a look at this point and tried to fob off alot of the issues and ended up walking off before before I had completed sorting the car to come back in and honestly didn't seem to care) .
5/7/23 took car back pointed out all issues to the representative as I handed it over for the second time and told all would be rectified.(the representative was very apologetic and assured me all the issues would be sorted). I was Phoned on 6/7/23 work completed great news 2 days Vs original job of 5days, I collected on 7/7/23. First issue fog lamp hanging off bumper manager saw this and took back into body shop to re-attached (bad start who quality checked this before it was brought out to be handed over?). Due to previous issues I inspected paint job.
Paint remains on headlamp from first spray job even after I asked for it to be cleaned off.
Quality of work is poor as there is pitting and considerable contamination under paint. The lacquer is peeling and lifting under the headlamp to which the same manager kept trying to deflect issues saying it was how bumper was shaped so I had show how it had lifted from base coat and as far as he was concerned it was ok and as he put it "commercially acceptable" ( how is lifting split lacquer acceptable on a fresh paint job)and he would not accept any responsibility trying to deflect any issues (whoever put my number plate on had attached it wonkey to which the manager kept pointing this out to take my concern away from the bad paint job) I had to keep reminding him I was not concerned with this and it was not his concern that it was the paint job I wanted sorting. He continually tried to lie and say there was no issues. He even tried to fob me off saying it must have been resprayed before?!?! If I had known the paint job would be so poor I'd have left the original paint from factory as the quality apart from contamination was good. He tried to tell me it had probably been resprayed before and that's as good as it will get and was not going to rectify and to speak to ford if not happy as they would not repair their poor work again he was generally very unprofessional and didn't seem to care I explained to him he was a representative of the ford motor company and this wasn't a good experience to which his response flippent and that Hodson ford are going to separate our partnership this is not what is expected of a "professional representative of Ford". He then tried making excuses about losing money on the job and on all ford warranty claims like this was my issue, don't accept work if your not making money on it it's just bad business.I'm extremely annoyed and again I'm now left with a poor paint job on my brand new £40000+ car. Honestly it's your choice to go here but if this is how your treated I would avoid at all cost. Hopefully Ford can now step in to rectify this.

All the second hand cars come with a free 3 MONTHS WARRANTY at Hodson Ford Penkridge.
Russ who is head of customer care arranged and told me that the work could be done.
Chris who did the repair work on my car,went out of his way and kindly called to me to show me exactly what he had done,in rectifying the problem before putting the car back together.
The repair work that Chris has done is excellent and i couldn't be more happier.

From booking the service for my car everyone I spoke to was polite and explained the process thoughout .