Halifax Reviews 

No update, no communication, my claim was registered as complete on the bank home manager yet nothing had been done. Haven’t had hot water since Friday, I have informed customer service I live with a vulnerable child and it’s a health and safety issue but this has been ignored totally

not even one star for this appalling and charlatan outfit, and in my opinion, any one should be able to award no star at all. My wife and I paid the whole premium in advance for building and contents, and also emergency cover. This was in November of 2023 to begin on the 24th. When we experienced a leaking roof and contacted the halifax, to keep it short they refused to pay for, or to carry out any repairs at all, because "we had not had more than 25mm of rain in a 24 hour period and the wind speed had not exceeded 50 kilometers per hour for 30 days". regardless of the fact that we had water running down the wall in our lounge and it was raining. when I gently suggested that this was a little ridiculous,the young lady to whom I was speaking, and I know that she was simply repeating what she had been instructed to say, told me that that it was stated in the booklet that we had not received until after we had taken out the policy and paid in good faith, all via the internet site.
still extremely annoyed and confideent that I will not have my premium refunded,which would be the decent thing for the halifax to do.
I will henceforth remain, an implacable enemy to all things Halifax related and will direct all of my family and friends in this vein.

James Whitehead.

I had a house insurance with Halifax for a year. The renewal quote was 15% higher than last year for no reason at all. I had not made a single claim. It's a good job I had stopped auto-renewal.

I am now insuring with another provider which is costing me less than what Halifax quoted me the year before. (23% savings).

Don't put up with cowboy tactics and poor service. Change your provider.

Kitchen ceiling fell through due to an unkown leak in bathroom, on may 23rd lots of damage. We are now on Aug 15th and they still haven't done the work, timescales are horrific, they've had to move me out I have a baby under 1, I'm living out of cardboard boxes. The contractors they use are rude and make you feel like a nuisance when you call. Spoke to them yesterday and they are now saying the contractors lead time they can't start until October, bare in mind my property isn't habitable. I'm so angry, do not recommend.

Samsung 50 inch TV accidentally knock off TV Table when pulled out to retrieve my grandchild toy. Im not able to kneel down due to knee replacment so reason it was pulled out.
Turned round and knock TV over onto carpet....No external damage as managed to break the fall holding onto one of the legs. But unfortuantly something internal had failed and the TV wouldn't work meaning no picture at all.
Call Halifax insurance's and I was asked to complete a form and include photos or a Video...well added a photo but rejected as this didn't show anything other than a blank TV screen so tried to upload a video but struggled with that as to large to upload 20 second video I personally found this to hard to do.
TV collected by electrical engineers I was told they are not to investigate the TV operation in my home or on my propery it had to be taken away for inspection yet this was ignored and they plugged TV in and tried to get it working but failed to.
Few days later they called me to say it was down to wear an tear and not covered under acidental damage and samsung would cover this under warranty normally but its a year out of warranty? . If it was under warranty and I admitted truthfully it had been knock off the table as mentioned the warranty would be void and they would say accidentally damaged so I can't win either way so Halifax home insurance is in my experience this is not fit for purpose...I have the top Gold cover new for old? I tried to fully cover myself but it doesn't work when you need it.
I have made a complaint but got me no where waist of time .
Just to add there was a £100 access and told more than once this might affect my insurance renewal... just to scare me off making the claim.

ABSOLUTE SCAMMERS!!!!
Have been insurance with halifax for my home for past 6 years, never made a claim or alleged claim. Unfortunately in the past few weeks i was forced to due to an electric shortage issue which cause several rooms in my house to be without electricity and a freezer in the garage to break down which costed me in loss food contents items for over £700. Made the claim and the nightmare started with the most ignorant under-qualified call centre workers. They asked me A) to send pictures of the freezer, which i did no issues; B) send a full break down list of food loss and individual costs, again I did. Three days went by and eventually got a call from some very under-trained and clueless lady that shown the real scam of halifax building and contents insurance; no electric shortage and loss in power are covered by halifax, off course why would they....they collect premiums but provide no service in return!! And also no cover for the broken down freezer, again off course "building and content insurance" that covers no contents and building related items. I was told that no matter what the loss food items in the freezer were, the insurance would only cover £250.
They never disclosed that before, they never sent me any paperwork to tell me that, THEY conveniently withheld this when spoken to two advisers, funny that right?? They were waiting for a list that was clearly pointless to compile to then protect themselves from paying out by making up an excuse and a rule AD HOC to make sure they didn't have to pay out or provide support and cover. Funny how that worked out eh, they could have said to me first time if it was the truth, but instead wasted my time in asking me to write an itemised food list and individual costs for something they already decided NOT to pay,
Asked if i was covered for the freezer breaking down and they said obviously i wasn't why would i...just because i as paying for a building and contents insurance i expected to be covered for building and contents loss??? How crazy of me right.....what an absolutely lot of scammers...no issues collecting premiums and paying themselves huge commissions with them, but when its time to provide their customer support they disappear...they find all sort of clauses that protects their backs....funny that.

Stay away people, halifax homes insurance = scam.
they take your money and give nothing in return!!!1

Just received my house insurance renewal quote. This year it has risen over 27% with no explanation. Never had a claim, so for what reason could they justify this? Was quoted £457 but after using a well known comparison site I was quoted under £140 for the same cover but settled for £160 with a very well known insurance firm also with the same cover. If you have been with the Halifax for years you are paying too much, as they no doubt think that you will not go elsewhere no matter what the cost. Be warned do a comparison! You will be shocked at how you have been taken for a mug over the years and it is not has though Halifax has amazing reviews either! Seems the longer you have been with them, the more they will increase the price! Absolutely shocking!

I can only reiterate what has already been said by many before me, and that the customer service, and then delivery of that service being dreadful. I have been trying to claim for a leaking pipe since Feb/March time, and have hit stumbling block after stumbling block. Complaining twice, and having that complaint upheld twice I was given compensation (£100 and £50 respectively) Now, you think that regulating themselves and admitting liability twice would mean they get their act together, but no, we're still here waiting for a settlement, and today I have found out that the figure they pay out will be agreed by their own tradesmen (not who's doing the work) and will be subsequently less than what has been quoted for. I will enquire if their builders would like to come and do the work at those rates, but know the answer.
There are so many better options out there and my rant will make no difference to what they do or how they do it, but please take your time and choose an insurer who may cost a little more, but will offer the service that helps.

Waste of money. Horrible customer service, no call backs as promised, provide email address to send photos that is a no reply so all bounced back, twice. Then declined claim on contents as after 4 months we took everything to dump as couldn’t live with the smell. This is there game, ignore you! Don’t buy from them. 1 claim in 40 years horrific experience, going to Ombudsman.

DO NOT take your home or contents insurance with Halifax.
Firstly, unless you have a bank account with Halifax, you are unable to access any insurance documents or make claims on line, so you have to telephone, and go through all the AI generated rubbish before you speak to a human.
During my first and only claim for damage to Apple laptop, you end up dealing with a company called Davies Group, which is a claims handler, who then patch you through to a dedicated services company who want your Insurance excess before any work.
I paid my £200 excess for an Apple Mac screen repair costing £400, but after 4 weeks still do not have my laptop back.
There is absolutely no communication from either Davies Group or the repair servcie company and only when you ring them up do they explain what;'s going on.
My latest call had someone tell me they cant repair the Laptop until it has been discoonected from the cloud, which it has been.
Absolutely shocking service.
Find another insurace company.

Made one and only claim with Halifax and they send a rude surveyor who told me him self that the valuation sheet for labour and materials he was using was around 4 years out of dated.

Quoted my repair at a ridiculously low amount, refused to use their own contractor, my quotes were coming back at 3 x what the cash settlement was and all Halifax said was, wait for the complaints department to contact you which will be up to 8 weeks....

No help what so ever, complete waste of money

We had a engineer call to repair our boiler but unfortunately accidentally broke our oven door but they was very quick with responding to us with in a couple of days we had a brand new cooker delivered and installed very happy indeed.

Called to cancel my policy as moving out. Tiffany in the Newport office was extremely helpful and helped to change address for other products we have with Halifax which I hadn’t thought about. Lovely customer service manner over the phone as well. Tiffany thank you so much for your help!

Fake home insurance, technical issues not covered !!!! Make attention !!!! Do not use it at all, for this money. Not recommending at all

Very poor response to our resent flood claim…absolutely appalling service.. just read the riot act about exclusions before they really know what the problem is, to be honest still in shock about the response I received today…registered a formal complaint and will contact the regulators on Monday…all after a premium increase at renewal on their premier coverage

We’ve been with Halifax home insurance for years. Last year we had a leak from our shower. It was during the heatwave. I took photos etc of the damage.
They send an awful loss adjuster to assess and you’d have thought he was working for M15. He really unnerved me. His ‘expert’ opinion was that the damage wasn’t anything to do with the drain pipe. He blamed it on the sealant and of course this ‘expert’ got his way we didn’t get any help. One reason cited was that the flooring was dry. The temperature had been almost 40 for several days.
Halifax did not care at all and we were treated like criminals? Never made a claim before and we’re in our 60s.
Awful, awful experience it really upset me.

Computer says no. No point paying years into this policy for content insurance, try to make one claim (complete accident beyond my control) and computer says no. Waste of time and money.

I’ve had a subsidence claim ongoing for 5 years. Their assessment of the building not requiring underpinning, as it was longer moving was incorrect. Consequently it has cracked again in the exact same places and an independent engineer stated that the structural work DOES needs underpinning. They expect me to have the same structural engineer and building firm that were incompetent the first time, to be trusted to carry out remedial works!! 😡 They damaged my stone floor when they failed to protect it when they dropped the ceiling, I had to go to the Ombudsman for them to accept responsibility for resolving the damp that has occurred due to a mains water leak under my floor. I need to move due to ill health and disability. I’m now in financial ruin as I can no longer afford to live here, but I can’t change my circumstances and sell until the work is complete, I am now isolated, unable to socialise with friends due to a house I can’t afford to live in, I’m in year 5 and loosing my mind! I have lost out on selling my house at the peak price during lock down and saving on the tax of a new property because of unacceptable delays, despite me repeatedly telling them about the impact on me. The impact on my health as the stress of constant chasing and trying to get issues resolved and frequent unnecessary delays has been hideous. At one point as nobody was responding to my calls and emails I had to Google the Commercial Director of the Lloyds group, to resolve my complaint. As this was outside of their timeline for responding to complaints, rather than apologies, she raised the outstanding points as new complaints. I just want an end to it, for this to be resolved, so I can start to repair my life, but yet again I’m waiting for them to resolve my complaint to have a competent engineer and building firm to undertake the work that now has to be redone due to their subcontractors failures at every stage of the process.

Absolutely shocked at the aggressive and negative approach the Halifax took over our claim, the clinical tone of the advisor and the complete resistence to any part of the claim was truely apalling!! The Halifax made me feel like a criminal for considering a claim & were only willing to talk about the many exclusions in our policy, the advisor was very condescending! We have been loyal paying customers over 15 years and I feel totally let down and very disappointed at our extremely poor treatment! What a complete waste of loyalty and money spent over the years. Shame on you!

Absolutely outstanding insurance company. Even when they were inundated with claims from the recent floods our claim was sorted very quickly and professionally. We worked closely with our advisor Stacey and we can't thank Halifax enough for all of their support. We have been with the company for some time now and can only Express our gratitude for how we was dealt with. Our sincere thanks. 👏