It was the best support I've ever met About two months we spend together in order to determine the problem and solve. The problem itself was related to third party and it needed a lot of patience a... See more
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See what reviewers are saying
Very transparent platform, with complete information about costs. The trading conditions panel shows commissions, spreads and fees clearly for every instrument before you trade. Interactive charts m... See more
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Zero customer service, they take 1 month to respond to an urgent query. Insane fees to transfer assets. They recently imposed an insane rule that you can only transfer money in a bank of your... See more
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First - Saxo is the only platform with full fledged products - very nice None of the conventional banks do that FX accounts with no lower limit is way better than DB +1 mill obligation The subscrip... See more
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Company details
Written by the company
Saxo Bank: Stedet hvor dine penge helst vil være. Invester hos Saxo Bank og få adgang til en prisvindende platform, et bredt udvalg af produkter og nogle af markedets laveste priser.
What do we offer?
Written by the company
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTrader, our award-winning platform for web, mobile and desktop, with access to our full range of trading products and advanced tools. SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.5 million+ clients worldwide, visit our website to open a Saxo account today.
Contact info
Philip Heymans Alle 15, 2900, Hellerup, Denmark
- +45 3977 4000
4.5
Excellent
2K reviews
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Smooth process
I felt very much guided throughout the entire process of an account reset.
Only reason for not providing 5 stars is actually that the process made me a bit worried whether or not I was actually part of a scam during the reset process.
Obviously it wasn’t but it is a thing to be mindful about.
But I was well informed during the entire process
December 9, 2024
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Søren,
Thank you for sharing your feedback with us. We're pleased to hear that you felt guided throughout the account reset process and that you were well informed.
We understand your concerns about the security of the process and appreciate your vigilance. Ensuring our clients feel secure and confident is a top priority for us. We will take your feedback into account to improve our communication and reassurance during such procedures.
If you have any further concerns or suggestions, please don't hesitate to reach out.
You may have a nice evening.
Kind regards,
Else, Saxo Bank
Account suspended
My account has been suspended viting missing documents. I send the correct documents over and over, but they keep rejecting them for no reason. I've written several emails to them - noone replies.... useless company. Stay away. Their competitor is way better and has better service.
December 13, 2024
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear John,
We are always saddened to hear or read that a client of ours is not pleased with our service. Saxo's business is built on having happy and active trading clients, so this is, of course, not our intent.
Saxo takes its responsibilities very seriously to ensure that we know our customers and partake in the increased global focus on compliance.
While we are sorry if you have fallen between the cracks in this process, I will also add that you can always sell your positions and withdraw your funds.
However, let us try to assist you with this issue promptly. Our colleague Ken, will reach out to you shortly to discuss and assist to reach resolution.
Thank you for your patience and understanding.
Best regards,
Arthur - Saxo
Great telephone support
Great telephone support, both on- and off-shore. Had a great experience with some of their Indian remote staff, helping me resolve an issue with a couple cash withdrawals that were stuck in a "pending" state for an unexpected reason. Shivam was great - thank you!
December 13, 2024
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Soren,
Thank you so much for your feedback!
We are delighted to hear that you had a great experience with us and our fantastic colleague Shivam!
If there is anything else we can do for you, please feel free to contact us at any time.
Best regards,
Arthur - Saxo Bank
If my account is not reactivated soon
If my account is not reactivated soon, Saxo will have two fewer customers and a lot of bad publicity. Despite several inquiries, I have not been able to get a date for when the account will be reactivated or what information Saxo is missing.
December 5, 2024
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Michael,
I'm sorry to hear that you've encountered issues with renewing your account, and it's been a challenging experience so far. Unfortunately part of the process includes collecting information that is prudent for our operation as a responsible financial services provider in the EU.
However, I am pleased to inform you that your account has been unblocked.
Please rest assured that we are here to assist you with any further issues or concerns you may have.
Thank you for your patience and understanding.
Best regards,
Arthur - Saxo
Worst experience EVER
I opened this account in 2020. I deposited most of my savings and started trading. After 3 years in June 2023 my account is been blocked ( I could just sell the trades but not buy anything) and I received a notification that I have to submit proves of funds. It wasn't a big amount. I started to sending everything this process lasted 14 MONTHS. Every time they were asking new things and between one document and another the waiting time was between 2 to 4 weeks. After sending everything I received the notification that my account will be closed in November 2024. I highly recomand not to open or trade with this platform as I had the WORST EXPERIENCE EVER!!!
December 3, 2024
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Sara,
Thank you for sharing your experience, and I'm truly sorry to hear about the difficulties you've encountered. It sounds incredibly frustrating to have gone through such a prolonged process.
The communication process should have better addressed your matter, and I apologize that it was not the case. At the same time, I would like to highlight that the various requirements are connected with the fact that we are a bank and we have to comply with regulatory standards and ensure the security and integrity of our services. However, this should not make the KYC process cumbersome for you, and we will take your feedback seriously in order to improve the process in the future.
I hope you have a nice day.
Kind regards,
Alya, Saxo Bank
Quick, Easy, Friendly
I had an unusual question about opening a demo account and extending it. Not only did he respond fast. He also fixed all my problems remotely within seconds. Also waited until all my questions were answered all while being very friendly. Best support i had in years probably.
November 27, 2024
Unprompted review
Reply from Saxo Group - Saxo Nordics
Thank you, David, for your feedback!
We're delighted to hear that you had a positive experience with our support.
It's fantastic to hear that our colleague was able to provide you with timely and effective support !
If you will have any more questions or need further assistance, please don't hesitate to reach out.
We're always here to help and ensure you have the best experience possible.
Kind regards,
Arthur - Saxo
Incompetent and lying – AVOID!
Have been a client of SAXO Denmark for nearly 4 years. SAXO is notorious for having incompetent customer service. This has just become worse and worse over the years. This is our last incident, still unresolved.
July 18, 2024 – SAXO sends a letter requesting updated compliance documents , confirmation of source of wealth and some other questions. All quite normal.
August 8, 2024 – we provide full written response to SAXO’s request and ALL the required documents, including our audited financial statements.
August 16, 2024 – SAXO asks one (1) additional question (pertaining logins into their system from a different country). The question is answered immediately with full, reasonable explanation (travel).
September 19, 2024 – SAXO blocks (fully restricts) our account without providing any reason. They do not request any additional information! They do not request any additional documents! They do not explain why the account is blocked and what should be done to unblock it.
SAXO’s customer call centre is outsourced to some third-world country. The poor guys picking up the call are totally useless. They just promise to “look into it”, then “expedite” and “prioritize” the matter.
These are, of course, lies. Nothing happens!
Numerous messages through SAXO platform internal mail, asking what should we do, what information or documents should we provide to lift the restriction, are simply IGNORED.
Formal complaints submitted through SAXO’s internal system – IGNORED.
November 25, 2024 – more than 2 MONTHS (!) after the account got blocked, SAXO sends an internal message: “We apologize for the delay in processing the renewal of your corporate account. Please rest assured that we are reviewing the documents and information you have provided. We will update you on the progress within the next 24 hours.”
Guess what?
Nothing.
Account still blocked.
Hilariously, this is what SAXO’ s corporate website says, in the page about their licensing:
"Banks are required to operate in accordance with honest business principles and good practice within their field of activity. The basic principle is that banks are required to act in a decent and loyal fashion towards clients."
These are lies.
If anything, SAXO acts in an indecent and disloyal fashion towards their clients.
Just out of principle, our next letter goes out to the Danish Financial Supervisory Authority.
November 26, 2024
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Artis,
We understand that this has been an unfortunate situation, and we sincerely apologize for the inconvenience it has caused.
We appreciate your patience as we have been in contact with you, and you have spoken with our representative. We have investigated the situation, and we hope it has become a bit clearer for you.
Please remember that you still have direct contact with Patrick and me over the platform. If you have any further questions or wish to know any updates, please feel free to reach out at any moment.
Thank you for your understanding and cooperation.
Best regards,
Arthur Saxo
Very helpful and professional.
November 6, 2024
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Michael,
Thank you for the positive feedback. We are happy to hear that our colleagues have been helpful and that you are appreciating our platform. We wish you the best of luck with your investments.
Have a nice day!
Best regards,
Ester - Saxo Bank
Erik was very helpful and answered all…
Erik was very helpful and answered all my questions clearly. Top marks and many thanks.
October 30, 2024
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Diana,
Thank you so much for taking the time to provide your feedback on our colleague Erik.
Your positive comments motivate our teams to continually strive to provide exceptional products/services!
Best Regards,
Julie, Client Service
Speaking with Erik at Saxo was a great…
Speaking with Erik at Saxo was a great experience. He was knowledgeable and patient. He took the time to walk me through the steps to update my account. I feel good about my call with Saxo after receiving help from Erik. I am very satisfied.
October 23, 2024
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Celeste,
Thank you for this positive review.
We're glad to hear you had a good experience with our highly valued colleague Erik.
If you have any issues or questions in the future, feel free to give us a call or contact us through the platform.
Have a great weekend.
-Klara, Saxo Bank
Great customer service!
October 22, 2024
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Mateusz,
Thank you for taking the time to give us such a great review.
When we have great clients, we are obliged to provide the best service possible.
Best of luck with your investments.
Kind regards,
Else, Saxo Bank
Reply from Saxo Group - Saxo Nordics
Dear Leif,
Thank you so much for your kind words.
It makes us extremely happy to read such words, because it means that it pays off to put effort into providing good service.
I will make sure to share your words with my lovely colleague and, last but not least, our boss.
If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We're always here to help!
Best regards,
Else, Client Service
Ken/Keld was awesome
Ken/Keld (I think I misheard his name!) was wonderful and answered all of my questions.
October 10, 2024
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Jamie,
Thank you for your kind words. It was our one and only Ken who assisted you!
We are glad that he spread some Kenergy and answered all of your questions professionally. 'Cause he's just Ken, and he is indeed a ten in our team.
In case of any further questions, do not hesitate to contact us. Our lovely team is always ready to help you.
Have a wonderful day.
Kind regards,
Else, Client Service
Great trading platform and Great…
Great trading platform and Great trading products like listed options at a super sharp price!
October 7, 2024
Reply from Saxo Group - Saxo Nordics
Dear Patrice,
Thank you for this positive review.
We're glad to hear that you are taking advantage of our trading-products and the sharp prices.
If you have any issues or questions in the future, feel free to reach out to us.
Kind Regards
Klara, Client Service, Saxo Bank
Eirik
Eirik is very helpful, decent and always looking forward for the best customer experience. Saxo Bank with such employees like Eirik made it easier for me to get any assistance. Thank you Eirik
October 4, 2024
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Chafic,
Thank you for your kind words and feedback.
We are delighted to hear that Eirik has been very helpful. It’s wonderful to know that employees like Eirik have made it easier for you to get the assistance you need.
We will make sure to pass on your kind words to him. We are proud to have team members who consistently go above and beyond for our clients.
If you have any further questions or need additional assistance, please do not hesitate to contact us.
Best regards,
Eliza, Saxo Bank
Sahil understood and solved my…
Sahil understood and solved my questions perfectly. And made me feel a valued SAXO customer. Thank you Sahil, very much appreciated.
October 3, 2024
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Client,
Thank you for your kind words and feedback.
We are delighted to hear that Sahil was able to understand and solve your questions perfectly, and that he made you feel like a valued SAXO customer. Providing excellent customer service is our top priority, and it is always rewarding to hear when our team members meet or exceed our clients' expectations.
We will make sure to pass on your appreciation to Sahil.
If you have any further questions or need additional assistance, please do not hesitate to contact us.
Best regards,
Eliza, Saxo Bank
He give me a kind and prompt attention…
He give me a kind and prompt attention in a proper manner
September 27, 2024
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Jose,
Thank you for this positive review.
We're glad you had a good experience with our Client Service.
If you have any issues or questions in the future, feel free to contact us again.
Kind Regards
Klara, Saxo Bank
Was easy to talk with and eager to help!
September 23, 2024
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Ravil Taz,
Thank you for your message and five stars. We are happy to hear that we were able to give you this experience, and we are looking forward to serving you again in the near future.
Best regards,
Saxo
Reply from Saxo Group - Saxo Nordics
Kære kunde,
Tak for din gode anmeldelse.
Vi sætter pris på at du oplever og som værende en ærlig og gennemsigtig bank.
Det er ligeledes noget bestræber efter at være.
Med venlig hilsen
Klara, Saxo Bank.
Eirik is very good
Eirik is very good. He solved my problem clearly and promptly.
September 7, 2024
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Kah Gee Tan,
Thank you for rating us 5* and am glad that your problem was solved promptly. We note your appreciation for Eirik and will share your kind words with Eirik and his line manager.
We look forward to serving you again should you need further help.
Best,
Ming, Client Service
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