It was the best support I've ever met About two months we spend together in order to determine the problem and solve. The problem itself was related to third party and it needed a lot of patience a... See more
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See what reviewers are saying
Very transparent platform, with complete information about costs. The trading conditions panel shows commissions, spreads and fees clearly for every instrument before you trade. Interactive charts m... See more
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Zero customer service, they take 1 month to respond to an urgent query. Insane fees to transfer assets. They recently imposed an insane rule that you can only transfer money in a bank of your... See more
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First - Saxo is the only platform with full fledged products - very nice None of the conventional banks do that FX accounts with no lower limit is way better than DB +1 mill obligation The subscrip... See more
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Company details
Written by the company
Saxo Bank: Stedet hvor dine penge helst vil være. Invester hos Saxo Bank og få adgang til en prisvindende platform, et bredt udvalg af produkter og nogle af markedets laveste priser.
What do we offer?
Written by the company
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTrader, our award-winning platform for web, mobile and desktop, with access to our full range of trading products and advanced tools. SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.5 million+ clients worldwide, visit our website to open a Saxo account today.
Contact info
Philip Heymans Alle 15, 2900, Hellerup, Denmark
- +45 3977 4000
4.5
Excellent
2K reviews
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Stay away.
Stay away.
One huge red flag goes up immediately, when you open an account and transfer to Saxo.
There is a substantial difference between the marketed "zero fees on incoming payments" and the fees, that are deducted.
Saxo credits a lower amount than sent.
When asked about the difference, Saxo keeps telling there are no fees, but an arbitrary 3rd bank on a different continent (you have no relationship with) took an arbitrary amount of money on the way.
Why the money from a bank in the EU to another EU bank goes through the US is one question.
However, that this third party may take any amount they deem adequate on the way and Saxo keeps telling you there are no fees just makes my head spin.
Never happened to me with any other bank.
What other banks promise or show, was what I got.
With Saxo it was hidden fees, that are nowhere visibly billed to me as the customer, just deducted "on the way" and kept silent about. In this case I can't even book these fees as these do not show up in any statements by Saxo.
Update: transfering the money back did cost a total of 100 USD.
As written above: this never happened to me with any other bank, than Saxo.
Ever.
Closed my account and I would suggest others not even opening one with Saxo.
Dear Gabriela from Saxo,
no other bank hides behind "other banks" as far as I have experienced so far.
No other bank credited my account with a lower amount than was sent without a clear statement of the costs acrued, that I can put in my accounting. Saxo only. Saxo is special.
When making transfers in USD I either pay the fee, that was communicated upfront or I pay zero as was promised by Saxo.
This is simply put false advertising on Saxo's side.
The worst part:
As a client I have absolutely no control over how many banks Saxo will route the money through and if sending a few bucks will cost me 25 USD or if the recipient account will get any money at all.
Ridiculous.
August 29, 2024
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Martin,
Thank you for sharing your feedback. I am sorry to hear about your negative experience with your recent account funding.
I would like to clarify that Saxo Bank does not charge any fees for incoming payments. The reason a lower amount was credited to your account is due to the fact that when the transaction is in USD, it is cleared through a US bank. During this process, charges may be deducted by intermediary banks or other parties involved in the transaction.
I understand how frustrating this can be, and I would like to help you to get to the bottom of it. Please reach out to us directly, and we can provide you with an overview of which agent bank charged you which fee. However, please note that we do not have control over these charges when funds are transferred across borders or in a foreign currency.
We appreciate your feedback and will use it to make the platform better and display the transaction process more transparently.
Kind regards,
Gabriela, Client Service
Tool and support is simply great for…
Tool and support is simply great for active and passiv trading
August 26, 2024
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Riccardo,
Thank you for the positive review.
We're glad you like our Tool and Support-section.
I can also recommend our "Insights" for inspiration & knowledge.
Kind Regards
Klara, Saxo Bank
Most complete broker out there
Most complete broker out there. No better place if you want to diversify most cost-effectively.
August 23, 2024
Reply from Saxo Group - Saxo Nordics
Dear Marcel,
Thank you very much for your glowing review! We are thrilled to hear that you consider us the most complete broker and appreciate our cost-effective options for diversification. Your positive feedback is incredibly motivating for our team.
If you have any further comments or suggestions on how we can continue to improve, please feel free to share them with us.
You may have a great weekend.
Kind regards,
Anna, Saxo Bank
Good platforn but the KYC process leaves so much to be desired
The platform is solid and easy to use day to day and I’ve been a generally happy customer so I write this feedback hoping Saxo will do better.
Recent fee reductions are welcome and have brought them into a better place competitiveness wise vs Interactive Brokers. That said IB are still a better offering on holding fees. There are reductions that kick in with account value but they are not competitive vs the market.
Support is pretty good and I’ve found them to generally be helpful when I’ve had day to day questions.
That said the KYC process is way below par and needs to be thought through much better. Especially when the outcome is ultimately the account being locked.
- Better communication up front about exactly what is desired from me rather than a bit by bit process where I submit a doc and then am asked for more. If I had a clear list from the start I might have submitted in bulk
- The UX of the flow is poor and feels like an after thought. Product management should do better here
- A 5 day SLA for replies to documents is far, far too long. Invest in your back office. I’ve had 4 or 5 back and forths meaning somewhere close to 20 to 25 days of time pending on Saxo
- Most recently all of the items were provided and the final question asked was a marketing question about which products I wanted to use and where I heard about Saxobank. Nevertheless the account remains locked and the 5 day SLA is in place. The team should never have been allowed to combine a marketing objective with a KYC / legal process
The support team are helpful but clearly have limited oversight over or input with the team doing KYC
August 21, 2024
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Rob,
Thank you for taking the time to provide your detailed feedback. We are pleased to hear that you find our platform solid and easy to use, and that you have generally been a happy customer. Your positive remarks about our recent fee reductions and the helpfulness of our support team are greatly appreciated.
However, we are genuinely sorry to hear about your dissatisfaction with our Know Your Customer process. We take your concerns very seriously and appreciate your constructive criticism.
We appreciate your patience and understanding as we work to address these issues. Your feedback helps us improve and provide a better service to all our clients.
If you have any further concerns or need immediate assistance, please do not hesitate to contact us.
Kind regards,
Anna, Saxo Bank
Marta is competent and very kind
Marta is competent and very kind, she is always very helpful
August 9, 2024
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Francesca,
Thank you for your kind words.
We are delighted to hear that you find Marta to be competent and very kind. She is indeed always very helpful, and we appreciate your recognition of her efforts.
I am pleased to share your lovely review with the whole team.
If you have any further questions or need assistance, please do not hesitate to contact us.
Best regards,
Anna, Saxo Bank
I had a very bad experience adding…
I had a very bad experience adding funds to the platform on two occasions. Today I deposited a significant sum of money to invest using the "quick payment" option, which is supposed to make funds available within minutes, but it is still not accessible in the account.
Previously, I deposited money using a card transfer (which is supposed to be instant transfer), and I experienced the same issue. I had to wait a couple of days before the funds appeared in my Saxo account, and no one could explain where they had gone, even though they were withdrawn from my bank account.
August 5, 2024
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Client,
We sincerely apologize for the negative experience you have had while adding funds to your Saxo account.
We understand your frustration, especially when using options like "quick payment" and card transfers, which are supposed to make funds available almost instantly. It is concerning to hear that you have experienced delays on multiple occasions and that there was a lack of clear communication regarding the status of your funds.
Please be assured that we take such issues very seriously. We are committed to investigating this matter thoroughly to understand what went wrong and to prevent it from happening in the future.
I tried to give you a call to discuss the matter, but I was unable to reach you.
Please let me know when I could contact you, or feel free to give us a call at +45 39 77 65 59 and ask for me. My name is Aleksandra.
We appreciate your patience and understanding as we work to resolve this issue. Thank you for bringing it to our attention, and we apologize for any inconvenience caused.
Best regards,
Aleksandra, Saxo Bank
A very attractive platform with…
Its a very attractive platform with many options and reasonable trade fees. UI can be simplified to good extent and an addition of user calendar will be a good idea, where they can see all quarterly and annual report release dates/events and also divided dates/events. As of now we have this information at different places. This can be unified into a one calendar event and where people can see what they can expect based on their portfolio
July 26, 2024
Reply from Saxo Group - Saxo Nordics
Dear Naveen,
Thank you for taking the time to write this review.
We are pleased to learn that you find our platform attractive. We always welcome new input from our clients as we strive to develop the platform to ensure the best experience for our users.
I have noted your points and will make sure to forward them to the relevant department.
Thank you once again, and we wish you a great weekend.
Regards,
Karla, Client Service
Quick and effective assistance
I received comprehensive, quick and effective assistance in relation to the issue raised.
July 24, 2024
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Carmelo,
Thank you for sharing your positive experience with Saxo Bank. We appreciate your positive feedback.
Wishing you all the best with your investments! Please do not hesitate to contact us if you have any further questions.
Best regards,
Ester - Saxo
Great help from Arthur
Arthur really helped me with my case, making sure that I got the help I needed fast!
Very nice experience!
July 24, 2024
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Oliver,
Thank you for the kind words.
I have just shared them with him.
If you have any problems or questions in the future, Arthur and his team are ready to help you.
Kind regards
Klara, Saxo Bank
Saxo is excellent easy to use and very…
Saxo is excellent easy to use and very good customer service
July 18, 2024
Reply from Saxo Group - Saxo Nordics
Dear Eli,
Thank you for your feedback!
We are delighted to hear that you find Saxo excellent and easy to use, and that you are satisfied with our customer service.
If you have any questions or need further assistance, please don't hesitate to reach out to us.
Have a great day!
Kind regards,
Else, Saxo Bank
Horrible handling from client teams
Horrible handling from client teams, chat agents who just close the chat or don’t respond. GDPR rules broken, account blocked without reason and impossible to raise a complaint.
The reason to give 2 stars and not 1 star is the pricing. The rest is so so bad.
July 9, 2024
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Finn,
Thank you for your feedback, and please accept my apologies for the experience you have gone through. This is not at all the standard that we set for our clients.
As a licensed bank, we are committed to adhering to strict regulations, but we understand that this should not result in a difficult experience for our clients.
I also apologize for the fact that my colleagues have not been able to assist you in the best possible way. Please be assured that I have escalated your case and will make every effort to ensure it is handled smoothly. I will follow up with you once I have more information about your case.
I hope we can demonstrate to you the true Saxo service experience that you should be able to expect from us moving forward.
Regards,
Zena, Client Service
It works as it should
Not the best trading tool I've used, but it works as it should. Customer support response time is good as well.
July 10, 2024
Reply from Saxo Group - Saxo Nordics
Dear Fan,
Thank you for taking the time to share this valuable feedback.
I’m glad to hear that you are satisfied with the platform and our support. We always strive to make the platform even more user-friendly. I will ask my colleague to contact you, as we would greatly appreciate it if you could provide more detailed feedback, which will help us enhance the experience for our clients using the platform.
Thank you again, and have a great day.
Regards,
Karla, Client Service
Super efficient customer service via…
Super efficient customer service via Chat.
July 8, 2024
Unprompted review
Reply from Saxo Group - Saxo Nordics
Beste Oliver,
Hartelijk dank voor uw bericht en vijf sterren. Fijn om te horen dat wij u deze ervaring hebben kunnen geven. Wij zijn u graag in de nabije toekomst weer van dienst.
Met vriendelijke groet,
Saxo
Good customer service Megha…
I had a helpful conversation with Megha at customer service. I had some queries about a transfer I made some days ago. She was able to help me with that and she was also able to help me with some queries I had about the new Aktiesparkonto which is a low tax Shares account. I found her to be very knowledgeable and helpful.
June 28, 2024
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Stephen,
Thank you for your words of praise. Megha is indeed a great asset in our team.
We really appreciate your review, and we wish you the best of luck with your investment.
Kind regards,
Anna, Client Services
Constant supporting documentation request and account restricted
Same story as many other reviews I just read.. every time I deposit funds, they ask for documentation. Never had restrictions placed on my account until the most recent deposit.. now it’s almost 24 hours of being restricted. Client service has absolutely no solution to provide you, only that they “escalate” the matter to the Client Renewal team. I provided the bank with tax return, work contract, months of payslips.. yet there still is an issue. Horrendous. And then they tell you
It can take up to 5 business days to review 3 payslips..
June 26, 2024
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear Frank,
I'm sorry to hear about your experience. We understand how frustrating it can be to face constant documentation requests and account restrictions, especially when you have provided all the necessary documents.
Our intention is to ensure the highest level of security and compliance with regulatory requirements, which sometimes necessitates additional documentation.
We apologize for the delay in resolving your issue and for any inconvenience this has caused. Our Client Service team escalates matters to the Client Renewal team to ensure that they are handled with the utmost priority.
We appreciate your patience and understanding during this process. We would love to take a look at your matter and solve it promptly, but it requires that we have your contact details. Therefore, I would like to kindly ask you to contact us directly at +45 39 77 65 59.
Thank you for bringing this to our attention, and we apologize once again for the inconvenience.
Best regards,
Anna, Client Service
Det er let (og billigt) at handle…
Det er let (og billigt) at handle aktier på Saxo Bank's webtrader.
June 26, 2024
Reply from Saxo Group - Saxo Nordics
Kære Mogens,
Tak for din feedback!
Vi er glade for at høre, at du finder det let og billigt at handle aktier på Saxo Bank's webtrader. Vi stræber altid efter at tilbyde vores kunder en brugervenlig og omkostningseffektiv handelsplatform.
Hvis du har nogen spørgsmål eller har brug for yderligere assistance, er du altid velkommen til at kontakte os. Vi tilbyder også en række ressourcer og værktøjer, der kan hjælpe dig med at få mest muligt ud af din handelsoplevelse, herunder markedsanalyser og materialer om produkter.
Du ønskes en god dag.
Med venlig hilsen,
Else, Saxo Bank
Justyna was very helpful
Justyna was very helpful. Followed through with mobilising to resolve the problem with the corporate action.
I was very pleased to receive a call from Justyna to say the error had been corrected.
June 25, 2024
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear David,
Thank you for your feedback!
We are delighted to hear that Justyna was very helpful and took the necessary steps to resolve the issue with the corporate action. She is a true asset to our team.
If you have any further questions or need additional assistance, please don't hesitate to reach out to us.
Have a great day!
Kind regards,
Else, Saxo Bank
Reply from Saxo Group - Saxo Nordics
Dear Kunde,
Thank you very much for taking the time to share your experience with Saxo. I'm glad to hear that you find our team polite and informative. We always strive to improve and become even better. We are grateful for the opportunity to serve you.
Thank you once again for your kind words.
Regards,
Karla, Client Service
Can’t vote on my TSLA shares
Can’t vote on my TSLA shares.
I paid for the 30 eur subscription 2 years ago, never got an opportunity to vote.
Voting should be available to all owners, we own these stocks, we are not renting them out for shorts.
June 12, 2024
Unprompted review
Reply from Saxo Group - Saxo Nordics
Dear André,
I'm sorry to hear that you have had a negative experience.
If you are subscribed to Shareholder voting, you should be able to attend a shareholders’ meeting and/or cast your vote digitally.
You are more than welcome to contact our support, and I will be able to look into your case. You can ask for me; my name is Zena.
Regards,
Zena, Client Service
Customer service is great
Customer service is great! Fast response and give me useful informations.
May 31, 2024
Reply from Saxo Group - Saxo Nordics
Dear Poramet,
Thank you for this 5-star review.
I'm delighted to see you have had a great experience with our Customer Support.
If you have any issues or questions in the future, always feel free to reach out to us.
Kind Regards
Klara, Saxo Bank
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