+ Competitive price (One star) + App highly efficient (The second star) +/- Contact person very patient … … but doesn’t seem to ear our complaint, always repeats the same excuses seemingly lacking... See more
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See what reviewers are saying
The customer support in the person of Jaya did a great job. Easy communication and everything worked out fine.
Company replied
I had a problem with generating a type of account report. Jakub from the Client Services team was knowledgeable and immediately identified the issue. I rates my experience as 4* than 5* only because t... See more
Company replied
If there is any problem, rare but sometimes, it is almost impossible to contact the bank. You can be lucky if there is a chat-agent. The support ticket is unavailable. Telephone is not provided. So y... See more
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Company details
Written by the company
Saxo is an international award-winning investment firm for investors and traders who are serious about making more of their money. Saxo’s clients enjoy broad access to global capital markets across asset classes on our industry-leading platforms. With headquarters in Copenhagen, Saxo has more than 2,300 professionals in financial centres around the world, including London, Singapore, Amsterdam, Zurich, Dubai and Tokyo.
What do we offer?
Written by the company
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTrader, our award-winning platform for web, mobile and desktop, with access to our full range of trading products and advanced tools. SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.5 million+ clients worldwide, visit our website to open a Saxo account today.
Contact info
The Circle 38, 8058, Zürich-Flughafen, Zürich, Switzerland
- +41583179500
3.9
Great
313 reviews
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Very helpful and effective
Very helpful and effective. Mr Alventosa was kind and professional.
January 13, 2023
Unprompted review
Reply from Saxo Group - Saxo Switzerland
Dear Daniel,
Thank you very much for taking the time to upload this kind feedback, we will be sure to share it with Mr. Alventosa. We are happy to hear he provided you with the exceptional service that we strive for. The next time you contact Saxo Bank, you are welcome to request his service. Thank you again for taking the time to leave this glowing review.
Sincerely,
Charlotte, Client Service
The most sophisticated trading platform!
In my opinion, Saxo-Bank has the most sophisticated trading platform. The conditions are very fair.
January 3, 2023
Unprompted review
Reply from Saxo Group - Saxo Switzerland
Dear Max,
Thank-you for taking the time to leave a review for Saxo. It is with joy I claim the compliments of 'sophisticated' and 'fair'. For us being able to provide clients like yourself a platform that you enjoy and utilise to make investments in the world is exactly the goal.
Please don't hesitate to reach out if we can assist in the future, and I wish you a great weekend on the markets.
Kind Regards,
Elena, Client Service
Mr Gandhi
Mr. Gandhi was polite and patient and knew what he was talking about. I have noted his name down as I would like to be able to speak to him again.
January 3, 2023
Unprompted review
Reply from Saxo Group - Saxo Switzerland
Thank you very much for taking the time to submit this review and commend our colleague Arpit Gandhi. Arpit is a valued member of our team and we look forward to sharing your feedback with him. You are always welcome to request his service when you call us or the service of another employee if Arpit is not available.
Thank you again for your time.
Sincerely,
Charlotte, Client Service
A great availability and anxious to…
A great availability and anxious to provide the best service.
A big thank you.
December 21, 2022
Unprompted review
Reply from Saxo Group - Saxo Switzerland
Dear Joel,
Thank you for such a positive review.
This is exactly the experience we aspire to provide at Saxo, and we look forward to providing you with the same level of service for many years to come.
Best regards,
Valery
I had a problem with generating report
I had a problem with generating a type of account report. Jakub from the Client Services team was knowledgeable and immediately identified the issue. I rates my experience as 4* than 5* only because the correspondences with other Client Services took almost 20 days yet not resolving the issue. I need to call the customer service line to resolve.
November 29, 2022
Unprompted review
Reply from Saxo Group - Saxo Switzerland
Dear Naoki,
Thank you for taking the time to share your valued feedback with our team. We are happy to learn that Jakub was able to address and identify your query to your satisfaction, and I'll pass on your praise. Aside from giving us a call, you are always welcome to write us via chat also for fast service should you require assistance again in the near future.
Sincerely,
Charlotte, Client Service
Good service
Clear explications, Quick reaction and friendly attitude.Merci
November 18, 2022
Unprompted review
Reply from Saxo Group - Saxo Switzerland
Dear Victor,
Thank-you very much for taking the time to leave us some fantastic feedback on your service experience. It is always a joy to hear when it is exactly the experience that we strive towards. We look forward to assisting again in the future should you need assistance, and wish you a great weekend.
Kind Regards,
Elena, Client Service
Straight to the point
I was happy the bank proposed a callback. Almost no waiting time
November 7, 2022
Unprompted review
Reply from Saxo Group - Saxo Switzerland
Dear Swiss John,
Thank-you for sharing your positive experience with us. What you mention is exactly the service experience we like to offer, and we look forward to assisting you again in the future should you need it.
Wishing you a great remainder of the week.
Kind Regards,
Elena, Client Service
Reply from Saxo Group - Saxo Switzerland
Dear Stefan,
Thank-you for the concise compliments about your service experience with Fermin. He is great asset to our CS team, and I'm most of all I'm glad that we were able to assist you.
Wishing you a great weekend.
Kind Regards,
Elena, Client Service
quick solution
A request from me wasn't accepted. After my complain SAXO called me to clarify my problem. The solution was done within the same day and it was explained it would have been the fault of SAXO.
October 27, 2022
Unprompted review
Reply from Saxo Group - Saxo Switzerland
Dear Felix,
Although I'm sorry that you experienced difficulties that warranted a complaint, I'm glad that all was able to be quickly rectified and Fermin was able to go into more details for piece of mind.
Thank-you for sharing your positive experience, and I wish you the best on your continued trading endeavours with us.
Kind Regards,
Elena, Client Service
The Transaction cost are very high with limited possible products
The Transaction cost are very high compared to other platforms like Interactive Brokers. Also the product aviability is limited. For example there are no Options for Vertex (VTNR) but on Interactive Brokers they are. Also Stock markets are limited, so the London Alternative stock market is not in Saxo
July 6, 2022
Reply from Saxo Group - Saxo Switzerland
Dear Viliam Ciz,
Thank you for taking the time to leave a review and for the feedback.
We are sorry to hear that you have found our fees high. At Saxo we strive to provide fair and transparent service and pricing for all, and believe that our rates are very reasonably priced in relation to our product, offering, and competitors. Moreover, when comparing to other offerings, we would have to look at particular asset classes, as fees do vary depending on which instrument you wish to trade.
Your feedback is key for us, so we would really appreciate if you reach out to our support to elaborate on the fees, and perhaps we will be able to find a solution, which is better fitted for your investment goals. For example, we have a point system, Saxo Rewards, which allows you to upgrade your account tier based on your trading activity.
We were quite surprised to see the note regarding option on VTNR:xnas as it is one of the instruments that we offer. There may, however, be a situation where a given instrument is indeed not offered by us just yet, but in that case you can always request for it to be added. While we can't guarantee that we will instantly add it, we will most certainly review the request and will consider it in our future instrument additions.
We thank you for your feedback and hope to hear from you soon again.
For the meantime, we wish you a great weekend.
Kind regards,
Valery
Saxo: Always a disappointment
Every interaction with Saxo is a disappointment. Most messages receive a cut and paste response, ignoring the substance of the matter. Agents never seem to take responsibility but just shuffle things off to someone else. Dreadful. Avoid.
The only way I seem to get them to take notice is by writing reviews here!!
June 8, 2022
Unprompted review
Reply from Saxo Group - Saxo Switzerland
Dear Jon,
It pains me to read your review, as what you mention is so far from how your client experience should be. I have personally looked into your interactions, and am very disappointed to see the course of events. Let me assure you that this is far below the standard that is set at Saxo Bank.
I am taking this and all your feedback on board, to ensure that this improves in the future, and am following up with the team responsible to seek clarification and a swift resolution to your outstanding problem. In the meantime I have asked a colleague from your local office to reach out to you directly, to hear more and assist you by phone.
Please accept my apologies again, and I hope that you will have an improved experience going forwards.
Kind Regards,
Elena, Client Service
Sad to watch what's happened to them
SAXO fees have always been higher than their competitors, but I remember in 2014 this fact used to be compensated by an outstanding support team.
Now the staff they employ is a joke (to make it clear: a very bad one). I stay in touch with some of SAXO former employees that work for other companies now and we all can't believe what's happened.
My best guess is that SAXO must have made a shift and now only cares about their enterprise clients. That's understandable of course, though it would have been fair to make it clear.
It's also quite funny to watch their response to negative reviews on TrustPilot or Google appearing after 10-20 minutes. At the same time, it's not unusual to wait a week or two for a response made via internal ticketing system.
Dear SAXO team, I would really like to come back to you one day. Please bring the good, old SAXO back. Until this happens I'll have no other choice but discouraging friends who consider opening an account with you.
May 6, 2022
Unprompted review
Reply from Saxo Group - Saxo Switzerland
Dear Alojzy,
Thank you for leaving a detailed review for us, with feedback for where to improve. We are always striving to provide the best service we can, and I'm sorry to hear that this hasn't been the case in your experience. I can assure you that we value all our clients, and are working hard on pushing response times down as one of a number of initiatives for improvement.
We would love to welcome you back anytime, so that we may demonstrate our commitment to delivering top-level service again, that you were glad to experience previously. If myself or my colleagues can answer any concerns you may have, you are welcome to contact your local team.
Until then, I wish you a fantastic weekend.
Kind Regards,
Elena
Worst service I have ever experienced
Worst service I have ever experienced.
I am a former employee, I cannot believe that Saxo ended up being like that. I am trying for months to get an answer through customer service but in vain.
It's a pity, really a pity...
Edit 13/4/2022
I would not expect better. Eventhough here at trust pilot they mentioned they will check the issue, a week has passed and nothing. Let alone the chat or inbox service of Saxobank. Unable to answer for months...why is that I still do not understand.
March 23, 2022
Unprompted review
Reply from Saxo Group - Saxo Switzerland
Hi Markos,
Thank you for taking the time to leave your review, and I am sorry to hear that you are experiencing difficulties in contacting our Client Services team. We always ensure that we have sufficient numbers of staff monitoring the phones, chats, and in-platform requests, so I will be investigating why you have not been able to reach a member of the team.
Kind regards,
Jonnie
Reliable broker
I‘ve had only good experiences with Saxo. The transfer from Strateo to Saxo went through without any problems, they offer a wide range of investment products, and transferring money in and out works fine. I only wish that account fees would be a bit more transparent (getting notifications for example).
I would reccomend Saxo.
January 31, 2022
Unprompted review
Reply from Saxo Group - Saxo Switzerland
Dear M.Z.,
Thank-you for leaving a review and personal recommendation.
It's fantastic to hear that you're enjoying the client experience, and offering with us at Saxo, and that you have had a seamless transition across. I also appreciate the feedback in terms of the account fees. We aim to provide complete transparency about the cost of trading with Saxo, and if you haven't already seen it, you can find an overview of these fees here: http://spr.ly/62049KMTj5
However, I have noted your suggestion of notifications, and will pass it on. We are always taking all feedback on board to see how we can improve the experience even further.
Thank-you once again, and wishing you a great month of trading.
Best Regards,
Elena
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