Homejoy Reviews 98

TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

I have been using Homejoy for regular fortnightly cleans for about 8 months. Initially the service was good. I have been happy with the quality of the cleaning and most of the cleaners I have had have... See more

Rated 5 out of 5 stars

Setting up the first appointment with Honejoy was easy, registering on the website and arranging a time was straightforward. There were a couple of text reminders which I really appreciated. The c... See more

Rated 5 out of 5 stars

Booking cleaning services through agencies is just one big headache. Homejoy offered me an easy, cost-effective and reliable cleaning service that really listened to my needs. The booking process was... See more

Rated 5 out of 5 stars

Jhosmark was 5 mins late which was slightly irritating as I had to wait for him before going to work, but he was a lovely person to meet. When I came back home, I immediately could tell someone had c... See more

Company details

  1. Cleaning Service

Information provided by various external sources

At Homejoy we only work with the very best: all cleaners are interviewed and tested in person, background checked and fully insured. With our online booking system, you can book in seconds for a time that suits you, pay with your credit card and manage your account online. You can add extra tasks like inside the fridge or oven, and your cleaner will even bring supplies if you need them to. Book one-off or on a recurring basis, both at £13 per hour, and it's really easy to get your preferred cleaner back every time. Our customer support team is on hand for prompt assistance if you have any questions.


Contact info

3.8

Great

TrustScore 4 out of 5

98 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

friendly and helpful

Both staff and cleaning professionals are delightfully friendly and helpful which is always nice. It's lovely to come home to a blitzed and beautiful home, i would definitely recommend these guys!

August 4, 2014
Unprompted review
Rated 1 out of 5 stars

homejoy is fake

I tried to place an order and no matter what address I used it said they were all booked. I could not even select a date, just fully booked now and forever. This city has over 3 million people, I really doubt everyone is fully booked everywhere for all addresses

July 27, 2014
Unprompted review
Homejoy logo

Reply from Homejoy

Hi James,

We are sorry to hear you having been facing troubles when trying to search Homejoy's availability in your area.

If you could kindly email us with your Postal Code we will be sure to check availability in your area and get you booked in.

Regards,

The Homejoy Team.

Rated 4 out of 5 stars

Punctual and thorough

Bought a voucher from Homejoy's advert. The booking process was a bit confusing, but I got there in the end after calling Homejoy.

The cleaner came on time, and was courteous and friendly. He was thorough and managed to accomplish a lot in the 2.5 hours that he was booked in for.

July 24, 2014
Unprompted review
Rated 5 out of 5 stars

Professional, low-hassle service

After arriving back from a long holiday, we wanted to have our flat cleaned. I had heard good things about Homejoy on the internet and decided to give it a go.

Everything from booking to meeting the cleaner to stepping into the cleaned flat was pleasant and effortless. Homejoy's website is clear and easy to use, the cleaner was on time and friendly, and the service was professional. Really, there's not much else to say. That's exactly what you want in a cleaning service.

The price is competitive, although slightly more expensive than other, less-known cleaning services. The upside is professionalism and great experience. I will most probably use Homejoy again.

July 16, 2014
Unprompted review
Rated 5 out of 5 stars

Friendly, easy and clear – with a great value introductory offer

I've been meaning to get a cleaner for a long time but never got my act together. Homejoy was advertised to me through Facebook so I thought why not – and it was great. Easy to use, friendly service, and now I have a lovely clean house. I've only done the introductory offer which was fantastic value, but have already booked in a second appointment.

July 16, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent

The standard of cleaning was excellent and the booking system efficient and easy to use.

July 3, 2014
Unprompted review
Rated 5 out of 5 stars

Would happily recommend.

Simple to make the appointment online with lots of availability on the date of my choice. The cleaner arrived, was professional, courteous, polite & quick. I normally do my own cleaning, but having been away for a while & with visitors arriving later that day I didn't have a chance to do it myself. If ever I'm in the same situation I wouldn't hesitate to use again.

July 3, 2014
Unprompted review
Rated 5 out of 5 stars

Great experience!

Although there was a tiny amount unfinished due to me not booking long enough time, the cleaning was very thorough, booked a second visit the next day!

June 20, 2014
Unprompted review
Rated 5 out of 5 stars

Great service from cleaner! But..

..homejoy's rebooking feature via text is a shambles and didn't work. So I lost out money onthe special deal I paid for. I asked for a re-booking but it never happened. Their loss too I guess.

June 20, 2014
Unprompted review
Homejoy logo

Reply from Homejoy

Hi Yousif,

We are sorry to hear you had trouble trying to book another appointment with us. If you would like to re-book an appointment, please don't hesitate to call or email us during our operational hours.

Regards,

The Homejoy Team.

Rated 5 out of 5 stars

Dazzling

The cleaner was on time, and set to work right away. She did an amazing job and even cleaned areas I did not image she would do. I would highly recommend her to anyone who wants their home as good as new.

June 19, 2014
Unprompted review
Rated 5 out of 5 stars

Ecellent

Pembe was an excellent cleaner. Friendly and thorough. My flat feels brand new. The homejoy experience is hassle free and fits well my need for an occasional cleaner.

June 19, 2014
Unprompted review
Rated 3 out of 5 stars

Good Cleaner but prejidicial attitude

Sent a good cleaner but wouldn't be in the same room as our dog - asked if we could shut him away. It's HIS home and this is deeply offensive.

June 19, 2014
Unprompted review
Homejoy logo

Reply from Homejoy

Hi J Sharp,

We are sorry to hear about your experience with Homejoy. We are 100% committed to allocating a Cleaning Professional that will be a suitable match for not only you, but your home too. I'm sorry this was not the case. If you could email us with further information to support@homejoy.co.uk someone from the Client Services team will be in touch.

Regards,

The Homejoy Team.

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