HomemedicsReviews 

309
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the fast delivery service, often noting quick shipping and timely arrivals. Reviewers frequently praise the quality of the products, finding them effective and well-made. The ordering process is generally considered easy, and some people are satisfied with the communication received. However, some people were dissatisfied with product functionality, with certain items not working as expected or causing adverse reactions. There are also concerns regarding order accuracy, with some customers receiving incorrect or missing items. Additionally, a portion of reviewers experienced issues with response times to inquiries and problems with delivery, including delays and unreceived orders.

What people talk about most

Product

People report ambiguous experiences with product quality and functionality. Many customers praise the... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast delivery, prompt... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many praising the products as high quality, reliable,... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some customers praising quick and easy... See more

Response time

Customers had ambiguous experiences with response times, with some reviewers reporting quick and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Back garment very high quality one size fits all i like that... Any enquiries they reply within that day. Service and packaging quick delivery, item sealed. I believed all garments are universal,... See more

Rated 4 out of 5 stars

Services one of the best i experience(express post delivery) well done. Quality of the products best. Packaging of the items high qualities. Only thing i would like to see inside instructions with... See more

Rated 4 out of 5 stars

Product arrived AOK but the Homemedics Pro Hypoallergenic pads caused sever burns to my shoulder after 20 min tens use on mild settings. Off to Doctor for treatment of the blistering - query Hypoaller... See more

Rated 5 out of 5 stars

Homedics are great! They gave me bonus pads because Australia Post were late in delivery the last order. I use the EMS machine everyday and it is a fantastic product, high quality, reliable and perfe... See more


Company details

  1. Medical Supply Store

Written by the company

If you’re looking for natural pain relief or hassle-free muscle toning without the detrimental effects of drugs, you may have considered or had a TENS or EMS Machine recommended to you in Australia. They’re incredibly popular, and have been used by people for over 50 years to relieve all different kinds of ailments. ​ Homemedics is one of Australia’s first and leading TENS Machine & EMS Machine supplier for over 15 years with thousands of units sold to help Australians relieve their pain in a simple, non-invasive method at home or for professionals to treat their patients.


Contact info

3.7

Average

TrustScore 3.5 out of 5

309 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 48% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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3.7

All reviews

(309)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ear Clips

Ear clips appear to be good quality and just what we needed for our micro current device. For bigger ears, which one of us has, they could still be a little longer especially if attaching to the concha, however I don't think any longer ones are made anyway. Arrived in a timely manner. Thank you

March 24, 2024
Rated 3 out of 5 stars

Website a little misleading.

I found the website a bit misleading. I was ordering Tens Machine Pads that usually come as a pkt of 2 ( that way there is a pad for each electrode). But instead of receiving the 20 packets I thought It was purchasing, I only recieved 10 pkts ( as the packets of 2 are counted as 2 individual pads). Be aware, they are sold as each pad and not each packet.

January 27, 2024
Rated 5 out of 5 stars

A model for other businesses

Simple order process. Questions answered quickly with happy email exchange rather than stiff collar business answers. So great communication. Good product and product knowledge. Happy to help. I felt a human connection, not a business transaction.

December 28, 2023
Rated 5 out of 5 stars

Efficient service

Efficient including fast response over busy Christmas postage period. Even gave me a freebie! Thank you 😇

December 17, 2023

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