HomemedicsReviews 

308
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the fast delivery service, often noting quick shipping and timely arrivals. Reviewers frequently praise the quality of the products, finding them effective and well-made. The ordering process is generally considered easy, and some people are satisfied with the communication received. However, some people were dissatisfied with product functionality, with certain items not working as expected or causing adverse reactions. There are also concerns regarding order accuracy, with some customers receiving incorrect or missing items. Additionally, a portion of reviewers experienced issues with response times to inquiries and problems with delivery, including delays and unreceived orders.

What people talk about most

Product

People report ambiguous experiences with product quality and functionality. Many customers praise the... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast delivery, prompt... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many praising the products as high quality, reliable,... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some customers praising quick and easy... See more

Response time

Customers had ambiguous experiences with response times, with some reviewers reporting quick and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Back garment very high quality one size fits all i like that... Any enquiries they reply within that day. Service and packaging quick delivery, item sealed. I believed all garments are universal,... See more

Rated 4 out of 5 stars

Services one of the best i experience(express post delivery) well done. Quality of the products best. Packaging of the items high qualities. Only thing i would like to see inside instructions with... See more

Rated 4 out of 5 stars

Product arrived AOK but the Homemedics Pro Hypoallergenic pads caused sever burns to my shoulder after 20 min tens use on mild settings. Off to Doctor for treatment of the blistering - query Hypoaller... See more

Rated 5 out of 5 stars

Homedics are great! They gave me bonus pads because Australia Post were late in delivery the last order. I use the EMS machine everyday and it is a fantastic product, high quality, reliable and perfe... See more


Company details

  1. Medical Supply Store

Written by the company

If you’re looking for natural pain relief or hassle-free muscle toning without the detrimental effects of drugs, you may have considered or had a TENS or EMS Machine recommended to you in Australia. They’re incredibly popular, and have been used by people for over 50 years to relieve all different kinds of ailments. ​ Homemedics is one of Australia’s first and leading TENS Machine & EMS Machine supplier for over 15 years with thousands of units sold to help Australians relieve their pain in a simple, non-invasive method at home or for professionals to treat their patients.


Contact info

3.6

Average

TrustScore 3.5 out of 5

308 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 48% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(308)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

TENS Back Garment.

I hopped on to buy a couple of the longer iStim. I have bought iStim before & love the silk ones. While looking through the pads I came across the Premium Multi-Area Adjustable Conductive TENS Back Garment. Oh my goodness I LOVE IT. It covers more area, it’s supa comfortable & I am a bigger person & it fits with more room available. I plan on buying another one. The Delivery was fast. I really can’t tell you just how much I love this. It lasts forever,no more buying sticky pads. I am so glad that I found it. AAAAAA+++

June 8, 2026
Rated 1 out of 5 stars

I have an order that was returned by…

I have an order that was returned by the post office I am trying to have it since April. I have sent many emails, calls and no one has returned it to me

April 14, 2026
Homemedics logo

Reply from Homemedics

Hello Cristiane,

We have been trying to get in touch with you via email since the 11th of May in regards to your returned parcel. Can you please check your email so we can arrange a redelivery of your parcel?

Regards,
Team MIA

Rated 5 out of 5 stars

Quick and efficient service

Quick and efficient service - The Clinical Grade TENS Machine + EMS Multi-Stim Plus Dual Power and Homemedics Pro Conductive TENS Back Garment arrived quickly. Very pleased how easy the TENS machine is to use and follow up question regarding another Conductive garment answered quickly and was very helpful. Thankyou.

May 18, 2026
Rated 3 out of 5 stars

Poor communocation

Great product, but poor communication. My emails regarding shipment went ignored for days. The item eventually arrived, but the customer service response time needs to be much faster

April 3, 2026

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