Back garment very high quality one size fits all i like that... Any enquiries they reply within that day. Service and packaging quick delivery, item sealed. I believed all garments are universal,... See more
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Services one of the best i experience(express post delivery) well done. Quality of the products best. Packaging of the items high qualities. Only thing i would like to see inside instructions with... See more
Product arrived AOK but the Homemedics Pro Hypoallergenic pads caused sever burns to my shoulder after 20 min tens use on mild settings. Off to Doctor for treatment of the blistering - query Hypoaller... See more
Homedics are great! They gave me bonus pads because Australia Post were late in delivery the last order. I use the EMS machine everyday and it is a fantastic product, high quality, reliable and perfe... See more
Company details
Written by the company
If you’re looking for natural pain relief or hassle-free muscle toning without the detrimental effects of drugs, you may have considered or had a TENS or EMS Machine recommended to you in Australia. They’re incredibly popular, and have been used by people for over 50 years to relieve all different kinds of ailments. Homemedics is one of Australia’s first and leading TENS Machine & EMS Machine supplier for over 15 years with thousands of units sold to help Australians relieve their pain in a simple, non-invasive method at home or for professionals to treat their patients.
Contact info
Loweana Street , 4215, Southport, Australia
- sales@homemedics.com.au
- homemedics.com.au
3.7
Average
309 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 48% of negative reviews
Typically replies within 48 hours
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I received a faulty product from them
I received a faulty product from them, and have sent several emails and there hasn't been ANY Response AS YET !
July 3, 2024
I am trying to get in contact but your…
I am trying to get in contact but your contact form doesn’t work and I have the wrong item I am extremely disappointed in this website
July 4, 2024
Great price and hassle free purchase.
July 9, 2024
Dodgy vendor, does not reply, do not trust.
Purchased an item on 26 June 2024. Received an email on 28 June inforrming me that it had been sent, but no tracking number provided, or name of courier company. Still haven't received item as at 17 July. Have left messages on website, via 3 different email addresses, called their number etc. No response. I do not recommend this company. Dodgy.
June 26, 2024
Parcel went missing on first delivery…
Parcel went missing on first delivery but Homemedics without hesitation resent the purchase. Thanks
June 23, 2024
Express is slow! Never received my order
I paid extra on 1 July for fast delivery and unfortunately I am now leaving the country - on 10 July - before the purchase arrived. This means the purchase will now have to be sent on to the UK at further cost and delay. It should be much clearer at order stage that express delivery is not possible
July 1, 2024
Easy to deal with quick delivery and…
Easy to deal with quick delivery and quality products
June 5, 2024
Fantastic! Highly recommend!
Great product, exactly as described, fast delivery, no issues whatsoever! Will definitely purchase from them again. Great job!
May 13, 2024
They sell quality products
The item was delivered relatively fast they were easy to deal with and sell a quality product
May 26, 2024
Just Be aware that the packaging is not…
Just Be aware that the packaging is not first class but the product works well .
May 5, 2024
No delivery / No communication
Placed an order two weeks ago and have not received any tracking details. Made two attempts to contact via website with no response.
May 18, 2024
Unprompted review
They can trus Homemedics when need anything. Go and make an order of what you need.
It was rapid delivered arrived in good condition and you all were very efficient. Thank you Homemedics.
May 4, 2024
Misleading product, unprofessional customer service
- Received item in post. Specifically ordered the DUAL POWER device as I wanted to plug into the wall, which is more economical and environmentally friendly.
- Emailed Homedics to advise that no power cord had arrived in the package.
- Homedics advised that the compatible power adapter with the MultiStim Plus had been discontinued by the manufacturer and was no longer supply it with our machines. ‘The compatible power adapter can however, be sourced from another online retailer or supplier which will work with your machine.
We apologise or the inconvenience caused and thank you for your understanding.’
- I further queried this, and said that the omission of the power cord should be made explicit in the product description.
- Homedics reiterated that they don’t stock a power adapter that is compatible with my device any longer, and that it doesn’t state on their website that a power adapter is included with the machine. That if they had any compatible adapters they would have supplied it with the machine or sent you one at their expense. They then offered a credit to make up for this or send me some free tens pads. Also mentioned that the included AA batteries included with the machine last very long, and that I can use rechargeable AA batteries. Also mentioned they have rechargeable models available which come with an inbuilt rechargeable Li-ion battery.
- I reiterated:-
“As I said in my previous email, I do not use batteries. Please provide the details of the power cord I need to purchase. There are 4 different types of adapter on your website- do none of these work with my device?? Please confirm that the 12 month warranty still stands on products operated through a third party power adapter.”
- Customer service advised they would post a power cord because customer satisfaction is their main priority, and then made mention that the business would now make no profit from the sale.
- Power cord arrived. Then opened the rest of the bits and pieces from the original package to find a sticker on the connector cords stating ‘WARNING: NOT FOR USE WITH AC POWER SOURCE’. Then wrote this email:-
“Good Afternoon,
I have received the power cord for the MultiStim dual power. It now appears the cords that attach the ear clips/ pads to the device cannot be used with AC power source 🤷🏼♀️ . Also, there are no instructions as to how to use the device for TVNS, only TMS. I will be returning this item as I am completely out of patience. Please advise the details regarding returns.”
Email was sent 6 days ago and I have had no response.
April 9, 2024
Ultra 9000 with ear clips
Shipping is fast and received items within 3-4 days. I had a few questions, especially on how to pause the machine and Team Mia responded quickly. I recommend buying from Homemedics.
April 5, 2024
High quality and service
Reliable service, high end product.
I will certainly shop here again
⭐️⭐️⭐️⭐️⭐️
April 7, 2024
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