HomemedicsReviews 

308
TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 79 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the fast delivery service, often noting quick shipping and timely arrivals. Reviewers frequently praise the quality of the products, finding them effective and well-made. The ordering process is generally considered easy, and some people are satisfied with the communication received. However, some people were dissatisfied with product functionality, with certain items not working as expected or causing adverse reactions. There are also concerns regarding order accuracy, with some customers receiving incorrect or missing items. Additionally, a portion of reviewers experienced issues with response times to inquiries and problems with delivery, including delays and unreceived orders.

What people talk about most

Product

People report ambiguous experiences with product quality and functionality. Many customers praise the... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast delivery, prompt... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many praising the products as high quality, reliable,... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some customers praising quick and easy... See more

Response time

Customers had ambiguous experiences with response times, with some reviewers reporting quick and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Back garment very high quality one size fits all i like that... Any enquiries they reply within that day. Service and packaging quick delivery, item sealed. I believed all garments are universal,... See more

Rated 4 out of 5 stars

Services one of the best i experience(express post delivery) well done. Quality of the products best. Packaging of the items high qualities. Only thing i would like to see inside instructions with... See more

Rated 4 out of 5 stars

Product arrived AOK but the Homemedics Pro Hypoallergenic pads caused sever burns to my shoulder after 20 min tens use on mild settings. Off to Doctor for treatment of the blistering - query Hypoaller... See more

Rated 5 out of 5 stars

Homedics are great! They gave me bonus pads because Australia Post were late in delivery the last order. I use the EMS machine everyday and it is a fantastic product, high quality, reliable and perfe... See more


Company details

  1. Medical Supply Store

Written by the company

If you’re looking for natural pain relief or hassle-free muscle toning without the detrimental effects of drugs, you may have considered or had a TENS or EMS Machine recommended to you in Australia. They’re incredibly popular, and have been used by people for over 50 years to relieve all different kinds of ailments. ​ Homemedics is one of Australia’s first and leading TENS Machine & EMS Machine supplier for over 15 years with thousands of units sold to help Australians relieve their pain in a simple, non-invasive method at home or for professionals to treat their patients.


Contact info

3.6

Average

TrustScore 3.5 out of 5

308 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 48% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(308)

79 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It was a fast delivery

It was a fast delivery. Using the Tens pads on a belt instead of trying to get 4 small pads on the right place on my back is so much easier to use. Saves a lot of stress.

February 4, 2025
Rated 5 out of 5 stars

Highly recommend!!

I ordered the Comfy Stim Plus and so far I really like it! I like how simple it is to use, it's light weight and great for those on the go. Packaging was really good and I received my parcel in 2 days. I will definitely be buying from Homemedics again!

February 8, 2025
Rated 5 out of 5 stars

Tens leads

Quality replacement leads, priced well, dispatched and delivered in 2 days, who could ask for more.

January 10, 2025
Rated 5 out of 5 stars

Sent quickly.

Good company to deal with. Even around the holidays, my purchase was sent promptly and arrived within days. I purchased Premium XL tens pads, rubber pads and alcohol wipes. All look like good quality.
Just note the rubber pads DONOT come with a strap as advertised.

December 27, 2024
Rated 5 out of 5 stars

Replacement electrode pads for Osim TENS

The ordered replacement electrode pads for my Osim TENS machine arrived on time. The goods are of good quality.
However, using these new pads, the machine is only able to output electric pulses on one channel (the machine, on new batteries, has not enough power to drive the two channels of the new pads?).

December 27, 2024
Rated 2 out of 5 stars

I was expecting two pads but the order…

I was expecting two pads but the order only consisted of one

November 30, 2024
Homemedics logo

Reply from Homemedics

Hello Susan,

Thank you for your review. Upon checking your order we can see that you have chosen 1x pads in the selction menu.

If there is anything else we can help with, please dont hesitate to get in touch with us.

Kind Regards,
Team MIA

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look