I can’t recommend Dan @ Homemove highly enough. As a first-time buyer, my mortgage wasn’t straightforward—my income structure was a bit complex, and the property had non-standard construction. Dan wa... See more
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Review summary
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Reviews shaping this summary
Took all the stress away of organising a Help to Buy survey for my sale. Quick, easy to organise and simple payment system. Hugh a great help to organise for an updated Desktop Survey. Will be using a... See more
Company replied
Great service! Happy with the service! I used them for a valuation for a HTB Equity pay off. The Surveyor from SCI was brilliant including Jenna from SCI who gave a quick response after paying for th... See more
Company replied
Enquired online and had a follow up from Sarah Jane very quickly. She answered every question very professionally and in detail over the phone with brilliant knowledge and understanding of our circu... See more
Company replied
Company details
Written by the company
Homemove is making moving home simple. From choosing an estate agent to completion. We help you every step of the way.
Contact info
Homemove, NR3 1DD, Norwich, United Kingdom
- hello@homemove.com
- homemove.com
4.6
Excellent
272 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Very responsive booking team
Very responsive booking team, survey was booked fairly quickly and quality of level 3 survery was very good. Picked up few important issues with the property.
November 27, 2025
Reply from Homemove
Thank you for the great feedback! We are delighted to hear that the booking team was responsive and that the Level 3 Survey identified those important issues for you.
As you move forward with the purchase, please remember that we can also assist with removals and conveyancing to help keep everything under one roof. Just let us know if we can help with the next steps!
Best regards, The Homemove Team
Used Hugh at homemove for my mortgage and survey
Used Hugh at homemove for my mortgage and surgery on my property! Could not of asked for anyone better! Really really happy i used him got everything done for me while I sat back and let my work be done without having to step in once! Really genuine and friendly guy and so happy I used him for this! Will 100% use again when I buy another property!
August 20, 2025
Unprompted review
Reply from Homemove
Thanks for the 5 stars! We're so happy Hugh could get everything sorted for you without you having to worry about a thing. It was a pleasure working with you, and we'd be delighted to help with any future property moves!
Surveyor missed several issues with property
Had a survey done through this company before purchasing a house. The surveyor missed so many key things like external damage to vents and windows letting in a draft. Ridiculous
*EDIT. I did call them and they said someone would get back to me
August 1, 2025
Unprompted review
Reply from Homemove
Dear Adeel,
We are sorry to hear you feel issues were missed. As this job was completed in May, we encourage clients to reach out immediately if they have questions about the report so we can rectify them.
We would have been more than happy to assist you had you contacted our office.
Best, Homemove
Moving house
I am extremely grateful to Philip Mostyn for his help and support during the stressful business of arranging removals and the subsequent changes in our circumstances. I would have no hesitation in recommending Homemove. Nothing was a problem and Philip was friendly and helpful.
November 25, 2025
Reply from Homemove
Thank you so much, Dorothy, for your wonderful review. We’re delighted to hear that Philip was able to support you through the moving process and help make a stressful time a little easier. Your recommendation means a great deal to us. If you ever need assistance again in the future, we’re always here to help.
The Homemove Team
Sarah Jane was amazing
Sarah Jane was amazing, she sorted a help to buy surveyor for us in just a few days! Really great phone manner and so helpful
November 25, 2025
Reply from Homemove
Thank you so much, Nicola, for your lovely feedback. We’re thrilled to hear that Sarah Jane was able to organise a Help to Buy surveyor for you so quickly and that you found her friendly and helpful throughout. We really appreciate you taking the time to share your experience.
The Homemove Team
Very expensive
Very expensive! By the looks of things they are another middle man charging more and taking a cut! i wanted an epc for my house and it says on their site £99!! i found this with a local company for £60 in the end. Steer clear from middle men.
November 25, 2025
Unprompted review
Reply from Homemove
Hi Mo, thank you for taking the time to share your feedback. We’re sorry to hear that you felt our pricing wasn’t competitive. Our EPC service includes not only the assessment itself but also full coordination, customer support, and rapid turnaround times, which can make our pricing different from some local providers - we also have VAT to pay where locals may win but you won't get the full 5 star homemove treatment or guarantees should anything go wrong.
That said, we understand that cost is an important factor, and we’re glad you were able to find an option that suited your needs. If you ever wish to discuss this further or see whether we can assist more cost-effectively in future, we’d be happy to help.
The Homemove Team
James at Homemove has been fantastic…
James at Homemove has been fantastic from start to finish. He organised a Level 3 homebuyer’s survey for me at a very competitive rate and the RICS report he arranged ultimately helped me negotiate a price reduction on the property. Throughout the process, James has been on hand to answer any questions I’ve had and has been incredibly supportive. Great service, great communication, and an all-round top guy. Highly recommended
November 13, 2025
Reply from Homemove
Thank you so much, Vishal, for your fantastic review. We’re delighted to hear that James was able to support you throughout the process and arrange a Level 3 survey that proved so valuable during your negotiations. It’s great to know you found the service helpful, communicative, and competitively priced. We truly appreciate your recommendation and wish you all the best with your new home.
The Homemove Team
Reply from Homemove
Thank you, Richard, for your kind feedback. We’re really pleased to hear that you were happy with the level of detail in your Level 2 survey report. If we can support you with anything else as you move forward, we’re always here to help. Homemove!
Reply from Homemove
Thank you, Sadeer, for your great feedback. We’re glad to hear you found our communication quick, clear, and transparent. We really appreciate you taking the time to share your experience.
The Homemove Team
Excellent company
We used Homemove for a level 2 homebuyers survey, and to book our removals service. In both cases they were cost effective and flexible, with amazing staff who have been nothing but helpful. Very happy to recommend them to others
November 7, 2025
Unprompted review
Reply from Homemove
Thank you so much for your fantastic review. We’re delighted to hear that you were pleased with both the Level 2 survey and the removals service. It’s wonderful to know you found our pricing fair, our team helpful, and the overall experience flexible and efficient. We truly appreciate your recommendation.
The Homemove Team
Dan & Joanne at Homemove
After a disappointing experience with a previous mortgage advisor I was reluctant to start the process again. As a young buyer on my first house it really had put me off the whole process, especially with the stress of already purchasing a home.
From the moment I spoke with Dan and his administrator Joanne I felt instantly comforted that it would not be the same as before. He ensured he would take care of everything and get me the best offer possible. Dan really took the time to express his knowledge and understand my situation, explaining all of my options clearly. He always made himself available to answer my queries, no matter how small. Everything was easy and seamless from start to finish.
I can’t thank Dan and Joanne enough, if you’ve had a bad experience in the past with mortgage advisors then don’t let it put you off. Dan is proof that there is still good, genuine mortgage advisors around who care deeply about their clients. Thank you!
August 1, 2025
Unprompted review
Reply from Homemove
Imogen, thank you so much for sharing such a thoughtful and heartfelt review. We’re absolutely delighted to hear that Dan and Joanne were able to turn what had been a stressful experience into a smooth, reassuring, and positive journey for you-especially as a first-time buyer.
Dan takes great pride in offering clear guidance and genuine care, and it’s wonderful to know that his support, along with Joanne’s dedication behind the scenes, made such a difference. Your words mean a great deal to the whole team.
We’re truly grateful for your trust and thrilled that we could help you secure the right mortgage with confidence. Wishing you all the very best in your new home, and please know we’re always here if you need anything in the future.
The Homemove Team
Homemove was great in helping me
Homemove was great in helping me source a solicitor and a RICS surveyor to redeem a HTB Ioan. When I had queries to go through, Megan from Homemove was quick to catch up with me and follow up on my behalf with the parties and everything was resolved within a few hours.
November 5, 2025
Unprompted review
Reply from Homemove
Thank you, Tony, for your fantastic review. We’re so pleased to hear that we were able to support you with sourcing both a solicitor and a RICS surveyor for your Help to Buy redemption. It’s great to know that Megan was able to resolve your queries quickly and keep everything moving smoothly. We really appreciate you taking the time to share your experience.
The Homemove Team
5 star service from Dan
Dan was with me throughout my challenging journey of housebuying. He provided steady reassurance and guidance and was able to source me a strong mortgage offer. Its not an easy process but I'm glad that Dan at Homemove was at the end of the phone and from the start to end helped me get into my new house. Would highly recommend
November 6, 2025
Unprompted review
Reply from Homemove
Thank you so much, Tracy, for sharing your experience. We’re delighted to hear that Dan was able to guide and support you through what can be a very challenging journey. Securing a strong mortgage offer and helping you get into your new home is exactly what we strive for, and it’s wonderful to know Dan’s reassurance and availability made such a difference. We truly appreciate your recommendation.
The Homemove Team
Level 3 Survey
James was super helpful over WhatsApp. Organised a Level 3 survey at short notice for a really competitive price. It was the cheapest I could find by a couple of hundred pounds so well worth reachingout.
November 5, 2025
Reply from Homemove
Thank you, MT, for your great feedback. We’re really glad to hear that James was able to organise your Level 3 survey so quickly and at such a competitive price. It’s fantastic to know the service offered both convenience and value for money. We appreciate you taking the time to share your experience.
The Homemove Team
Dan and Joanne were fabulous
Dan and Joanne were fabulous in helping us negotiate the whole mortgage search. They put us at ease and coached us through each step, and reassuring us when there was a minor blip (that nearly sent me over the edge!) In the end our mortgage went through in 1 week after our offer. Tremendous service.
October 20, 2025
Unprompted review
Reply from Homemove
Thank you so much, Bernadette, for your wonderful review. We’re delighted to hear that Dan and Joanne were able to guide you through the mortgage process with reassurance, clarity, and care. Navigating a few bumps along the way is never easy, so it’s fantastic to know they helped keep things calm and that your mortgage was approved so quickly after your offer. We truly appreciate your kind words and your recommendation. The Homemove Team
Complete communication blackout. So very disappointed
So very disappointed. I wouldn’t recommend booking Albert Miles via Homemove for your removals needs. Homemove talk the talk with discounts available if you utilise more than one of their services but we had the most stressful moving day, with poor processes and communication a major issue from booking to completion. I have to caveat the removals (allocation) team themselves were fantastic, efficient and professional, but being overworked. With back to back bookings and very little time to rest or sleep before the next job!
The way Homemove and Albert Miles work together needs an overhaul - their automated confirmation emails listed the wrong arrival time at the booking, the final payment listed on the account didn’t deduct the deposit already taken, and on the move day itself they left us with a complete communication blackout. With their previous job over running, we were bumped to the far end of our arrival window, but no heads up via email, message or call was received, and with two little ones needing their beds we were incredibly stressed and frustrated trying to get any word from Albert Miles on an eta. In the end our babes had to stay with grandparents last minute while we supported the removers, finishing in the very early hours the next day. What frustrated us the most is the fact we made it very clear at booking stage that we had a family and routine in place and that we couldn’t move too late in the day. Then why was an afternoon slot recommended?! All in all, we wont be using Homemove again.
Since posting this review - Sami from Homemove has been in touch to apologise, confirm that they were implementing improvements to the communication process and the way the companies work together and to very kindly offer us vouchers which was much appreciated. Downtime post move was really needed. Thank you Sami.
October 27, 2025
Unprompted review
Great service and excellent communication.
Philip and the team were efficient and communicated well. I was in a hurry for a structural survey and they delivered it ahead of schedule. The report excellent. I would absolutely recommend Homemove.
November 3, 2025
Unprompted review
Reply from Homemove
Thank you, Ian, for your fantastic feedback. We’re so pleased to hear that Philip and the team were able to arrange your structural survey quickly and deliver the report ahead of schedule. It’s great to know the communication and the quality of the report met your expectations. We truly appreciate your recommendation.
Your Homemove Advisor
Reply from Homemove
Thank you, Philip, for your great feedback. We’re delighted to hear you were happy with the service and truly appreciate your recommendation.
Your Homemove Advisor
A very helpful service.
Arranging the survey was straightforward and the report was received soon after the visit to the property.
October 24, 2025
Reply from Homemove
Thank you, Tony, for your kind feedback. We’re pleased to hear that arranging your survey was straightforward and that you received your report shortly after the inspection. We appreciate you taking the time to share your experience.
Your Homemove Advisor
SHOULD BE NO STARS !!!!! Avoid at all costs
SHOULD BE NO STARS !!!!!
Please do not use this company and avoid at all costs. All they are interested in is taking your money!!! Booked for them to do a Level 2 survey for a house I was purchasing and was told I would receive the report 2-4 days after the date of the survey. Had to chase up to get the report and was lied to several times by the employees with promises of the report being sent over by a certain time or day, which unsurprisingly passed without the report being sent. When I complained about the delay, they then changed their stance to reports being sent 5-7 days after to try to justify there incompetence!! Also when I complained they offer a gesture of goodwill of 15% off future services from them, which I can only describe as derogatory.
October 22, 2025
Unprompted review
Reply from Homemove
Hi Stephen, thank you for taking the time to share your feedback. We’re genuinely sorry to hear about the frustration you experienced and that we did not meet your expectations regarding communication and report delivery. This is certainly not the level of service we aim to provide.
While report turnaround times can vary depending on the complexity of the property and the surveyor’s workload, you should never have felt misinformed or unsupported. We take your comments seriously and will be reviewing the communication you received to ensure this is addressed internally.
We would welcome the opportunity to discuss this directly so we can look into the details of your case and make things right wherever possible. Please feel free to reach out to our customer care team so we can assist you further.
Your Homemove Advisor
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