I can’t recommend Dan @ Homemove highly enough. As a first-time buyer, my mortgage wasn’t straightforward—my income structure was a bit complex, and the property had non-standard construction. Dan wa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Took all the stress away of organising a Help to Buy survey for my sale. Quick, easy to organise and simple payment system. Hugh a great help to organise for an updated Desktop Survey. Will be using a... See more
Company replied
Great service! Happy with the service! I used them for a valuation for a HTB Equity pay off. The Surveyor from SCI was brilliant including Jenna from SCI who gave a quick response after paying for th... See more
Company replied
Enquired online and had a follow up from Sarah Jane very quickly. She answered every question very professionally and in detail over the phone with brilliant knowledge and understanding of our circu... See more
Company replied
Company details
Written by the company
Homemove is making moving home simple. From choosing an estate agent to completion. We help you every step of the way.
Contact info
Homemove, NR3 1DD, Norwich, United Kingdom
- hello@homemove.com
- homemove.com
4.6
Excellent
272 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Contacted for a quote to move house
Contacted for a quote to move house. We requested the packing Service as well. The price was reasonable
August 14, 2025
Unprompted review
Reply from Homemove
Thank you, Helen, for the 5-star review! We’re glad you found our quote for your house move, including packing services, to be reasonable. Wishing you all the best with your move!
Great and hassle free experience with…
Great and hassle free experience with getting a booking for my home move Trey at home move.
August 14, 2025
Unprompted review
Reply from Homemove
Thank you, Niharika, for the 5-star review! We’re so pleased Trey made your booking experience smooth and hassle-free. Wishing you all the best with your move!
Comprehensive prompt service providing…
Comprehensive prompt service providing necessary details and quote in a fast efficient manner.
Ensuring enough info gathered to progress as needed.
August 14, 2025
Unprompted review
Reply from Homemove
Thank you, Ian, for the 5-star review! We’re delighted you found our service prompt, comprehensive, and efficient. We’re always glad to provide the right details quickly to help things progress smoothly.
Stress-Free HTB valuation Booking
My HTB survey valuation was arranged by Homemove, the process was seamless from start to finish
Thank you I will be sure to recommend to others and use you again if needed in the future!
July 23, 2025
Unprompted review
Reply from Homemove
Thank you, Kay, for the 5-star review! We’re so pleased your Help to Buy valuation was seamless from start to finish. We really appreciate your recommendation and look forward to helping again in the future.
Amir was very helpful
Amir was very helpful, supportive and understanding. He patiently set up all my energy and broadband requirements and provided an excellent service
August 13, 2025
Unprompted review
Reply from Homemove
Thank you, David, for the 5-star review! We’re delighted Amir was so helpful, supportive, and patient in setting up your energy and broadband. We’ll be sure to pass along your kind words to him.
Great experience they handled my entire…
Great experience they handled my entire moving process from start to end with no hassles.. I Highly recommend choosing homemove
August 5, 2025
Unprompted review
Reply from Homemove
Thank you, Tiara, for the wonderful 5-star review! We’re so pleased to hear your entire move was handled smoothly from start to finish. Your recommendation means a lot, and we wish you all the best in your new home!
Broadband guidance for new house
Broadband provider guidance for a new house
August 12, 2025
Unprompted review
Reply from Homemove
Thank you, Jonathan, for the 5-star review! We’re glad we could guide you on broadband options for your new home. Wishing you all the best as you get settled in!
Great company 100% recommend
Dan was great and took care of everything up to the point of solicitors taking over until completion which was also faultless.
Would 100% recommend Homemove and will definitely be using them again in 5 years to remortgage.
Thanks again for your help Dan!
July 1, 2025
Unprompted review
Reply from Homemove
Thank you, Jonathon, for the fantastic 5-star review! We’re delighted Dan could take care of everything seamlessly right through to completion. Your recommendation means a lot, and we’ll be here to help again when it’s time to remortgage.
Fantastic experience
Fantastic experience - the skill, dedication, and the seamless support from Homemove’s excellent dashboard interface, responsive service and competitive pricing turned what could have been a stressful moving day into a smooth and joyful experience. Based on my dealings with them, I can say that they are an ethical, professional and honest moving company that I will recommend to all my friends! They really chose the right moving partner in Albert Miles!
August 7, 2025
Unprompted review
Reply from Homemove
Thank you so much for the glowing 5-star review! We’re delighted our dashboard, service, and pricing helped make your moving day smooth and stress-free. It’s wonderful to hear you found us ethical and professional, and we’ll be sure to share your kind words with our partners at Albert Miles. Your recommendation means the world to us!
Missold me to take my money
Missold me to take my money, finally got through to someone to get a refund, was told I’d get it back between 3-5 days, followed it up after 5 days and they hadn’t even processed it yet. Great customer service until they get your money then they’re terrible to work with
August 4, 2025
Unprompted review
Reply from Homemove
We’re very sorry to hear about your experience, Paige. This isn’t the level of service we strive to deliver, and we sincerely apologise for the delay with your refund. Thank you for bringing it to our attention - we reviewed what went wrong to ensure this doesn’t happen again.
Trey Williams has been very helpful…
Trey Williams has been very helpful today on the phone. Trey is supporting me to book a survey. Thank you.
August 8, 2025
Unprompted review
Reply from Homemove
Thank you, Rebecca, for the 5-star review! We’re so pleased Trey was able to support you with booking your survey. We’ll be sure to pass along your kind words to him.
Reply from Homemove
Thank you, Luke, for the 5-star review! We’re delighted you found the service fast, friendly, and efficient. We really appreciate your feedback.
Great experience with Homemove
Great experience with Homemove - I was called by Gemma who was professional and knowledgeable and very helpful in putting my mind at ease with some queries I had regarding the difference between a level 2 and 3 survey. I would recommend to friends and family
July 17, 2025
Unprompted review
Reply from Homemove
Thank you, Lisa, for the 5-star review! We’re so pleased Gemma could answer your questions and put your mind at ease when choosing between a Level 2 and Level 3 survey. Your recommendation means a lot to us.
Very easy and intuitive to use…
Very easy and intuitive to use Homemoves surveying services, very friendly and helpful advisors as well to help coordinate everything and good value for money.
August 6, 2025
Unprompted review
Reply from Homemove
Thank you, Richard, for the 5-star review! We’re so pleased you found our surveying services easy to use, our advisors friendly and helpful, and the overall value excellent. We really appreciate your feedback.
Misleading
Misleading - hook you with a low quote and then almost triple it.
Needed a quote for quite a lengthy move, looked too good to be true! (turns out it was) asked several times if the cost was really what i'd be quoted. Was told it would only be "at most a few hundred pounds more" turns out it was triple the price and they didn't factor in the ferry needed from mainland to Ireland and was the reason it went from £835 to over £2.3K!!!
rushed me to put in a deposit to secure my "cheap quote" then slapped me with the accurate cost.
Awful way to ruin a business to be honest.
August 7, 2025
Unprompted review
Reply from Homemove
Thank you for your feedback Lou, and we’re really sorry this experience wasn’t as smooth as it should have been.
Moves from mainland England to Northern Ireland are a little different from standard UK moves, and our quoting system doesn’t yet automatically include the extra ferry costs and extended mileage. We’re already working on improving this so the full cost is shown upfront for customers in similar situations.
We took your deposit simply to make sure you didn’t lose your preferred date while we confirmed the details — it was never our intention for you to feel rushed. We also sourced a competitive quote for you and of course will process a full refund of your deposit because the quote is unsatisfactory.
We completely understand your frustration, but we’d like to reassure you that we don’t aim to mislead or hook people with low prices - as our other reviews hopefully show. Your feedback will help us improve so this doesn’t happen again, and we’re sorry we let you down on this occasion!
The Homemove Team
Great explanation of the services
Great explanation of the services. I recommend them
August 6, 2025
Unprompted review
Reply from Homemove
Thank you so much for the kind words! I’m thrilled the explanations helped and honoured to have your recommendation. If there’s ever anything else I can do for you, just let me know - happy to help!
Reply from Homemove
Hi Moussa,
Thank you for taking the time to leave this kind feedback. We’ll pass your compliments straight on to Trey Williams – he’ll be thrilled to know his support made a difference. If you ever need a hand with anything property-related in the future, just let us know. We’re always here to help.
Warm regards,
The Homemove Team
Trey is really helpful coordinator…
Trey is really helpful coordinator with his professional suggestions. Besides, he is a good listener as well.
August 5, 2025
Unprompted review
Reply from Homemove
Hello Jinkun,
We’re delighted to hear how much Trey’s advice (and listening ear!) helped you. Providing thoughtful, personalised guidance is exactly what we aim for, so your words mean a lot. Thanks again for choosing Homemove and please reach out whenever we can assist you next.
Best wishes,
Homemove Customer Care
Great customer service
Great customer service - Trey was very helpful
August 5, 2025
Unprompted review
Reply from Homemove
Hi Alex and Lucy,
It’s wonderful to know Trey made your experience such a positive one. Great customer service sits at the heart of what we do, and feedback like yours shows we’re on the right track. We hope everything goes smoothly with your move, and we’re only a call away if you need further support.
All the best,
The Homemove Team
Good moving house and mortgage help
I have used Homemove previously when I moved house last year and now for remortgaging. The staff were helpful and kind. I thought Dan and Jo did a great job sorting out my remortgage quickly and with a smile. Thank you guys.
July 10, 2025
Unprompted review
Reply from Homemove
Dear Harold,
Welcome back - and thank you for trusting us once again! We’ll make sure Dan and Jo see your shout-out; they pride themselves on fast, friendly service, so they’ll be delighted. Enjoy the peace of mind that comes with your new mortgage deal, and remember we’re here whenever you need us next.
Kind regards,
Homemove
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