The Homeopathic Book Company Reviews 680

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often highlighting the careful packaging that ensures items arrive in perfect condition. Many appreciate the efficient delivery service, noting that orders arrive promptly, often sooner than expected, even for international shipments. The overall service is frequently described as professional, friendly, and efficient, with good communication and tracking updates. However, some customers occasionally reported issues with packaging, mentioning instances where boxes were ripped or damaged upon arrival. While the contents were often protected, these experiences suggest that improvements could be made for heavier books or in general packaging robustness.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers consistently praise the excellent condition of... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast and prompt delivery, even... See more

Quality

People report positive experiences with quality. Customers consistently praise the careful and protective... See more

Service

Consumers consistently express high satisfaction with the service. Many reviewers highlight the efficiency,... See more

Order

Customers consistently note positive experiences with order. Many reviewers found the ordering process easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Repeat customer here. I've been buying books from HBC for a while now and it's always a beautiful experience. Aside from the fact that I'm buying homeopathy books, the packaging and care put into... See more

Rated 5 out of 5 stars

I am very impressed with my order. It all took a week including the weekend. I received updates on my shipment which I did not expect it to be accurate because it is an international shipment. To m... See more

Rated 5 out of 5 stars

Still remains my most favourite book store - super friendly team, a wonderful array of books & topics (mine mainly Homeopathy), actually someone to speak to at the end of a phone (rare these days!)... See more

Company replied

Rated 5 out of 5 stars

My book arrived earlier than expected. I am delighted. it is also well packaged and sustained the distance in excellent shape. I was given tracking info and kept up-to-date of its progress along the w... See more


Company details

  1. Book Store

Written by the company

At the Homeopathic Book Company our principal focus is on meeting the requirements and expectations of our customers – whether they be a student or a practicing homeopath. We supply a wide range of books covering homeopathy, nutrition and naturopathy. To ensure that the right book is delivered at the right time and at the right cost we focus on service excellence. We provide a range of delivery options for every order to match urgency and budget as well as offering a 10% discount on all orders over £50.


Contact info

4.9

Excellent

TrustScore 5 out of 5

680 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

The purchase was easy and the books…

The purchase was easy and the books arrived in the time stated and were in good condition.

December 25, 2024
The Homeopathic Book Company logo

Reply from The Homeopathic Book Company

Thanks for your order, Daniel, and thanks for taking the trouble to post about it. We hope we can serve you again in the future - should the need arise.

Warm Wishes
Pat & Neil

Rated 5 out of 5 stars

My order was delivered to Australia…

My order was delivered to Australia quickly and everything was in perfect condition. Seamless transaction - thank you!

November 29, 2024
The Homeopathic Book Company logo

Reply from The Homeopathic Book Company

Thank you, Elise, for your order and for taking time out to post about the experience. We very much appreciate it and hope we can serve you again when the need arises.

Warm Wishes
Pat & Neil

Rated 5 out of 5 stars

The Homeopathic Book Company

Books arrived amazingly quickly. Very nicely packaged too.

December 17, 2024
The Homeopathic Book Company logo

Reply from The Homeopathic Book Company

Glad you were pleased with the experience, P.G. Thank you for posting about it and thanks also for your order. Please don't hesitate to contact us if we can help in the future.

Warm Wishes
Pat & Neil

Rated 5 out of 5 stars

I bought a set of last editions (it was…

I bought a set of last editions (it was important to me) books.
The FedEx delivery to Canada was surprisingly fast, 2 days only.

December 14, 2024
The Homeopathic Book Company logo

Reply from The Homeopathic Book Company

Hi Tania. Thank you for your order and thank you for posting about the service experience. It's really appreciated by us here. FedEx is super fast and super reliable. It makes such a difference when you don't have to wait long for your order. If we can help you again inthe future, we would be delighted!!

Warm Wishes
Pat & Neil

Rated 5 out of 5 stars

Very nice

Very nice! really , fast sending , i had a question and the answer was kindly provide quickly. the parcel was nicely done. Everythink was fine !

December 7, 2024
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Reply from The Homeopathic Book Company

Hi Pierre. Thanks so much for posting a review of your buying experience. We really appreciate it and we're delighted that you are happy with everything.

Warm Wishes
Pat & Neil

Rated 5 out of 5 stars

Recent Book Order

I was pleasantly surprised at how fast my order arrived. Everything was well packaged and my books were in excellent condition. I also love that there are options to purchase slightly damaged books at a lower cost as one set of books I ordered was rather expensive and I didn’t know how to break the news to my spouse.

December 11, 2024
The Homeopathic Book Company logo

Reply from The Homeopathic Book Company

Hi Ashley. Thanks so much for posting a service review of your purchase experience. We're delighted that you are pleased with the books you ordered and hope you didn't get into too much trouble as a result!!

Warm Wishes
Pat & Neil

Rated 5 out of 5 stars

Great selection of books

Great selection of books.
Great customer service.
Prompt delivery.

December 12, 2024
The Homeopathic Book Company logo

Reply from The Homeopathic Book Company

Thanks you for posting, Yuriy, and thanks for placing your trust in us for your most recent order. We really appreciate it here and hope we can serve you again in the future, should the need arise.

Warm Wishes
Pat & Neil

Rated 5 out of 5 stars

Great service as usual

Great service as usual

December 10, 2024
The Homeopathic Book Company logo

Reply from The Homeopathic Book Company

Many thanks, Ann, for taking the trouble to post a review of your service experience. We very much appreciate you ordering from us again. Do let us know if we can assist you in the future, should the need arise.

Warm Wishes
Pat & Neil

Rated 5 out of 5 stars

Fast and efficient

Fast and efficient

December 4, 2024
The Homeopathic Book Company logo

Reply from The Homeopathic Book Company

Many thanks for posting, Jeanette. We really appreciate your support here and on social media. We would be delighted to see back in our store at any time!

Warm Wishes
Pat & Neil

Rated 5 out of 5 stars

Well packaged and delivery smooth and…

Well packaged and delivery smooth and in the appropriate time. Thank you so much.

November 25, 2024
The Homeopathic Book Company logo

Reply from The Homeopathic Book Company

No, Thank You Maurizio. We value your business highly and would like to thank you for taking the time to post a review. You are welcome back with us at any time.

Warm Wishes
Pat & Neil

Rated 5 out of 5 stars

Great service

Fantastic book & great, quick delivery. Thank you very much.

November 26, 2024
The Homeopathic Book Company logo

Reply from The Homeopathic Book Company

Thank You, Karen. We really appreciate you placing an order with us and posting about the experience. If there is anything else we can help you with in the future, please don't hesitate to contact us.

Warm Wishes
Pat & Neil

Rated 5 out of 5 stars

Books came surprisingly quickly and…

Books came surprisingly quickly and were beautifully packaged.

November 27, 2024
The Homeopathic Book Company logo

Reply from The Homeopathic Book Company

Hi Kathleen. Thanks so much for placing your trust in us with your order. We really appreciate it here and if there is anything you think we may be able to help you with in the future, then please just reach out.

Warm Wishes
Pat & Neil

Rated 5 out of 5 stars

Great Service

very happy with my (so far) two purchases. well packaged and received very quickly at reasonable delivery rates.
i'm sure its the start of a long relationship.

November 28, 2024
The Homeopathic Book Company logo

Reply from The Homeopathic Book Company

Hi EsmeN. Thank you so much for returning to our online store for your latest order. We very much appreciate it and hope we can serve you again in the future. Just let us know if we can help.

Warm Wishes
Pat & Neil

Rated 5 out of 5 stars

Very helpful service and super quick…

Very helpful service and super quick despatch of my books . Thank you

November 25, 2024
The Homeopathic Book Company logo

Reply from The Homeopathic Book Company

Thank you so much, Janet, for posting a service review for us. We really appreciate it and hope to be of service again in the future. If we can help, then please don't hesitate to get in touch.

Warm Wishes
Pat & Neil

Rated 5 out of 5 stars

Stellar customer service & incredibly…

Stellar customer service & incredibly fast shipping! Thank you for your variety of quality information and sharing with the world lifesaving knowledge.

November 24, 2024
The Homeopathic Book Company logo

Reply from The Homeopathic Book Company

Thanks so much, George! We really do appreciate you posting such wonderful feedback. Don't be a stranger - if we can help you at all in the future then please get back in touch. We would love to help.

Warm Wishes
Pat & Neil

Rated 5 out of 5 stars

The HBC offer great availability of…

The HBC offer great availability of reasonably-priced homeopathic books with fast overseas shipping and lovely service. The books are always beautifully wrapped for shipping which I also appreciate.

November 12, 2024
Unprompted review
The Homeopathic Book Company logo

Reply from The Homeopathic Book Company

Thank you for taking the trouble to post, Amelie. It's much appreciated here and we hope you will visit us again in the future, should the need arise.

Warm Wishes
Pat & Neil

Rated 5 out of 5 stars

everything fine

November 5, 2024
The Homeopathic Book Company logo

Reply from The Homeopathic Book Company

That's good to hear, Wolf. Thank you for placing an order with us and thank you for taking the time and trouble to post about the experience. We really appreciate it.

Warm Wishes
Pat & Neil

Rated 5 out of 5 stars

eautifully packaged and swift…

Beautifully packaged and swift delivery. Early Christmas

November 10, 2024
The Homeopathic Book Company logo

Reply from The Homeopathic Book Company

Many thanks for posting a review Amanda. We really appreciate you taking the time. Do let us know if we can assist you in the future.

Warm Wishes
Pat & Neil

Rated 5 out of 5 stars

So happy with my book

So happy with my book. A smooth and very accommodating service and a friendly helpful support.
Pat is approachable, conscientious and helpful. Items delivered promptly.

October 20, 2024
Unprompted review
The Homeopathic Book Company logo

Reply from The Homeopathic Book Company

So pleased that youare happy with your book, Aaliyah, and so kind of you to compliment the service we provide. Please come back to us should we be able to assist you in the future.

Warm Wishes
Pat & Neil

Rated 5 out of 5 stars

Good book

Good book, fast service

November 9, 2024
The Homeopathic Book Company logo

Reply from The Homeopathic Book Company

Thanks for taking the time to post a review, Patrick. We appreciated your order and hope to see you back in our store sometime in the future.

Warm Wishes
Pat& Neil

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