Home Sofa Company Reviews 255

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Easy to order. Website misleading as said delivery in about a week when ordered but then once paid turned out to be 3 or 4 weeks. But delivery company brilliant. Once I had been given a date everythin... See more

Rated 5 out of 5 stars

Very pleased with my new sofa 🛋. Delivery courier company not so helpful but home sofa company always responded promptly to emails and requests. I'm always wary about buying online without seeing or... See more

Company replied

Rated 5 out of 5 stars

Price was 20% better than SCS for same item. Communication initially a bit lacking but once item ready, emails and phone calls, to confirm delivery date. Delivery was exactly when stated, courteous a... See more

Rated 5 out of 5 stars

We ordered 2 Chesterfield sofas from here just before Christmas which arrived within a few weeks (quicker than estimated delivery date). The sofas are beautiful and well made. We were kept up to dat... See more

Company replied

Company details

  1. Sofa Store
  2. Furniture Store
  3. Living Room Furniture Store

Written by the company

Home Sofa Company is an exclusive online sofa discount stockist, we retail a wide range of sofas, corner sofas, recliners, couches and many more living room seating products to make your house feel like a home. We put quality and customers first, all our sofas are designed & manufactured right here in the UK. Each one is hand-picked ensuring its passes our 5 point premium quality control & customer service standard. Our dedicated two-man fast free delivery service enables the choice to opt in for FREE standard delivery, express or special next day delivery. We believe trending and upscale sofas along with great customer service should be affordable to all.


Contact info

4.2

Great

TrustScore 4 out of 5

255 reviews

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Rated 1 out of 5 stars

This company is fraudulent

This company is fraudulent. They are not registered with Company House nor are they trading from the the premises they refer to as their business address. An order has been made by Gloucester County Court for the company to make a payment of £890 to me. When a warrant was issued by Birmingham County Court and a bailiff attended their business premises, there was no Home Sofa Company to be found and no forwarding address details either. The DM of this company is a fraud. Please don’t send these fraudsters a penny, because you won’t get a sofa, and will be out of pocket. They’ve been reported to Trust Pilot as well. All of the company details are registered on Companies house. It shows clearly when a charge has been registered, when this company has been dissolved. Homesofa company have tried to silence me by asking me to remove the DM’s details, so here are the company’s publicly accessible details. Please be warned that they’ve tried yet again to form another company and now trade under the name of Amury Sofas. All of the relevant details can be found under this Companies House registration number 12069277. Please do your homework and do not trust them. When you can see that a supplier has registered a charge against them that is still outstanding, that gives you an idea what kind of charlatans these guys are!

November 9, 2022
Unprompted review
Rated 1 out of 5 stars

I’ve sent numerous emails and tried to…

I’ve sent numerous emails and tried to call. I work really hard for my money and would just like a nice new sofa to come home too. I’ve still not had a delivery date, promised ‘within a week’ and still not heard anything. I wouldn’t mind delays but communication is terrible. We are sitting on hard chairs whilst waiting and I’m starting to worry my sofa won’t turn up and my moneys in thin air.. would appreciate atleast a phone call to explain when it’s going to arrive and why it’s so late.

October 20, 2022
Unprompted review
Rated 1 out of 5 stars

Worst company ever !!;AVOID!!

I ordered from home sofa company on 2nd September, they said I'll have my delivery by 10th September. I' still haven't received my sofas, I've sent many emails to which they reply to sometimes that my sofa will be this week an thats every week its been 6_7 weeks since I ordered . I've demanded a refund an still been ignored. I just don't know what else to do. Thanks Jane. DO NOT ORDER FROM THIS DISGUSTING SERVICE. !!

September 2, 2022
Unprompted review
Rated 1 out of 5 stars

AVOID at all costs!

Ordered through sister company Deslit who stated it would be 7-10 days delivery. 3 weeks later no confirmation of dispatch. I started to panic this was a scam. Through some research I discovered Home Sofa company are the same company. Luckily I managed to get through on the phone last week and was promised a call back from a manager the same day. 5 days later no call back, no contact about where my sofa is. NOTHING! i have continued to ring.

My hard earned money has been taken and I still do not have my sofa. I am going to the bank to report a scam, if this isn’t resolved this week. Disgusting.

October 11, 2022
Unprompted review
Rated 2 out of 5 stars

Home sofa company was having a…

Home sofa company was having a technical issues during the time I requested for my refund, but its all sauted out now. Thanks once again. Henrietta

July 21, 2022
Unprompted review
Home Sofa Company logo

Reply from Home Sofa Company

Hi Henrietta

Many thanks for your feedback.

We really appreciate your understanding during these busy times.

Kind regards

Home Sofa Company

Rated 5 out of 5 stars

So i had my sofa for nearly 3 weeks now…

So i had my sofa for nearly 3 weeks now and i got to say i am impressed for the amount i paid, i first found the chicago sofa on ScS but the i done abit of shopping around, Home Sofa Company was by far the cheapest and quickest

August 30, 2022
Unprompted review
Rated 1 out of 5 stars

This company is terrible

This company is terrible, ordered a sofa was not delivered on the dates given, rang about 12 times answer always the same leave name and phone number will get back but never do, Sent lots of emails but never reply, cancelled my order and asking for refund but still no answer. Beware do not touch this company.

September 20, 2022
Unprompted review
Home Sofa Company logo

Reply from Home Sofa Company

Hi Malcolm

Thank you for taking the time to leave us a feedback.

Please accept my sincere apology for the delays with your order, as you may already know from speaking with one of my colleagues recently, we were experiencing a technical glitch with our system where your order did not pull through, and I'm so sorry about that.

I can see we have processed your order successfully and is due for delivery very soon.

As a goodwill gesture from the company and for the inconvenience caused to you our sales team have added a sofa gift set with your order.

Once again, I do apologies for the inconvenience caused to you.

Kind regards

Home Sofa Company

Rated 1 out of 5 stars

Absolutely awful

Absolutely awful
Placed 2 orders for 4 sofas , the company took my money then cancelled the orders but didn’t refund the money . Still trying to get my money back 3 months later .

July 1, 2022
Unprompted review
Home Sofa Company logo

Reply from Home Sofa Company

Hi Ali

Thank you for taking the time to leave us a feedback, we really appreciate your thoughts.

I do apologies for the experience you had with us, and I'm so sorry your refund has been taking longer than expected.

Please do note your order was flagged as a high risk of fraud, and our accounts team take such matters seriously when processing orders or refunds hence the delays and inconvenience caused as a result of waiting to hear back from your bank.

Once again, I do apologies for the inconvenience caused to you.

Kind regards

Home Sofa Company

Rated 1 out of 5 stars

WARNING

WARNING - shop with at your own peril! Placed an order with the Home Sofa Company (Deslit & Co.) over a month ago. Payment was taken in full but sofas have not arrived. Multiple attempts to contact the seller have failed - phone lines are permanently busy, answerphone call backs not made and emails not replied to. I'm currently logging a claim with PayPal for a refund.

September 13, 2022
Unprompted review
Home Sofa Company logo

Reply from Home Sofa Company

Hi Matty

Many thanks for taking the time to leave us a feedback.

I am so sorry about your experience with us. We had a technical glitch at the time which didn't seem to pull your order through and our server was down.

I can see you order has also been fully refunded to you.

Please accept our sincere apology for the inconvenience caused.

Kind regards

Home Sofa Company

Rated 1 out of 5 stars

No communication and my items have not…

No communication and my items have not been delivered. Tried all ways to contact the company and have had no luck at all. DO NOT ORDER FROM THEM!!!!

August 18, 2022
Home Sofa Company logo

Reply from Home Sofa Company

Hi Lucy

Thank you for taking the time to leave us a feedback.

I am so sorry about your experience with us, I can only imagine how frustrating it must have been waiting to hear back about your delivery. We were having a technical glitch which didn't seem to pull your order through and our server was down.

Once again, I do apologise for the inconvenience caused to you.

Kind regards

Home Sofa Company

Rated 1 out of 5 stars

Bought the sofa over two weeks ago

Bought the sofa over two weeks ago. Received an email to confirm the order and nothing since. Left countless messages and emails, absolutely disgusting service and still nothing from them.

August 31, 2022
Rated 1 out of 5 stars

Cheap Sofas that do NOT last…!

Only ordered a sofa from this company 2 months ago and already there are rips in the base of the sofa.

I have rung them and left messages and no one has got back to me.

I am having to get legal advice now.

I would NOT recommend buying a sofa from them, as clearly they do NOT sell good quality, manufactured sofas, but cheap ones that you will waste your money on and will not last long at all.

Pay a little more and go to a trusted well known company instead.

August 22, 2022
Unprompted review
Rated 1 out of 5 stars

SCAM COMPANY!

SCAM COMPANY!! - AVOID LIKE THE PLAGUE!!
I ordered a sofa over a month ago and had no communication regarding the delivery other than the website estimated times. During the estimated delivery time I got a phone call saying that they didn't have the stock so were cancelling my order. Nearly a month on and still no refund. The phone number on my invoice no longer exists. Google phone number doesn't get answered (nor do messages). Don't make my mistake and choose a reputable company to purchase from.

August 11, 2022
Unprompted review
Rated 1 out of 5 stars

Terrible service

Terrible service. Placed order over a week ago and had zero communication. Tried to ring and email multiple times. The website chat is automated and just says it can’t find my order. Whoever runs the Instagram just reads and ignores your messages

August 3, 2022
Unprompted review

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