HomeStars Reviews 1,463

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 628 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being professional, efficient, and thorough, often noting the high quality of work performed. Many people appreciate the helpful and polite staff, who are described as skilled and dedicated to completing jobs in a timely manner. Reviewers also found the pricing to be fair and reasonable, making it easy to find suitable contractors for various home maintenance needs. However, some people were dissatisfied with the website experience, mentioning issues with excessive emails and difficulties in screening leads. A few other people also felt that the contact process was problematic, citing instances of no-shows, unreturned calls, or contractors being charged for unsuccessful leads.

What people talk about most

Service

Users describe positive interactions with service, frequently highlighting professionalism, efficiency, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Website

Consumers find the website to be ambiguous, with some reviewers expressing satisfaction with its ease of... See more

Price

Reviewers mention ambiguous feedback about price, with many customers appreciating fair and reasonable... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, with some customers appreciating the ease of finding and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The provider I eventually found was great. No complaints. A dedicated category more specific to pool heat pumps would have made connecting with the right provider a little easier.

Rated 5 out of 5 stars

I had foundation work done by Melanie of The Crack Specialists this past week. She did an excellent job. She was very thorough in explaining the complete process and following through in a timely mann... See more

Rated 5 out of 5 stars

I have used home stars several times and was happy to find contractors and get my work completed. In these times with so many scams it gives me some peace of mind that I am getting a trustworthy contr... See more

Rated 5 out of 5 stars

RELOCATION ENGINEERS!!! From the move estimate to the seamless move, this company is amazing! Cautious, careful attention to detail. Safe move for all of our items . Head office checked in befo... See more

Company replied


Company details

  1. #5 of 15 best companies in Online Marketplace
  2. #2 of 3 best companies in Internet Marketing Service
  3. #1 of 1 best companies in Review Site

Written by the company

Hiring a pro when you need one isn’t always easy. HomeStars is the reliable way, helping you hire the right pro for your job. Post your job for free to access pros with the skills you need and get responses from those who want to do it. You choose who you want to chat with. Thanks to HomeStars's feedback system, you can read reviews from previous customers, allowing you to make an informed choice about who to hire. Review profiles, work history and feedback before making a decision about who to chat with. Only pros you have chosen can contact you.

HomeStars

Written by the company

✓ Post a job for free
Post a job and HomeStars alerts relevant pros in your area. It’s easy and it's free.
✓ Pros respond
Get responses from suitable pros who are interested and available.
✓ Review and choose
Browse profiles, work history and feedback before choosing who to share your details with.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Rated 4 out of 5 stars

Price comparisons

Job not complete

April 18, 2026
HomeStars logo

Reply from HomeStars

We’re sorry to hear that your project hasn’t been completed yet. Our team is here to help, please reach out to us directly so we can support you in getting this resolved. Thank you for sharing your feedback and for using HomeStars for your price comparisons.

Rated 5 out of 5 stars

Found someone for a job I could not…

Found someone for a job I could not find myself

April 18, 2026
HomeStars logo

Reply from HomeStars

We’re happy to hear you found the right professional for your project through our platform. We appreciate you taking the time to share your feedback. Thank you for using HomeStars!

Rated 5 out of 5 stars

Good professional

Good professional
Good work completed in time
Great service

March 25, 2026
HomeStars logo

Reply from HomeStars

Thank you for using HomeStars, we’re happy to hear about the great experience you had with the professional you found on our platform.

Rated 1 out of 5 stars

Unprofessional, illegitimate

My business is mobile and operates within the local community; it does not have a storefront. I am well known and have never had any dealings with HomeStars, yet they posted my personal home address online, which is not associated with my business. Then you're stuck dealing with a bunch of delinquents to get it taken down, which I have already asked them to do.

April 15, 2026
Unprompted review
HomeStars logo

Reply from HomeStars

Thank you for your feedback, we want to clarify that we do not publish the addresses of the pros on HomeStars. This information is kept for internal records only. We list a city or town to better help homeowners understand the distance a pro might be travelling from to complete the work requested.

Rated 5 out of 5 stars

Excellent work

Excellent work. Focused. Even took one item off because it wasn’t safe to clean it.
Personable staff: Nick and Wendy. The house feels and looks fresh!
Their prices are moderate.
Many thanks!

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Home Inspection

We got our home inspection done with Cameron and we were very happy with the way it was done. He was very meticulous in his findings and ensured every part of the home, including the appliances was well inspected. He was very patient with all our questions and explained every detail to us. We would highly recommend Cameron and 4Sight Home Inspections for all kinds of home inspections.

April 7, 2026
Unprompted review
HomeStars logo

Reply from HomeStars

We're happy to hear that you were satisfied with the detailed home inspection. We appreciate your feedback about the company you were connected with on HomeStars.

Rated 3 out of 5 stars

Companies pay to be listed so keep this…

Companies pay to be listed so keep this in mind. Also they pay extra for booster notifications

April 11, 2026
Unprompted review
HomeStars logo

Reply from HomeStars

Thank you for taking the time to leave your feedback. We charge pros a lead fee based on the size of the job that you have posted. After you shortlist the service pro and decide to share your contact details, the fee is charged. The fee is clearly displayed along with job details and approximate location of the work, pros using HomeStars can decide which jobs they'd like to respond to based on this information.

Rated 5 out of 5 stars

Homestars provided me with several…

Homestars provided me with several reputable options which greatly sped up my decision-making process and allowed
me to proceed with confidence.

April 12, 2026
HomeStars logo

Reply from HomeStars

We're happy to hear that our service helped you find reputable options and make decisions confidently. Thank you for your positive feedback; we appreciate it!

Rated 1 out of 5 stars

Warning, who are you working with?

If you are professional, and you are just thinking about starting with them, I would think twice. If you are looking to get job done, yes, the experience might be good, but for professional, they will basically charge you every time you even look at some job without confirming you even want to do the job.

My experience was so bad so far, it's bordering a fraud, or at least false advertising. They just rip off a small professional by sending them unrelated leads, forcing them to charge for it and then claiming, they did everything by their policies.

How it works?
As a pro, you may bid on a job. The bid alone won't be charged until the customer sends you their detail. However, the customer can send you some random phone number, which they never even answer, therefore trigger your charge and then ghost you completely with no guarantee you even get to talk about the job.

That is pretty much a scam under the mask of fair deal.

April 10, 2026
Unprompted review
Rated 1 out of 5 stars

Scam

I recently accepted a lead through HomeStars and was charged $47 immediately. After accepting, I noticed the phone number was from Venezuela, which raised concerns right away. I attempted to contact the client multiple times but received no response.

What’s even more frustrating is that multiple contractors were charged for the same lead, and from what I can tell, none of us were able to reach the client or secure the job.

This raises serious concerns about lead quality and verification. Contractors are paying upfront for leads that may be invalid, unreachable, or potentially fake. There should be a system in place to properly screen leads or protect service providers from being charged in situations like this.

I have requested a credit for this lead and hope HomeStars addresses this issue. As a business owner, I expect a fair system where we are not taking on all the risk for unverified leads.

April 11, 2026
Unprompted review
Rated 1 out of 5 stars

Very poor service!

I called at 8:30 am this morning, April 10, 2026. There was an unfortunate accident that left the vinyl garage door locked three quarters open. I was assured someone would come out today, and the service dept would call with a time for the call. I waited all day. They new there is direct access from the garage to the house, so it was urgent. I'm a 20+ year cx, they installed these doors, but no call....no response, nothing. Called again at 5:05 and was assured by the answering service, that they're going to contact the on call guy....6:41 pm I call again, answering service again states the same thing....I am sorely disappointed, and very angry because now I'll have to pay after hours fees with someone else or I'll have to wait until Monday. This is unacceptable! I no longer recommend this company. Very poor service experience after being a loyal customer for more than 20 years....I do NOT recommend!!!!

April 10, 2026
Unprompted review
HomeStars logo

Reply from HomeStars

We appreciate you bringing this to our attention. We're sorry to hear about your experience with a company you connected with on HomeStars and the subsequent issues you encountered. It's not what we expect of pros using our platform.
At HomeStars, we strive to ensure quality and reliability in our network of pros. Despite our extensive vetting process, issues may still arise as seen in your case.
If you haven't already, please feel free to reach out to us to provide further details, and a member from our team we'll be happy to support you! https://support.homestars.com/s/contactsupport

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