HoneyLock | Personalized Jewelry Company Reviews 159

TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

Never received my items , I purchased two personalized necklaces on August 03 2022 they never arrived. I tried on several occasions to contact them by email and the never replied. The total cost for t... See more

Rated 1 out of 5 stars

I placed an order months ago and still haven’t received it. Thought it might take a little longer to ship anyways, because I live outside of the US, but this is ridiculous. I’ve tried emailing them... See more

Rated 1 out of 5 stars

The quality is horrible! I got a locket necklace and it’s a cheap plastic material as opposed to a metal or something else sturdier. The picture is literally just a piece of regular paper cut and glue... See more

Company replied

Rated 3 out of 5 stars

The locket is a nice size for a necklace but too small as a keychain. We bought several keychains and were disappointed how small they are. A little guidance would have been appreciated regarding pi... See more

Company replied

Company details

  1. Jeweler

Information provided by various external sources

Personalized Jewelry 🍯 We ship worldwide 🌎 IG: https://t.co/B2gMkVrqID


Contact info

2.0

Poor

TrustScore 2 out of 5

159 reviews

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Rated 5 out of 5 stars

I got the heart locket keychain and it…

I got the heart locket keychain and it was honestly perfect. I absolutely fell in love when I saw and opened the packaging. The hearts came with more than one copy of the pictures which was nice and I have already recommened them to a friend they are so perfect!

November 8, 2019
Unprompted review
HoneyLock | Personalized Jewelry Company logo

Reply from HoneyLock | Personalized Jewelry Company

Thank you Pretti!

Rated 1 out of 5 stars

I ordered this as a gift for my mom and…

I ordered this as a gift for my mom and it never came in I emailed and tried to contact through there instagram page and still haven’t received a message back I even paid extra money for the package insurance which I guess is pointless to have my advice is to not order from here

November 5, 2019
Unprompted review
HoneyLock | Personalized Jewelry Company logo

Reply from HoneyLock | Personalized Jewelry Company

Hey Adrionna!

We're so sorry to hear. What is your order number so I can help you?

Rated 1 out of 5 stars

Never received product it has been over…

Never received product it has been over a month can’t get ahold of anyone on the phone , they don’t return Emails
Order # 2950 ,

November 5, 2019
Unprompted review
HoneyLock | Personalized Jewelry Company logo

Reply from HoneyLock | Personalized Jewelry Company

Hey John,

We do not have a phone number on our website, you may be talking about HoneyLocker a dropshipping store. We're a jewelry brand called HoneyLock with no association with HoneyLocker.

Rated 5 out of 5 stars

I ordered the gold locket for my…

I ordered the gold locket for my grandma and she loved it!!!

October 27, 2019
Unprompted review
HoneyLock | Personalized Jewelry Company logo

Reply from HoneyLock | Personalized Jewelry Company

Glad you had a great experience!

Rated 5 out of 5 stars

Beautiful jewelry

They shipped my necklace fast and made it perfectly. It's a great idea for a gift or just something nice for yourself.

October 17, 2019
Unprompted review
HoneyLock | Personalized Jewelry Company logo

Reply from HoneyLock | Personalized Jewelry Company

Hey Jessica,

Thank you for your kind words!

Rated 5 out of 5 stars

They were so helpful

They were so helpful, even when I messed up my own order. They help fox it before it was sent to me. I was missing one of the necklaces and I sent them an email and they responded right away. I will forsure keep buying from them. Only thing I wasn't sure about was how it was shipped to me. Could have had more tape on it to make it more secure. But other then that I was more then satisfied.

October 17, 2019
Unprompted review
HoneyLock | Personalized Jewelry Company logo

Reply from HoneyLock | Personalized Jewelry Company

Hey Dear!

Thank you so much for your kind words. Customer support is a priority for us and I am glad we were able to assist you. As for the packaging I will let my team know about adding tape to make it more secure!

Rated 4 out of 5 stars

The packaging was cute and it was a…

The packaging was cute and it was a beautiful.
Was looking forward to the picture already in the locket but it was easy to put in. Wish the necklace was a little bit more silver

October 16, 2019
Unprompted review
HoneyLock | Personalized Jewelry Company logo

Reply from HoneyLock | Personalized Jewelry Company

Hey Enzoni!

Thank you for your kind words and input on how we can improve your experience. Our team is currently working on a process to have the images placed in the locket which will be done by mid-Nov.

Rated 1 out of 5 stars

My chain never came it was supposed to…

My chain never came it was supposed to be a gift for my boyfriend and naver came

October 13, 2019
Unprompted review
HoneyLock | Personalized Jewelry Company logo

Reply from HoneyLock | Personalized Jewelry Company

Hey Marbella,

I apologize that you have not received your package. Please provide me your order number or email associated with the order so I can further assist you.

Rated 1 out of 5 stars

Very disappointing

MY entire product was broken and I want a full refund I am not happy

October 11, 2019
Unprompted review
HoneyLock | Personalized Jewelry Company logo

Reply from HoneyLock | Personalized Jewelry Company

Hello Aja,

Thank you for contacting us about this. We've replied to your email and is waiting for a response, please rest assured that we will have this resolved asap.

Rated 1 out of 5 stars

Never have received my order and I…

Never have received my order and I cannot get in touch with anyone at this company.

September 30, 2019
Unprompted review
HoneyLock | Personalized Jewelry Company logo

Reply from HoneyLock | Personalized Jewelry Company

Hey Kimberly!

So sorry about this, may I have your order number or email associated with your order so I can further assist you?

Rated 1 out of 5 stars

We never received the product or a…

We never received the product or a response from ANYONE after 4 email attempts to find out what issue was. DO NOT order from this company- worst!!

September 26, 2019
Unprompted review
HoneyLock | Personalized Jewelry Company logo

Reply from HoneyLock | Personalized Jewelry Company

Hey Jennifer!

I am so sorry that we didn't respond to your emails. May I have the email address associated with your order so I can further assist you?

Rated 5 out of 5 stars

Loved the product

Loved the product! More importantly she loved it!

September 24, 2019
Unprompted review
HoneyLock | Personalized Jewelry Company logo

Reply from HoneyLock | Personalized Jewelry Company

Hi Justin,

Thanks so much for your feedback! We’re really glad you enjoyed our product!

Looking forward to your future orders and thanks again!

Rated 4 out of 5 stars

I purchased the custom bracelet with my…

I purchased the custom bracelet with my son’s birthday on it and I am so in love with it! Wonderful quality. I never take it off and even shower with it without having to worry about it turning my wrist green. I only gave 4 stars because shipping took longer than expected. 10/10 would order again.

September 20, 2019
Unprompted review
Rated 5 out of 5 stars

Got some best friend bracelets for my…

Got some best friend bracelets for my girls and we love them!

September 20, 2019
Unprompted review
HoneyLock | Personalized Jewelry Company logo

Reply from HoneyLock | Personalized Jewelry Company

Hi Taylor,

Thanks so much for your feedback! We’re really glad you enjoyed our product!

Looking forward to your future orders and thanks again!

Rated 4 out of 5 stars

This company is so cute

This company is so cute! I just got a necklace from them and loved it! The shipping wait took a little long but it was definitely worth the wait!

September 20, 2019
Unprompted review

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