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Review summary

Created with AI, based on recent reviews

Evaluating 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their exceptional quality and comfort, with many noting the chairs' durability and ergonomic design. The service is frequently described as excellent, with consumers appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the outstanding customer service, often mentioning the staff's helpfulness, responsiveness, and willingness to go above and beyond to resolve issues. The personalized and attentive approach from the team is a recurring theme, contributing to a highly positive customer journey.

What people talk about most

Product

Users describe positive interactions with the product, consistently praising the high quality and comfort of... See more

Service

People report positive experiences with service. Customers consistently praise the speedy and fantastic... See more

Customer service

Consumers find customer service to be positive. Many reviewers describe the customer service team as... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise specific team... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the excellent build quality,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I inherited an i39 from a work colleague a couple of years ago which proved a game changer for me and by back issues. Unfortunately I recently managed to break the lumbar support and contacted the HOO... See more

Rated 5 out of 5 stars

I’ve had the i29 chair for 4 years now using it daily for at least 8 hours and it’s still just as comfortable as day one. Easily on par with other big-name brands like Herman Miller or Steelcase in t... See more

Rated 5 out of 5 stars

As a lifelong chair connoisseur, I can honestly say this one’s a throne among seats. The customer service was top-notch—friendly, attentive, and impressively detailed. The chair? Exquisite. Beautifull... See more

Rated 5 out of 5 stars

Fantastic Customer service! I brought an I29 about 5 years ago, but recently the seat started to descend when I sat on it. I thought that would mean buying a new gas cylinder and expense. Contac... See more


Company details

  1. Furniture Wholesaler

Written by the company

Hood Seating is a dynamic, inspiring company born to deliver well-being and quality beyond the conventions of traditional seating companies. We took an entirely new approach focusing on providing quality ergonomic seating quickly and cost-effectively. This approach allows us to work closely with our dealer network and help them serve their customers with better value products without compromising on design, features or comfort. We work with a number of dealerships that share our vision to provide a complete ergonomic task seating solution.


Contact info

4.8

Excellent

TrustScore 5 out of 5

52 reviews

5-star
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1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent communication and support…

Excellent communication and support from Leon as usual. Chair is superb and making so much difference. many thanks

June 12, 2024
Unprompted review
Hood Seating logo

Reply from Hood Seating

Thanks for your kind words and ongoing custom Wayne.
We love supporting you and your awesome projects!

Rated 5 out of 5 stars

So comfortable!

I've had an F94 from Hood Seating for a few months and I'm in love with it. From someone who suffers from back pain, I find it so comfortable and I feel far less stiff at the end of the day. The customer service at also fantastic!

April 22, 2024
Unprompted review
Hood Seating logo

Reply from Hood Seating

We're so pleased you're in live with your new F94! Thank you Kate.

Rated 5 out of 5 stars

Fantastic Service

Hood seating and Lisa in particlar have been fantastic.
I have a chair, well out of warranty and when i spoke to Lisa she couldnt do enough to solve the problem and immediately followed up her promise.
I cant speak highly enough of Hood Seating

March 20, 2024
Unprompted review
Hood Seating logo

Reply from Hood Seating

Thanks for your kind words, Andy. Lisa was made up in the office to hear you left a review and mentioned her. Thank you for your custom!

Rated 5 out of 5 stars

Excellent Ergonomic Chairs

Hood Seating are amazing with their customers services experience and the excellent ergonomic chairs that they design. They are extremely comfy and sustainable products to purchase. Thank you, Hood Seating, for helping us with your chairs.

March 25, 2024
Unprompted review
Hood Seating logo

Reply from Hood Seating

Thanks a lot Karim. We really appreciate your custom.

Rated 5 out of 5 stars

Excellent chair

Excellent chair. Super comfy and easy to adjust.

Exceptional customer service team too.
Can't fault the product or company!
10/10

March 11, 2024
Unprompted review
Hood Seating logo

Reply from Hood Seating

Thank you Emma.
We're always happy to help customers.
Thank you for your custom.

Rated 5 out of 5 stars

finally, I have a chair I love..

After buying (and returning) 3 other chairs, I purchased a Hood I29. This thing is awesome. It’s robust and solidly made and it’s so, so comfortable. I love it. Great product, great service and the assembly instructions were just perfect, I had it built in less than 5 mins.

5⭐️product and service

Rich Turner

January 31, 2023
Unprompted review
Hood Seating logo

Reply from Hood Seating

Thanks a lot for your kind review.

- Hood Seating Team

Rated 5 out of 5 stars

Hood I29 model

I have been suffering with back issues since working at home for a long period of time since the pandemic began.

I was reccomended Hood seating by a family friend and its honestly improved my seating position drastically and in turn my back pain.

Apart from the build quality being excellent, the service I received throughout was nothing less that 5 star, strongly recommended!

Andrew Jones
Keltbray Plant & Equipment Manager

May 20, 2022
Unprompted review

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