Hooverspares Reviews 

I placed an order for a seal for my fridge on 10th September. I received zero communication from the company and I chased at start of October to be told it would be available on 21st October.
This date came and went - no communication again. Then i contacted on 24th October to be told it was not available and a refund would be processed.
I feel that if i had forgotten about the order, that they would have just attempted to keep my money. Very poor company!

I ordered and paid for a replacement part for a vacuum cleaner and received no acknowledgement of the order or when the item would be delivered. After repeated queries, with little or no relevant response, I have asked my credit card to try to claim a refund. What has happened to Hoover? Is there some scam activity managing to intrude into their online business?

I bought a washing machine filter. They sent the wrong one. I have tried to get hold of them to sort it, they have no telephone number and ignore emails. Have tried Hoover but they say it is an outside company.

By far the most expensive & least responsive spares provider.
Hopeless when you ask for customer support. Don’t bother. Use Amazon

I ordered 4 freezer drawers on 11th June. On 22nd November I'm still waiting for them to arrive. I have called and emailed over 100 times. They are totally useless. They sent 4 of the wrong drawers twice, one box which was smashed. Still waiting over a month for a return label. They should be reported to trading standards as they are so shamefully bad.

This is a lying company.

I bought a replacement water container for my dryer.
It arrived with a crack.
I have filled in the returns page on their website 4 times now and each time it tells me to dispose of the cracked container and a refund will arrive within 5 days.

You guessed rigth - still no sight of the refund.
I will need to get the credit card company to give me a refund

I bought this item on 21/Sep so it is now over 3 weeks.

Absolute shower, do not buy from this outfit, it seems to be a drop shipping out fit using the hoover brand with expensive items and delivery charges.
My 3~4 day delivery that I paid £4.50 for, hasn't arrived after 2 weeks and I will have to wait for: (get the catch) 15 working days that is two more weeks before the item is declared lost, with a cockamamie tracking of royal mail for delivery (ie to protect themselves it is no tracking service) having used their live chat their usual homilies of "we're sorry etc" and no change I am still without an operational oven and still waiting for the part.

You stand a better deal from ebay sellers than this outfit, and better still stop buying hoover candy stuff they are not letting you have any spare parts No. so that you could not source an alternative.

Never again Hoover.

useless company, no phone number, so you just have to speak on live chat and they no can't help, and tell you to email, so I email and they tell me to chat live and there is goes back and forth, I only had a simple question ..terrible service

Think twice before you buy a Hoover Candy product, I will never do so again. I think my Hoover Free 500 is good for the money but I need a spare part and so far I've found this impossible. They don't answer phone calls, hardly ever answer emails and if they do it's only a delay tactic. I see I am one of many who are experiencing the same problem with them.

I bought a Hoover Fridge Freezer in May 2019. Just fifteen months later two of the plastic compartment trays were badly cracked. I hadnt expected this poor quality or damage after this amount of use and considering the cost - almost £400. I expect a fridge freezer to last years (my two previous ones have).
I wrote to Hoover Spares in Sept 2020.
It took numerous emails and delayed replies from their customer service team. They obsfucated and finally gave me a quote on 16 Nov (over 2 months later) claiming : "The total cost for the drawer and the shelf is £117.48
Firstly, i needed two plastic drawers replaced, no glass - they couldn't even provide me with a correct quote and secondly - this is a third of the price of the actual Fridge Freezer. The plastic drawers are clearly inadequate or of poor quality but Hoover spares couldn't just apologise and arrange for a free replacement. Appalling customer service - they don't reply for weeks, don't read emails properly, waste customer time furhter by requesting the same info and and then give an incorrect response. Tried to resolve by Resolver but they refuse to respond by email. I expect Hoover to admit to their faults and offer their customers some sort of satisfaction when they raise issues not treat them with this contempt and lack of care.

Do not buy a Hoover Dynamic DWOAD 610AHC8 WIFI - enabled 10KG 1600 spin. We bought the washing machine with auto dosing as it sounds like a great idea but it just does not work, the draw stays full and we were told we needed to write in and complain as the warranty doesn't cover it as it sounds as though it's working! It's only 2 months old!!! The only way to test this would be for the engineer to stick around for 20 washes which they just won't do. After 4 calls & 3 hours on the phone in total we have got nowhere! the washing machine was almost £500 and is useless. Do not buy this version of the washing machine unless you want to wash your clothes in hot water only. Just wear them in the bath... its cheaper.

Very poor service and lack of communications, I sent the model and photos to show them which part I am looking for , they charged me more and they sent me wrong part despite having all the information, not reliable company, not recommend it

Do not buy a Hoover washing machine - Do not buy their spare parts.
Purchased a VTC814 D22B Visiontech washing machine under 3 years ago. Needed a new filter (in the door at the bottom of the machine) ordered a genuine part from Hoover. Told 3-5 days - 7 days later nothing, phoned up told will take 7-10 days as it was coming from Italy. Waited.
it arrived only to be too big to fit in my filter housing. Phoned Hoover yet again. They told me they changed the filter part and it would now need a new housing too because of the size difference !!!! more money more waiting and now needed someone to fit the new housing !!. I said NO, you changed the filter and the housing for my machine (which is crazy!) you can change the housing and fit it. Waiting for a manager to phone me. Seriously not happy. Now have laundry bills and still no machine. Staff not helpful, they just put you on hold all the time for 5 minutes at a time to come back with no further info or conclusion. Waste of time. So cross.
NEVER WILL I BUY HOOVER EVER AGAIN.

I ordered what I would have thought was a fairly standard hoover filter. Email received confirming the order, so all seemed good. In my unimaginative imaginaton I then had a chap in a brown warehouse coat and flat cap in the midlands going to pick it off a shelf for it to be wrapped and posted, perhaps the next working day. After 5 days of hearing nothing - went to their web site and read that 'we try to deliver in 5 working days'. ...ok still a day to go (I ordered on a Saturday). 5 working days came and went...eventually it arrived on day 10, ie the 6th working day, without any warning email or txt to keep me updated. Interestingly it seems to have been posted in Germany and travelled via Italy, so I could be wrong, but it looks as though they don't actually stock anything, just pass the order on elswhere!

Trying to purchase carbon filter for my cooker hood HCT6700X and whilst the website doesn't list my model, it does list the HCT9700X. I completed the online contact form on 18 April to ask if the part numbers are the same for both hoods and was pleased to receive an automated response telling me that they would respond the next working day. Well, it's now 2 May, my filter still needs replacing but no response from Hoover spares; how hard can it be?

I ordered a part for my cordless hoover. The part which turned up was completely different to the image on the website. The picture showed a flat 1inch deep, 3inch round filter. Just like the one I was looking for. What turned up was a cone shaped filter 4.5 inches long. Couldn't be more different if you tried. When I rang up to complain I was told that it was just the angle of the photograph! When I insisted that it was wrong they told me to shut up whilst they explained. They insisted it was the angle of the picture. I suggested perhaps their website was out of date? Anyway, they wouldn't accept I was right and they put the phone down on me. I emailed their customer services dept to complain and they never bothered to reply. I've rarely experienced such appalling treatment.

Don't order spare parts from this company if you want quick delivery.
Washing machine part didn't show and when I enquired where it was
got a nonchalant reply about the computer being down, excuse number
two on the list I believe after the van breaking down. Part was a tad
cheaper than other sites but spent more than the part cost on trips
to the launderette so it ended up costing me twice as much.